Analyzing 5,890,1035.9M ReviewsFor 16,26616.3K Experts

Experts Reviews · Company report
Exquisite Carpet Cleaning logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%96+52.4Reliability 24%98+23.8Value 14%100+14.1Replies to reviews 7%91+6.4Craft & service penalty95−0.5Experts Score= 96Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.96SCORE

Exquisite Carpet Cleaning

Richton Park, IL · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #24Position by Experts Score among all companies we track in this category. of 51 steam cleaning services · 5.0★ from 1,417 Google reviews

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Report card

Percentile vs other steam cleaning services (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: replies to reviews.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Exquisite Carpet Cleaning is better than 96% of steam cleaning services.A
96
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Exquisite Carpet Cleaning is better than 98% of steam cleaning services.A
98
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Exquisite Carpet Cleaning is better than 95% of steam cleaning services.A
95
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Exquisite Carpet Cleaning is better than 100% of steam cleaning services.A
100
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Exquisite Carpet Cleaning is better than 100% of steam cleaning services.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Exquisite Carpet Cleaning is better than 91% of steam cleaning services.A
91

Reviews for your job

Customers hired Exquisite Carpet Cleaning for 8 kinds of job.

Exquisite Carpet Cleaning for pet stain & odor removal

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.182
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).4.98
Usually paidThe price range customers picked most often for this job.$250–300
Category typicalWhat the middle half of customers paid for this job across all companies in the category.$203–$385
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 94/100.How Job match is calculatedBuilt only from reviews Google tagged “Pet stain & odor removal”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#5 / 34
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.100%

All 182 Google reviews tagged “Pet stain & odor removal” · showing 20

DaveLocal Guide · 21 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a week ago★★★★★

Did a great job, look like new

Paid $300–350Reasonable priceGeneral carpet cleaningPet stain & odor removal+ Responsiveness+ Punctuality+ Quality
Denise11 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

Very nice and respectful young men. Polite and on time. Did a great job. A little pricey but very trustworthy. Did a great job.

Paid $500+Not sureCarpet steam cleaningUpholstery cleaningGeneral carpet cleaning
B7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 months ago★★★★★

Great service! Employees are very nice and hard working.

Area rug cleaningGeneral carpet cleaningPet stain & odor removal+ Responsiveness+ Punctuality+ Quality
carol8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 months ago★★★★★

Have used them several times before. Always do a great job. Very professional and polite. Will continue to use them in the future.

Paid $450–500Carpet steam cleaningGeneral carpet cleaningPet stain & odor removal+ Professionalism
Andrew13 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★★

Josh is absolutely amazing! Knowledge, quick, the reason we always use exquisite

Paid $200–250Great priceGeneral carpet cleaningPet stain & odor removal
CharlesLocal Guide · 46 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 7 months ago★★★★★

Team was amazing, and quick! After thinking my carpets were a gonner, Exquisite was there to breathe more life into them! Very very highly recommended! You will not be disappointed!!

Paid $250–300Great priceCarpet steam cleaningGeneral carpet cleaningCarpet cleaning
Vicki4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 10 months ago★★★★★

Wonderful job. Carpet looks great! Very friendly and professional.

Paid $500+Reasonable priceCarpet cleaningPet stain & odor removal
Lalar7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 11 months ago★★★★★

Josh was very thorough . Assured me my carpets would be spotless when they were done. They worked fast and efficiently .

Customer photo from Lalar's review
Carpet steam cleaningUpholstery cleaningPet stain & odor removal+ Responsiveness+ Punctuality+ Quality
Tammy10 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 11 months ago★★★★★

My elderly cat peed on my large, L-shaped Flexsteel sofa. I didn’t find it right away, so the mess had fully soaked in. I paid extra due to the size of my couch ( makes sense) and I elected to go with a specific process to remove the urine and odor, and a protection process. Chandler was prompt, efficient,…

Paid $450–500Reasonable priceUpholstery cleaningPet stain & odor removal
Monica3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 11 months ago★★★★★

The technicians were professional yet friendly . They did a.phenomenal job of removing stains from a large area of my carpet. What was carpet that looked like it needed to be replaced now looks like brand new. Thank you for a job well done!

General carpet cleaningPet stain & odor removal+ Responsiveness+ Punctuality+ Quality
nancy5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 11 months ago★★★★★

Wonderful service that does a great job

Area rug cleaningPet stain & odor removal+ Responsiveness+ Punctuality+ Quality
Kristin3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 11 months ago★★★★★

They always do an excellent job!

Paid $250–300Great priceGeneral carpet cleaningPet stain & odor removal+ Responsiveness+ Punctuality+ Quality
Patrick9 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 11 months ago★★★★★

great job great crew

Paid $500+Reasonable priceUpholstery cleaningCarpet cleaningPet stain & odor removal
DLocal Guide · 20 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

I appreciate how efficient and stress free my experience with exquisite carpet cleaning has been, from scheduling, confirmations and the service. The two young technicians were very helpful, made sure to protect my furniture and did a wonderful job. Thank you!

Paid $350–400Reasonable priceCarpet cleaningPet stain & odor removal
CBLocal Guide · 64 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

We recently had the pleasure of hiring Exquisite Carpet Cleaning, owned by Paul Brown, for a much-needed carpet cleaning in our living room and master bedroom. His sons, Josh and Chandler Brown, came to our home and worked absolute miracles! We were convinced both rooms needed full carpet replacements, but they…

Paid $250–300Great priceGeneral carpet cleaningCarpet cleaningPet stain & odor removal
Pat6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a year ago★★★★★

Excellent service, knowledgeable staff, arrived as scheduled, awesome results

Paid $350–400Reasonable priceCarpet steam cleaningGeneral carpet cleaningPet stain & odor removal+ Responsiveness+ Punctuality+ Professionalism
ashley3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a year ago★★★★★

The guys came on time, looked over the rooms being cleaned found some spots to pre treat and cleaned a big hallway, 2 set of stairs, main living room and a seating room. Things look great, just waiting for it to dry (hoping it will smell so much better)so we can put everything back!!

General carpet cleaningPet stain & odor removal+ Professionalism
Brent6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a year ago★★★★★

Jeremiah was professional

Great priceGeneral carpet cleaningPet stain & odor removal+ Punctuality+ Quality+ Professionalism
Malek6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a year ago★★★★★

Josh and his partner did a fantastic job cleaning my living room and dinning room carpet!! It looks and smells sooo good

Customer photo from Malek's review
Carpet cleaningPet stain & odor removal+ Punctuality+ Quality+ Professionalism
MichaelLocal Guide · 39 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Josh and his partner were extremely pleasant and they did an excellent job on our carpet. We had quite a few pet urine stains that almost all came up. I would definitely recommend Exquisite Carpet Cleaners.

Reasonable priceGeneral carpet cleaningCarpet cleaningPet stain & odor removal

Show more pet stain & odor removal reviews (162 more) →

Price

$303+2% vs typical steam cleaning services

Bar = middle half of what customers paid · gold mark = category median.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 30%Reasonable 63%Overpriced 2%Not sure 6%

Jobs customers hired them for

JobReviewsCategory typical
General carpet cleaning405$170–$359
Carpet steam cleaning255$170–$390
Pet stain & odor removal182$203–$385
Carpet cleaning160$170–$429
Upholstery cleaning136$196–$359
Area rug cleaning82$164–$359
Flooring32—
Water damage-related cleanup & repair13—

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