Analyzing 6,495,9256.5M ReviewsFor 17,98218K Experts
Customers frequently praise the facility for its clean, well-lit units and helpful, knowledgeable staff who assist with online bookings and unit selection. The owner responds to nearly half of all reviews, addressing inquiries about service quality. A recurring criticism in lower-rated feedback involves unannounced price increases, with some customers reporting significant cost hikes after initial promotions or during their tenancy.
Data from Google, last updated October 29, 2026.
Score per factor (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: satisfaction and reliability; weakest: replies to reviews.
Bar = this company · dark tick = category median.
847 Google reviews we collected
Phrases our text analysis found in 460 written reviews
How often each topic comes up in the written reviews
We read 460 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“Once I got there sale clerk was helpful and unit was as described.”
“They answered all of my questions and got back to me ASAP, would definitely recommend!”
“I wouldn't recommend besides the convienent location”
“Chris was very helpful and thoroughly went through the whole process making sure I understood the contract.”
“Very fast and easy to understand really appreciate the clerk she was great”
“The place is very clean, the service is excellent, and the prices are very affordable.”
“Very expensive, forced renters insurance”
“…oved out of it The guy… Maybe the same guy I don’t know… Was just so easy to talk to, knowledgeable, and supportive.…”
“The staff are truly nice people who genuinely care for you, your belongings, and their own pride for outstanding customer service.”
praise complaint · found by our text analysis, Google review wording unchanged.
So easy to search, select and choose unit online. Once I got there sale clerk was helpful and unit was as described.
I originally rented this space due to have a resonably priced, Cimate Controlled Drive Up Unit. 1 month in I got a phone call that the drive up portion of that Climate Controlled space will be removed. So, I ended up renting another unit outside and they jacked the price up from $130 to $204. App has connection…
Extra Space Storage was Great!!!! When I went there the sales representative was, knowledgeable, professional, polite and EXTREMELY HELPFUL. He gave me a unit right by the door which made unpacking all the boxes out of my car so easy. The unit was clean, well lit and very spacious. I paid for four (4) months but got…
What an unexpectedly easy experience! At the last minute, my son needed temporary storage before moving into his college apartment. We found this place online and start to finish, l have zero complaints. The young man who spoke to me on the phone throughout the process, was so friendly and professional. Likewise,…
This place is fantastic. From customer service, ease of contact, clean and safe storage, my experience with them has been A++!
I rented a unit and once I got there it was too small. They happily helped me find a new rental for the lowest cost.
4.9 ★★★★★ 847 reviews on Google · rating breakdown
Reviews from Google, shown as published (original wording, unedited).
So easy to search, select and choose unit online. Once I got there sale clerk was helpful and unit was as described.
Thank you for sharing, Dawn! Happy that our online system and staff made selecting your unit simple and seamless.
I originally rented this space due to have a resonably priced, Cimate Controlled Drive Up Unit. 1 month in I got a phone call that the drive up portion of that Climate Controlled space will be removed. So, I ended up renting another unit outside and they jacked the price up from $130 to $204. App has connection issues when pulling up to the gate, customer service is iffy. I wouldn't recommend besides the convienent location
Sorry for any inconvenience, Matt. The unit changes and price increase are concerning. Please call us at (716) 871-1568 to address these issues directly.
Extra Space Storage was Great!!!! When I went there the sales representative was, knowledgeable, professional, polite and EXTREMELY HELPFUL. He gave me a unit right by the door which made unpacking all the boxes out of my car so easy. The unit was clean, well lit and very spacious. I paid for four (4) months but got a house after the first month being here. I went in to the office and asked if I could get a refund for the months I wouldn’t be using it and was told “of course”. No hassles, no forms to fill in, just polite, easy refund for the unused months. I cannot recommend them enough. Everything was so easy. Best place EVER!!!!
Thank you for your wonderful review, Sean! We're so glad to hear that your experience with Extra Space Storage was great. It's fantastic to know that our sales representative was knowledgeable, professional, polite, and extremely helpful, making your move-in easy with a conveniently located, clean, well-lit, and spacious storage unit. We're also pleased that the refund process for your unused months was smooth and hassle-free. We truly appreciate your high recommendation!
What an unexpectedly easy experience! At the last minute, my son needed temporary storage before moving into his college apartment. We found this place online and start to finish, l have zero complaints. The young man who spoke to me on the phone throughout the process, was so friendly and professional. Likewise, when I called the place a week or so before my son moved out of it The guy… Maybe the same guy I don’t know… Was just so easy to talk to, knowledgeable, and supportive. Five stars all the way.🤩🤩🤩🤩🤩
Thank you for your wonderful feedback, Mrs. Koscinski. We're glad the process was easy and our team made your son's storage experience smooth and stress-free.
This place is fantastic. From customer service, ease of contact, clean and safe storage, my experience with them has been A++!
Thank you for your fantastic 5-star review, Mike! We're so glad to hear that your experience with Extra Space Storage has been A++, especially regarding our customer service, ease of contact, and the cleanliness and safety of our storage facility. We appreciate you sharing your positive feedback.
I rented a unit and once I got there it was too small. They happily helped me find a new rental for the lowest cost.
We are glad to hear our team helped you find the right unit at the lowest cost. Thank you, Julie!
It was super easy to call and setup a last minute storage unit! They answered all of my questions and got back to me ASAP, would definitely recommend!
We are glad to hear setup was quick and your questions were answered promptly. We appreciate the recommendation, Ava!
Friendly people. Always available.
We are grateful for your kind words, Timothy. Friendly service and availability are priorities we take seriously at Extra Space Storage.
Great place well kept
Thank you, Emiliano! We're glad Extra Space Storage meets your expectations. A well-kept facility is our standard.
Great service!
We are pleased to hear about your great service experience, Benjamin. Thank you for choosing Extra Space Storage!
Analyzing 6,495,9256.5M ReviewsFor 17,98218K Experts
