Experts Reviews · Company report
How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%96+52.4Reliability 24%98+23.8Value 14%100+14.1Replies to reviews 7%91+6.4Craft & service penalty95−0.5Experts Score= 96Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.96SCOREExquisite Carpet Cleaning
Richton Park, IL · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #24Position by Experts Score among all companies we track in this category. of 51 steam cleaning services · 5.0★ from 1,417 Google reviews
Report card
Percentile vs other steam cleaning services (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: replies to reviews.
SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Exquisite Carpet Cleaning is better than 96% of steam cleaning services.A
96
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Exquisite Carpet Cleaning is better than 98% of steam cleaning services.A
98
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Exquisite Carpet Cleaning is better than 95% of steam cleaning services.A
95
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Exquisite Carpet Cleaning is better than 100% of steam cleaning services.A
100
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Exquisite Carpet Cleaning is better than 100% of steam cleaning services.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Exquisite Carpet Cleaning is better than 91% of steam cleaning services.A
91
Reviews for your job
Customers hired Exquisite Carpet Cleaning for 8 kinds of job.
Exquisite Carpet Cleaning for water damage-related cleanup & repair
Clear ✕Jobs reviewedHow many Google reviews are tagged with this job.13
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).5.00
Usually paidThe price range customers picked most often for this job.$300–350
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 90/100.How Job match is calculatedBuilt only from reviews Google tagged “Water damage-related cleanup & repair”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#1 / 3
All 13 Google reviews tagged “Water damage-related cleanup & repair”
Christine12 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 4 months ago★★★★★
Always a great experience, great service. Highly recommend!
Paid $150–200Reasonable priceWater damage-related cleanup & repairCarpet cleaning
MichaelLocal Guide · 19 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 9 months ago★★★★★
Technicians did an excellent job on our rug that had gotten wet during a water in the basement event. I appreciate their quick response and attention to detail.
Paid $300–350Not sureWater damage-related cleanup & repair
Connie4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a year ago★★★★★
Great work ethics and attention to the issues at hand. Job well done! I would highly recommend Exquisite to my friends. 5 star rating for sure! ⭐️⭐️⭐️⭐️⭐️
Water damage-related cleanup & repair+ Responsiveness+ Punctuality+ Quality
Michelle9 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 years ago★★★★★
They never dissapoint. Always have done a perfect job. Wouldn't think of using any other company.
Carpet steam cleaningPet stain & odor removalWater damage-related cleanup & repair
Debbie1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 years ago★★★★★
I had unexpected water from a split outside faucet which leaked into my basement. My daughter called Kristen Brown at exquisite carpet and their response was outstanding as usual . Techs Chandler and Leo were a breath of fresh air to see their smiling faces upon arrival at my house. I told them what I had tried to…
Water damage-related cleanup & repair+ Responsiveness+ Punctuality+ Quality
Kathleen1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 4 years ago★★★★★
Great experience with this team of workers. They cleaned the carpeting in our entire church facility. We are very pleased and would highly recommend!!
Carpet steam cleaningGeneral carpet cleaningWater damage-related cleanup & repair
Treva3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 9 months ago★★★★★
Rating only, no written review.
Water damage-related cleanup & repair
Judy4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★
Rating only, no written review.
Carpet cleaningGeneral carpet cleaningWater damage-related cleanup & repair+ Responsiveness+ Punctuality+ Quality
Adrian3 years ago★★★★★
Rating only, no written review.
Water damage-related cleanup & repair+ Responsiveness+ Quality
demetri2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★
Rating only, no written review.
Water damage-related cleanup & repair
Jannette4 years ago★★★★★
Rating only, no written review.
General carpet cleaningWater damage-related cleanup & repair+ Responsiveness+ Punctuality+ Quality
Karen6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★
Rating only, no written review.
General carpet cleaningPet stain & odor removalWater damage-related cleanup & repair
Brittany1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★
Rating only, no written review.
Area rug cleaningGeneral carpet cleaningWater damage-related cleanup & repair+ Responsiveness+ Punctuality+ Professionalism
Price
$303+2% vs typical steam cleaning services
Bar = middle half of what customers paid · gold mark = category median.
Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Great price 30%Reasonable 63%Overpriced 2%Not sure 6%
Jobs customers hired them for
| Job | Reviews | Category typical |
|---|---|---|
| General carpet cleaning | 405 | $170–$359 |
| Carpet steam cleaning | 255 | $170–$390 |
| Pet stain & odor removal | 182 | $203–$385 |
| Carpet cleaning | 160 | $170–$429 |
| Upholstery cleaning | 136 | $196–$359 |
| Area rug cleaning | 82 | $164–$359 |
| Flooring | 32 | — |
| Water damage-related cleanup & repair | 13 | — |
