Analyzing 5,890,1035.9M ReviewsFor 16,26616.3K Experts

Experts Reviews · Company report
Exquisite Carpet Cleaning logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%96+52.4Reliability 24%98+23.8Value 14%100+14.1Replies to reviews 7%91+6.4Craft & service penalty95−0.5Experts Score= 96Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.96SCORE

Exquisite Carpet Cleaning

Richton Park, IL · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #24Position by Experts Score among all companies we track in this category. of 51 steam cleaning services · 5.0★ from 1,417 Google reviews

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Report card

Percentile vs other steam cleaning services (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: replies to reviews.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Exquisite Carpet Cleaning is better than 96% of steam cleaning services.A
96
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Exquisite Carpet Cleaning is better than 98% of steam cleaning services.A
98
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Exquisite Carpet Cleaning is better than 95% of steam cleaning services.A
95
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Exquisite Carpet Cleaning is better than 100% of steam cleaning services.A
100
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Exquisite Carpet Cleaning is better than 100% of steam cleaning services.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Exquisite Carpet Cleaning is better than 91% of steam cleaning services.A
91

Reviews for your job

Customers hired Exquisite Carpet Cleaning for 8 kinds of job.

Exquisite Carpet Cleaning for carpet cleaning

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.161
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).4.98
Usually paidThe price range customers picked most often for this job.$150–200
Category typicalWhat the middle half of customers paid for this job across all companies in the category.$170–$429
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 97/100.How Job match is calculatedBuilt only from reviews Google tagged “Carpet cleaning”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#1 / 6
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.100%

All 161 Google reviews tagged “Carpet cleaning” · showing 20

Enid12 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 4 weeks ago★★★★★

Both gentlemen were very pleasant and professional and the carpets look great!

Carpet cleaning+ Responsiveness+ Punctuality+ Quality
Pat1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

Josh was very punctual and kept us updated on his arrival. He worked hard and was very pleasant. He did a great job

Paid $150–200Not sureCarpet cleaningArea rug cleaning
Desiree12 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

Rugs have come back home in beautiful condition. Excellent service and staff who enjoy to present a great finished product!!!

Paid $400–450Great priceCarpet steam cleaningCarpet cleaning
Linda7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

My.carpet looked new again.

Carpet cleaning
Hannah15 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 months ago★★★★★

Always efficient and thorough!

Reasonable priceUpholstery cleaningGeneral carpet cleaningCarpet cleaning
Jane4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 months ago★★★★★

I always call Exquisite Carpet Cleaners for my carpet and upholstery cleaning. They are very professional and do a great job! Definitely 5 stars!

Paid $150–200Reasonable priceGeneral carpet cleaningCarpet cleaning
Phyllis3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

My appt was 8:30 and the tech was on time and he explained everything along with the price. I have used this company at least 6yrs or more.

Paid $250–300Reasonable priceGeneral carpet cleaningCarpet cleaning
Mary5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★

Love your service

Paid $150–200Reasonable priceUpholstery cleaningCarpet cleaning
PaulaLocal Guide · 16 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 months ago★★★★★

As usual, right on time with friendly service. That’s why I always use & recommend this company. My carpets look great & he was done in no time & at all lesser price then quoted.

Paid $200–250Reasonable priceCarpet cleaningUpholstery cleaning
Donna7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★

Excellent Service, professional, friendly , knowledgeable and did an amazing job on the carpets!

Paid $350–400Great priceGeneral carpet cleaningCarpet cleaning
KathleenLocal Guide · 22 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★

Fast, efficient and very professional! Carpets look new. Josh is very nice and easy to work with. He took care not to hit walls, and put blocks under furniture legs. Will definitely use again.

Paid $300–350Reasonable priceCarpet steam cleaningGeneral carpet cleaningCarpet cleaning
Christine12 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 4 months ago★★★★★

Always a great experience, great service. Highly recommend!

Paid $150–200Reasonable priceWater damage-related cleanup & repairCarpet cleaning
Jennifer4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★

Chandler did a great job on my carpeting and tile grout! Very professional and everything looks fresh and brand new again! Thank you Exquisite!

Paid $500+Reasonable priceCarpet cleaning
ToniLocal Guide · 64 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 5 months ago★★★★★

Great service, the carpets looks so mich better!

Reasonable priceGeneral carpet cleaning+ Responsiveness+ Punctuality+ Quality
KristinaLocal Guide · 12 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 5 months ago★★★★★

Techs did a great job, on time and very professional. Very happy with the services and will contact next time.

Carpet cleaning+ Punctuality+ Quality+ Professionalism
Gale3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★★

Have been using Exquisite for the last few years and am always happy with the results.

Carpet cleaning
April12 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★★

This is the third time I've had Exquisite out to clean the carpet on my stairs. They always do an excellent job and the technicians are super friendly.

Paid $150–200Carpet cleaning
Zelda16 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★★

My kitchen floor grout was 25 years old and it was pure white when they finished. My dryer vent was cleaned out and my other tile in my house sparkles as well as my couchm chair and stairs.

FlooringUpholstery cleaningCarpet cleaning
Barb3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 6 months ago★★★★★

Cleaners were on time, informative, clean cut, friendly. Excellent cleaning job. I am very satisfied. Rugs look great, and were all dry by the next morning.

Paid $300–350Not sureCarpet steam cleaningCarpet cleaning+ Value
CharlesLocal Guide · 46 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 7 months ago★★★★★

Team was amazing, and quick! After thinking my carpets were a gonner, Exquisite was there to breathe more life into them! Very very highly recommended! You will not be disappointed!!

Paid $250–300Great priceCarpet steam cleaningGeneral carpet cleaningCarpet cleaning

Show more carpet cleaning reviews (141 more) →

Price

$303+2% vs typical steam cleaning services

Bar = middle half of what customers paid · gold mark = category median.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 30%Reasonable 63%Overpriced 2%Not sure 6%

Jobs customers hired them for

JobReviewsCategory typical
General carpet cleaning405$170–$359
Carpet steam cleaning255$170–$390
Pet stain & odor removal182$203–$385
Carpet cleaning160$170–$429
Upholstery cleaning136$196–$359
Area rug cleaning82$164–$359
Flooring32—
Water damage-related cleanup & repair13—

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