Self-storage facility · Buffalo, NY · reviewed since 2016
iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 64%84+53.4Reliability 28%76+21.5Replies to reviews 8%66+5.4Experts Score= 80Not enough data for value; its weight is shared by the others.Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.80SCORE
AGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#113 of 133 moversiPosition by Experts Score among all companies we track in this category. · better than 15%
4.9★★★★★743 Google reviews · 23 photos
94%five-star reviews
4.82★last 12 monthsiAverage stars on reviews from the last 12 months only.
4.4%1–2★ in 2 yearsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
Reviewers frequently praise the facility for clean, secure units and helpful staff who provide responsive communication, including assistance with the mobile app and billing questions. However, low-star reviews highlight recurring issues with significant price increases over time, pest infestations such as mice and rats, and security concerns including blocked cameras and broken locks. One customer also reported having their belongings discarded by employees, contributing to the mixed sentiment despite the high overall rating.
Google rating: 4.9 out of 5 from 743 reviews (94% five-star).
Reviews on this page: 743 Google reviews (426 with written comments, 5 with photos).
Owner responses: the business replied to 51% of reviews.
Most recent review: October 24, 2026.
Service: Mover serving Buffalo, New York.
Data from Google, last updated October 29, 2026.
Score profile vs other movers
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and satisfaction; weakest: replies to reviews.
Extra Space StorageMovers median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Extra Space Storage: 84/100 on this factor. Category median: 93.A
84
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Extra Space Storage: 76/100 on this factor. Category median: 90.B
76
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Not enough reviews for this factor yet. Category median: 94.–
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ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Not enough reviews for this factor yet. Category median: 100.–
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MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Extra Space Storage: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Extra Space Storage: 66/100 on this factor. Category median: 83.B
66
Bar = this company · dark tick = category median.
Star ratings
743 Google reviews we collected
4.9of 5
5 stars69594%
4 stars233%
3 stars61%
2 stars61%
1 star132%
Praise vs complaints
Phrases our text analysis found in 426 written reviews
96%praise
Praise40096%
Complaints154%
Topic share
How often each topic comes up in the written reviews
7topics
Staff & attitude20850%
Quality & results6014%
Would recommend5413%
Price & value348%
Speed & response277%
Communication256%
Honesty & trust72%
What customers talk about
We read 426 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“Joe was very helpful , showing me how to work the app, so I can use it to open the gate.”
“They treat people like people which is great 👍 keep up the good work 👏”
“…s make sense I got 2 units and both went up $100 in the winter is the worst the plows push all the snow in front of the door now you stuck having to m…”
“I'm happy with Extra Space Storage, and would definitely recommend!”
“Customer service throughout has been phenomenal, discounted beginning rates and reasonable prices otherwise.”
“Extremely pricey my unit was 200+ can't wait to get out of it rent is constantly going up”
“He went above and beyond to make the entire rental process incredibly smooth, fast, and completely stress-free.”
“He takes his time explaining everything and answering every question you have.”
“The customer service here is top-notch, and Joe genuinely cares about taking care of people.”
People customers mention
Chantel15 reviews
Joe12 reviews
Brian10 reviews
Jillian10 reviews
Bill7 reviews
Barbara7 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Recent reviews
BBenjaminLocal Guide · 14 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 5 days ago★
This company blows.
You get a unit then, come the up charges.
My 10×15 went from 90bux/ month.
To 183!
Can't wait to see this place in my rear-view!
I would give 1/2 star.
SSusanLocal Guide · 36 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 days ago★★★★★
Clean, secure, well maintained. Joe was very helpful , showing me how to work the app, so I can use it to open the gate. Would definitely recommend.
EEdwardLocal Guide · 27 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 days ago★★★★★
The manager Joe is great. The unit is clean and Dry. I love the app that allows me to open the gate without having to push a bunch of buttons.
NNelson1 reviewiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 weeks ago★★★★★
Amazing place been there 4 years no complaints. Thanks for your help Joe I appreciate it
GGabrielle1 reviewiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 weeks ago★★★★★
Joe at the Ridge Rd. location is great! He was so kind and able to help me with all of my billing questions in just a few minutes. I truly appreciate him!
JJoey1 reviewiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
Joe is super personable and professional. Goes above and beyond with a personal touch in this time of impersonal business practices.
This company blows.
You get a unit then, come the up charges.
My 10×15 went from 90bux/ month.
To 183!
Can't wait to see this place in my rear-view!
I would give 1/2 star.
Response from the owner · Edited 4 days ago
We apologize for falling short, Benjamin. We understand your frustration with the increase from $90 to $183 and would appreciate the opportunity to review your account. Please contact us at (716) 249-6052.
S
Susan MourgasLocal Guide · 36 reviewsiTotal number of Google reviews Susan has written across all businesses on Google Maps, not just this one.
Clean, secure, well maintained. Joe was very helpful , showing me how to work the app, so I can use it to open the gate. Would definitely recommend.
Response from the owner · 5 days ago
Susan, thank you for sharing your experience and for recommending Extra Space Storage. We are glad to hear our facility met your expectations and that Joe was able to assist you with the app. We will be sure to pass your kind words along to him and the team.
E
Edward BrunnerLocal Guide · 27 reviewsiTotal number of Google reviews Edward has written across all businesses on Google Maps, not just this one.
The manager Joe is great. The unit is clean and Dry. I love the app that allows me to open the gate without having to push a bunch of buttons.
Response from the owner · 5 days ago
Edward, thank you for sharing your experience with Extra Space Storage. We are glad to hear that you are enjoying the convenience of the mobile app and that your unit meets your expectations. We will be sure to share your kind words with Joe and the team!
N
Netta Goodman2 reviewsiTotal number of Google reviews Netta has written across all businesses on Google Maps, not just this one.
Amazing place been there 4 years no complaints. Thanks for your help Joe I appreciate it
Response from the owner · 3 weeks ago
Nelson, thank you for sharing your experience with Extra Space Storage over the past four years. We're glad to hear you've had such a positive stay, and we will be sure to share your kind words with Joe and the team.
G
Gabrielle Piracci1 reviewiTotal number of Google reviews Gabrielle has written across all businesses on Google Maps, not just this one.
Joe at the Ridge Rd. location is great! He was so kind and able to help me with all of my billing questions in just a few minutes. I truly appreciate him!
Response from the owner · 3 weeks ago
Thank you, Gabrielle, for sharing your experience! We're glad to hear Joe was able to quickly assist you with your billing questions.
J
Joey Domino1 reviewiTotal number of Google reviews Joey has written across all businesses on Google Maps, not just this one.
Joe is super personable and professional. Goes above and beyond with a personal touch in this time of impersonal business practices.
Response from the owner · a month ago
Thank you, Joey, for sharing your experience. We are glad to hear that Joe provided personable and professional service, and we will share your kind words with him and the team. We appreciate your support of Extra Space Storage.
D
Dennis1 reviewiTotal number of Google reviews Dennis has written across all businesses on Google Maps, not just this one.
Dennis, thank you for sharing your experience. We are glad to hear that you received courteous and professional service from our team at Extra Space Storage!
Z
Zach Ross4 reviewsiTotal number of Google reviews Zach has written across all businesses on Google Maps, not just this one.
