Analyzing 5,760,1035.8M ReviewsFor 15,83615.8K Experts

Experts Reviews · Company report
Exquisite Carpet Cleaning logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%96+52.4Reliability 24%98+23.8Value 14%100+14.1Replies to reviews 7%91+6.4Craft & service penalty95−0.5Experts Score= 96Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.96SCORE

Exquisite Carpet Cleaning

Richton Park, IL · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #24Position by Experts Score among all companies we track in this category. of 51 steam cleaning services · 5.0★ from 1,417 Google reviews

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Report card

Percentile vs other steam cleaning services (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: replies to reviews.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Exquisite Carpet Cleaning is better than 96% of steam cleaning services.A
96
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Exquisite Carpet Cleaning is better than 98% of steam cleaning services.A
98
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Exquisite Carpet Cleaning is better than 95% of steam cleaning services.A
95
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Exquisite Carpet Cleaning is better than 100% of steam cleaning services.A
100
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Exquisite Carpet Cleaning is better than 100% of steam cleaning services.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Exquisite Carpet Cleaning is better than 91% of steam cleaning services.A
91

Reviews for your job

Customers hired Exquisite Carpet Cleaning for 8 kinds of job.

Exquisite Carpet Cleaning for upholstery cleaning

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.136
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).4.96
Usually paidThe price range customers picked most often for this job.$500+
Category typicalWhat the middle half of customers paid for this job across all companies in the category.$196–$359
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 91/100.How Job match is calculatedBuilt only from reviews Google tagged “Upholstery cleaning”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#10 / 37
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.96%

All 136 Google reviews tagged “Upholstery cleaning” · showing 20

Jean1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 weeks ago★★★★★

Josh was great! Everything looks fantastic! The carpets look like new!

Paid $500+Reasonable priceCarpet steam cleaningUpholstery cleaningArea rug cleaning
Linda10 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a month ago★★★★★

Chandler & Jerimya were great. Carpets,,furniture and grout cleaning & sealing. Everything looks great. What a difference clean grout can do for the floors. Both boys were kind, courteous and respectful. I will be using this service from now on.

Paid $500+Great priceCarpet steam cleaningFlooringUpholstery cleaning
Susie1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a month ago★★★★★

Exquisite Carpet Cleaning did a fantastic job for me. They were very courteous & professional. I would highly recommend them!!

Paid $500+Reasonable priceCarpet steam cleaningUpholstery cleaning
Lynne6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

Josh and Jeremiah were very polite and did a great job. Will recommend.

Paid $350–400Reasonable priceUpholstery cleaning
Ann2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a month ago★★★★

Josh came out again on Sept 2 and rinsed my carpet .The sticky residue was gone after that rinse. Also my couch and loveseat were cleaned prior by Josh and look great. I'm glad Josh was able to get rid of sticky residue.

Paid $500+OverpricedCarpet steam cleaningUpholstery cleaningGeneral carpet cleaning
KirstenLocal Guide · 15 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 months ago★★★★★

Josh is such a great guy! Very friendly, knowledgeable and hard working! My couch always turns out loooming awesome and smelling great!

Upholstery cleaning+ Responsiveness+ Punctuality+ Quality
Denise11 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

Very nice and respectful young men. Polite and on time. Did a great job. A little pricey but very trustworthy. Did a great job.

Paid $500+Not sureCarpet steam cleaningUpholstery cleaningGeneral carpet cleaning
Hannah15 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 months ago★★★★★

Always efficient and thorough!

Reasonable priceUpholstery cleaningGeneral carpet cleaningCarpet cleaning
JessicaLocal Guide · 18 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 months ago★★★★★

This company is by far the best one around! I have used them for over a decade and have never been disappointed! From booking to the cleaning everything is easy and quick. Today we had our shower tile cleaned and 3 couches. Josh, Jeremiah and Chandler were amazing they are so kind and very thorough! I appreciate the…

Great priceUpholstery cleaning
Valerie13 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

Josh came and was very polite and knowledgeable. I will definitely ask for him when I need other services. He did an outstanding job cleaning my furniture.

Paid $500+Reasonable priceUpholstery cleaning
jill5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 months ago★★★★★

Chandler is the best! not only do my couches look incredible, he is also super nice and respectful! we love Exquisite and would recommend them to everyone!

Paid $450–500Great priceUpholstery cleaning
mary4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 months ago★★★★★

Awesome job Josh did on my furniture.. my couch and chair they look brand new. I’m having him come back to clean my carpets. I highly recommended him. Carpeting looks brand new I’m 100% Satisfied thanks Josh

Paid $250–300Reasonable priceCarpet steam cleaningUpholstery cleaning
Kathy7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★

Josh was professional, friendly & thorough. I’m very happy with the service he gave.

Carpet steam cleaningUpholstery cleaning
Mary5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★

Love your service

Paid $150–200Reasonable priceUpholstery cleaningCarpet cleaning
PaulaLocal Guide · 16 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 months ago★★★★★

As usual, right on time with friendly service. That’s why I always use & recommend this company. My carpets look great & he was done in no time & at all lesser price then quoted.

Paid $200–250Reasonable priceCarpet cleaningUpholstery cleaning
Lisa8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 4 months ago★★★★★

Great and timely service with a very polite technician.

Paid $500+Reasonable priceCarpet steam cleaningUpholstery cleaningGeneral carpet cleaning
Denise7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★★★★★

Josh was great! As always, great service

Paid $400–450Reasonable priceUpholstery cleaning
Tina7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★★★★★

Josh did an amazing job. Professional and prep & clean up perfect.

Paid $300–350Great priceUpholstery cleaning
Zelda16 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★★

My kitchen floor grout was 25 years old and it was pure white when they finished. My dryer vent was cleaned out and my other tile in my house sparkles as well as my couchm chair and stairs.

FlooringUpholstery cleaningCarpet cleaning
Mike6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 8 months ago★★★★★

Excellent service and results

Paid $350–400Reasonable priceUpholstery cleaningGeneral carpet cleaning

Show more upholstery cleaning reviews (116 more) →

Price

$303+2% vs typical steam cleaning services

Bar = middle half of what customers paid · gold mark = category median.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 30%Reasonable 63%Overpriced 2%Not sure 6%

Jobs customers hired them for

JobReviewsCategory typical
General carpet cleaning405$170–$359
Carpet steam cleaning255$170–$390
Pet stain & odor removal182$203–$385
Carpet cleaning160$170–$429
Upholstery cleaning136$196–$359
Area rug cleaning82$164–$359
Flooring32—
Water damage-related cleanup & repair13—

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