Analyzing 7,185,9777.2M ReviewsFor 20,38520.4K Experts
Customers frequently praise the facility for its clean units, convenient app access, and helpful staff who assist with move-ins and explain account details. Reviews highlight the ease of the rental process, the provision of carts, and the availability of a dumpster for item disposal. However, some low-star reviews criticize the management for failing to provide required notice before rent increases and for units arriving with unexpected locks, causing inconvenience for renters.
Data from Google, last updated October 29, 2026.
Score per factor (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and replies to reviews; weakest: reliability.
Bar = this company · dark tick = category median.
452 Google reviews we collected
Phrases our text analysis found in 316 written reviews
How often each topic comes up in the written reviews
We read 316 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“Myesha and David are some of the sweetest and professional people I’ve ever met the storage units are very nice I’m glad to join the team as a renter”
“My experience at that ExtraSpace facility location was 5 stars Plus!”
“Very detail oriented and will show you what your paying for if need to be visible”
“We initially had a challenge which he quickly addressed and followed up to ensure things were going well.”
“He assisted me with great customer service skills and communicated with me to help understand my account and payment information.”
“The strict enforcement of codes for entry and 24 hour surveillance helped to assure me that my belongings are reasonably safe.”
“…I would highly recommend this storage place to anyone looking for a reliable and welcoming storage option.…”
praise complaint · found by our text analysis, Google review wording unchanged.
David was such great help. He assisted me with great customer service skills and communicated with me to help understand my account and payment information. If youre looing for storage please do yourself a favor and come here
Mr. David was very helpful and professional. He talked and treated me with respect as a customer. Whenever I had an issue(s) or questions, he addresses and fixed them. He helped me to understand the different specials. I highly recommend doing busy with Mr. David and the company.
Myesha and David are some of the sweetest and professional people I’ve ever met the storage units are very nice I’m glad to join the team as a renter
David was very professional and put my mind at ease in my decision to rent at this facility. Everything was very clean and easy to use the app and gate.
My move in was expeditious and pleasant. David came by to see if I needed anything to help with my move in. He also assisted in any additional questions I had during my move in.
David worked really well with us and provided great customer service. We initially had a challenge which he quickly addressed and followed up to ensure things were going well. We will be back.
5.0 ★★★★★ 452 reviews on Google · rating breakdown
Reviews from Google, shown as published (original wording, unedited).
Great service
Thank you for sharing your experience, Elizabeth. We are glad to hear you received great service at Extra Space Storage!
David was such great help. He assisted me with great customer service skills and communicated with me to help understand my account and payment information. If youre looing for storage please do yourself a favor and come here
Thank you for sharing your experience and recommending Extra Space Storage LA. We are glad to hear David provided great customer service and helped clarify your account and payment details. We will be sure to share your kind words with David and the rest of our team.
Nice location and staff was very helpful
Jerry, thank you for sharing your experience. We are glad to hear that you found our location convenient and our team helpful at Extra Space Storage.
Good location and the process was quick and easy.
Thank you for sharing your experience, Dave! We're glad our convenient location and quick, easy process made your visit to Extra Space Storage a great one.
David was Awesome And very helpful. Thanks.
Thank you for sharing your experience, Lennie. We are glad to hear that David was helpful.
Mr. David was very helpful and professional. He talked and treated me with respect as a customer. Whenever I had an issue(s) or questions, he addresses and fixed them. He helped me to understand the different specials. I highly recommend doing busy with Mr. David and the company.
Christopher, thank you for sharing your experience and for the recommendation. We are glad to hear that Mr. David provided such professional, respectful service and helped answer your questions. We will be sure to share your kind words with him and the Extra Space Storage team.
Very nice.
Thank you for your review, Jim. We’re glad you enjoyed Extra Space Storage.
David was AWESOME!!!
Thank you for sharing your experience, Hancel! We're glad to hear that David took great care of you.
Myesha and David are some of the sweetest and professional people I’ve ever met the storage units are very nice I’m glad to join the team as a renter
We deeply cherish your kind words about Myesha and David. Thank you for choosing Extra Space Storage, Sharon.
David was really great! Nice place!
Thank you for your 5-star review, Bridget! We're so glad to hear that David provided you with great service and that you found our Extra Space Storage facility to be a nice place. We will be sure to share your kind words with David and the team. We appreciate your feedback!
Analyzing 7,185,9777.2M ReviewsFor 20,38520.4K Experts
