Analyzing 5,760,1035.8M ReviewsFor 15,83615.8K Experts

Experts Reviews · Company report
Exquisite Carpet Cleaning logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%96+52.4Reliability 24%98+23.8Value 14%100+14.1Replies to reviews 7%91+6.4Craft & service penalty95−0.5Experts Score= 96Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.96SCORE

Exquisite Carpet Cleaning

Richton Park, IL · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #24Position by Experts Score among all companies we track in this category. of 51 steam cleaning services · 5.0★ from 1,417 Google reviews

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Report card

Percentile vs other steam cleaning services (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: replies to reviews.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Exquisite Carpet Cleaning is better than 96% of steam cleaning services.A
96
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Exquisite Carpet Cleaning is better than 98% of steam cleaning services.A
98
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Exquisite Carpet Cleaning is better than 95% of steam cleaning services.A
95
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Exquisite Carpet Cleaning is better than 100% of steam cleaning services.A
100
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Exquisite Carpet Cleaning is better than 100% of steam cleaning services.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Exquisite Carpet Cleaning is better than 91% of steam cleaning services.A
91

Reviews for your job

Customers hired Exquisite Carpet Cleaning for 8 kinds of job.

Exquisite Carpet Cleaning for carpet steam cleaning

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Jobs reviewedHow many Google reviews are tagged with this job.264
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).4.96
Usually paidThe price range customers picked most often for this job.$150–200
Category typicalWhat the middle half of customers paid for this job across all companies in the category.$170–$390
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 92/100.How Job match is calculatedBuilt only from reviews Google tagged “Carpet steam cleaning”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#6 / 33
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.97%

All 264 Google reviews tagged “Carpet steam cleaning” · showing 20

Debbie6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 days ago★★★★★

Jeremiah was very professional and did a great job. Appreciate the care he took in getting up some spots that i wasn’t sure were removable. We will definately use Exquisite again.

Paid $300–350Great priceCarpet steam cleaning
DaveLocal Guide · 21 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a week ago★★★★★

Did a great job, look like new

Paid $300–350Reasonable priceGeneral carpet cleaningPet stain & odor removal+ Responsiveness+ Punctuality+ Quality
Diane13 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 weeks ago★★★★★

I'm very pleased with the carpet cleaning service! Jeremiah did a wonderful job. He is knowledgeable, professional and friendly. Did the job with a smile and awesome attitude. Thank you so much!

Paid $300–350Reasonable priceCarpet steam cleaning
Lori4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 weeks ago★★★★★

We had carpet and furniture cleaned house smells fresh. Customer service is excellent. I trust them in my home

Reasonable priceCarpet steam cleaning
Jeff6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 weeks ago★★★★★

Great job. Arrived on time as promised. Carpet looks brand new

Paid $400–450Great priceCarpet steam cleaning
Jean1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 weeks ago★★★★★

Josh was great! Everything looks fantastic! The carpets look like new!

Paid $500+Reasonable priceCarpet steam cleaningUpholstery cleaningArea rug cleaning
Tamara12 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 weeks ago★★★★★

Awesome job! Great crew. Very professional and did an outstanding job! Thanks!

Paid $150–200Great priceCarpet steam cleaning
Maria7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 weeks ago★★★★★

I really like their service. They came to pick up the same day and they deliver very well. They’re very nice to work with. I love their work. The wrongs are Beautiful. I’ve been a Customer for many years, and I’d like their Services.

Paid $500+Carpet steam cleaning
Priscilla12 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 weeks ago★★★★★

Jeremiah did an excellent job. My neighbor came by to see what he was doing and had him come to her house and give an estimate for cleaning her carpets and he is coming in next week to do hers. Thanks Jeremiah.

Carpet steam cleaning
Diane1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 weeks ago★★★★★

Very timely and great work!

Paid $400–450Reasonable priceCarpet steam cleaning
Linda10 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a month ago★★★★★

Chandler & Jerimya were great. Carpets,,furniture and grout cleaning & sealing. Everything looks great. What a difference clean grout can do for the floors. Both boys were kind, courteous and respectful. I will be using this service from now on.

Paid $500+Great priceCarpet steam cleaningFlooringUpholstery cleaning
Corinne6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

Josh always does a fantastic job! Identifies and treats stains in carpet til they are gone!

Paid $400–450Reasonable priceCarpet steam cleaning
Taje9 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

Josh is awesome. Couldn't be more happy.

Paid $400–450Reasonable priceCarpet steam cleaning
Kristy2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

Josh always does a great job. He’s always extremely professional and provides quality service. Won’t use anyone else.

Carpet steam cleaning
JaniceLocal Guide · 29 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a month ago★★★★★

The two technicians were on time, and they worked very quickly and efficiently. Chandler and Jeremiah did a great job on our carpets. They took out stains that a different company said they could not get out last year. There were a few stains that surfaced after they left, and they came back without hesitation and…

Reasonable priceCarpet steam cleaning
Susie1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a month ago★★★★★

Exquisite Carpet Cleaning did a fantastic job for me. They were very courteous & professional. I would highly recommend them!!

Paid $500+Reasonable priceCarpet steam cleaningUpholstery cleaning
john1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

The gentleman that came to clean my carpets name was Chandler and man what an amazing guy. Friendly, respectful, efficient, and just all around really good at his job. The carpets came out looking amazing, I can’t even believe how well he did. This company is great, can’t say enough good things.

Paid $200–250Great priceCarpet steam cleaning
Ann2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a month ago★★★★

Josh came out again on Sept 2 and rinsed my carpet .The sticky residue was gone after that rinse. Also my couch and loveseat were cleaned prior by Josh and look great. I'm glad Josh was able to get rid of sticky residue.

Paid $500+OverpricedCarpet steam cleaningUpholstery cleaningGeneral carpet cleaning
Krenna4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

I can’t get over how good our carpets got out. We had rust stains from a piece of antique furniture that we just couldn’t get out. The stains had been there over 8 years. Josh got them out. It looks amazing.

Paid $250–300Great priceCarpet steam cleaning
Desiree12 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

Rugs have come back home in beautiful condition. Excellent service and staff who enjoy to present a great finished product!!!

Paid $400–450Great priceCarpet steam cleaningCarpet cleaning

Show more carpet steam cleaning reviews (244 more) →

Price

$303+2% vs typical steam cleaning services

Bar = middle half of what customers paid · gold mark = category median.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 30%Reasonable 63%Overpriced 2%Not sure 6%

Jobs customers hired them for

JobReviewsCategory typical
General carpet cleaning405$170–$359
Carpet steam cleaning255$170–$390
Pet stain & odor removal182$203–$385
Carpet cleaning160$170–$429
Upholstery cleaning136$196–$359
Area rug cleaning82$164–$359
Flooring32—
Water damage-related cleanup & repair13—

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