Antoinette Murril1 reviewTotal number of Google reviews Antoinette has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleVery thorough and professional.
- Services: Power/pressure washing
Exstream Clean
How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%88+48Reliability 24%91+22.1Value 14%100+14.1Replies to reviews 7%66+4.7Craft & service penalty89−1.1Experts Score= 88Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.88SCORE
AGradeLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#32 of 41 gutter cleaningPosition by Experts Score among all companies we track in this category. · better than 23%
4.9 ★★★★★ 177 Google reviews · 24 photos
93%five-star reviews
4.92★last 12 monthsAverage stars on reviews from the last 12 months only.
0.9%1–2★ in 2 yearsShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
28%reviews answered by the owner
Oct 2026latest review
Exstream Clean at a glance
Google reviewers rate Exstream Clean 4.9 out of 5 based on 177 reviews, frequently praising the company for punctuality, clear communication, and fair pricing. Customers describe the pressure washing, gutter cleaning, and concrete sealing services as thorough, with staff noted for being professional, friendly, and knowledgeable. While most feedback is positive, a few low-star reviews criticize the owner’s handling of disputes, mentioning instances of perceived rudeness, inadequate apologies for accidental damage, and dissatisfaction with the final cleaning results.
- Google rating: 4.9 out of 5 from 177 reviews (93% five-star).
- Reviews on this page: 177 Google reviews (133 with written comments, 5 with photos).
- Owner responses: the business replied to 28% of reviews.
- Most recent review: October 26, 2026.
- Service: Gutter Cleaner serving Joliet, Illinois.
Data from Google, last updated October 27, 2026.
Score profile vs other gutter cleaning
Score per factor (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: replies to reviews.
SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Exstream Clean: 88/100 on this factor. Category median: 95.A
88
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Exstream Clean: 91/100 on this factor. Category median: 97.A
91
Craft & serviceCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Exstream Clean: 89/100 on this factor. Category median: 99.A
89
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Exstream Clean: 100/100 on this factor. Category median: 100.A
100
MomentumMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Exstream Clean: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Exstream Clean: 66/100 on this factor. Category median: 84.B
66
Bar = this company · dark tick = category median.
Star ratings
177 Google reviews we collected
- 5 stars16593%
- 4 stars74%
- 3 stars11%
- 2 stars00%
- 1 star42%
Praise vs complaints
Phrases our text analysis found in 133 written reviews
- Praise26498%
- Complaints52%
PriceGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Price verdicts customers left with their Google review
- Great price2138%
- Reasonable2953%
- Overpriced12%
- Not sure47%
Topic share
How often each topic comes up in the written reviews
- Quality & results7327%
- Staff & attitude5420%
- Speed & response4818%
- Would recommend4316%
- Price & value2810%
- Communication218%
- Honesty & trust21%
What customers talk about
We read 133 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“Staff arrived on time, they did a wonderful job, very efficient.”
“They took their time and were polite and personable.”
“Excellent communication - quick, convenient, on-time!”
“We have used them before, would DEFINITELY recommend.”
“Chris was responsive,reliable, reasonably priced and excellent workmanship!”
“They answered all my questions and were very nice to work with!”
People customers mention
- Chris 6 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Reviews for your job
Customers hired Exstream Clean for 4 kinds of job. Pick one to see what they paid and said.
Recent reviews
Sue1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 weeks ago★★★★★
Great job done by the 2 sons this morning! They took their time and were polite and personable. They answered all my questions and were very nice to work with!
Reasonable pricePower/pressure washing
mary4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 weeks ago★★★★★
Excellent work - my house looks so much better! The mold and mildew on my siding stressed me out for so long. I wish I'd called Exstream sooner! Excellent communication - quick, convenient, on-time!
Reasonable pricePower/pressure washing
Ann5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 weeks ago★★★★★
Staff arrived on time, they did a wonderful job, very efficient. They were courteous, answered our questions, were very knowledgeable. We have used them before, would DEFINITELY recommend.
Great priceSoft wash cleaning
Beverly3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 weeks ago★★★★★
excellent job. they took off green color from overgrown bushes and black soot looking color from a tree that recently fell down in the last storm...thank you
Gidget2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
The house looks new! They got rid of every stain! Very professional. Great price. I recommend 100%.
Great pricePower/pressure washing
Bernadette6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
Pressure washing and sealing a 120 sq ft stamped concrete patio. Very well done!!
Great pricePower/pressure washingService not listed
Jobs customers hired them for
| Job | Reviews | Category typical |
|---|---|---|
| Power/pressure washing | 41 | $161–$520 |
| Soft wash cleaning | 21 | — |
| Interior & exterior window cleaning | 4 | — |
| Roof cleaning | 2 | — |
Compare with
Photos
Customer reviews
4.9 ★★★★★ 177 reviews on Google · rating breakdown
Reviews from Google, shown as published (original wording, unedited).
Jobs customers hired them for — from Google's service tags and the review text
Team members customers mention
....1 reviewTotal number of Google reviews .... has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleRespectful, cordial, on task!
- Price assessment: Reasonable price
- Services: Power/pressure washing, Soft wash cleaning
Sue Wunderlich1 reviewTotal number of Google reviews Sue has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleGreat job done by the 2 sons this morning! They took their time and were polite and personable. They answered all my questions and were very nice to work with!
- Price assessment: Reasonable price
- Services: Power/pressure washing
mary ackman4 reviewsTotal number of Google reviews mary has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleExcellent work - my house looks so much better! The mold and mildew on my siding stressed me out for so long. I wish I'd called Exstream sooner! Excellent communication - quick, convenient, on-time!
- Price assessment: Reasonable price
- Services: Power/pressure washing
Ann Inman5 reviewsTotal number of Google reviews Ann has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleStaff arrived on time, they did a wonderful job, very efficient. They were courteous, answered our questions, were very knowledgeable. We have used them before, would DEFINITELY recommend.
- Price assessment: Great price
- Services: Soft wash cleaning
Beverly3 reviewsTotal number of Google reviews Beverly has written across all businesses on Google Maps, not just this one.
Review from Google · view on Googleexcellent job. they took off green color from overgrown bushes and black soot looking color from a tree that recently fell down in the last storm...thank you
Response from the owner · Edited 2 weeks ago
Thanks for the kind review Beverly. I'll pass along to the crew! Wish Google allowed us to show the after pictures.
Jack DurkinLocal Guide · 26 reviewsTotal number of Google reviews Jack has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleExstream Clean was fantastic! Great service great crew,job well done!
- Price assessment: Reasonable price
- Services: Power/pressure washing, Soft wash cleaning
Response from the owner · a month ago
Thank you Jack!
Gidget Schejbal2 reviewsTotal number of Google reviews Gidget has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleThe house looks new! They got rid of every stain! Very professional. Great price. I recommend 100%.
- Price assessment: Great price
- Services: Power/pressure washing
Response from the owner · a month ago
Thank you Gidget!!
Christopher Bailey5 reviewsTotal number of Google reviews Christopher has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleGreat service. Prompt and professional. Highly recommend.
Bernadette Nowicki6 reviewsTotal number of Google reviews Bernadette has written across all businesses on Google Maps, not just this one.
Review from Google · view on GooglePressure washing and sealing a 120 sq ft stamped concrete patio. Very well done!!
- Price assessment: Great price
- Services: Power/pressure washing, Service not listed
Business details
- Address: 27E Stone Hill Rd, Oswego, IL 60543
- Phone: (630) 636-6527
- Website: exstreamclean.com
- Service area: Joliet, IL