Self-storage facility · Washington, DC · reviewed since 2019
iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 64%86+54.6Reliability 28%85+24Replies to reviews 8%100+8.2Experts Score= 87Not enough data for value; its weight is shared by the others.Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.87SCORE
AGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#30 of 70 storage unitsiPosition by Experts Score among all companies we track in this category. · better than 58%
4.8★★★★★832 Google reviews · 24 photos
92%five-star reviews
4.89★last 12 monthsiAverage stars on reviews from the last 12 months only.
2.3%1–2★ in 2 yearsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
Reviewers frequently praise the facility's clean, secure environment and the professional, helpful staff who assist with unit selection and moves. However, a significant portion of negative feedback highlights recurring complaints about aggressive price increases, with customers reporting substantial rate hikes without adequate notice. Despite these pricing concerns, the overall 4.8 rating reflects general satisfaction with the service quality and facility maintenance.
Google rating: 4.8 out of 5 from 832 reviews (92% five-star).
Reviews on this page: 832 Google reviews (638 with written comments, 7 with photos).
Owner responses: the business replied to 96% of reviews.
Most recent review: October 31, 2026.
Service: Storage Unit serving Washington, District of Columbia.
Data from Google, last updated November 1, 2026.
Score profile vs other storage units
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and replies to reviews; weakest: reliability.
Extra Space StorageStorage Units median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Extra Space Storage: 86/100 on this factor. Category median: 86.A
86
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Extra Space Storage: 85/100 on this factor. Category median: 79.A
85
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Not enough reviews for this factor yet.–
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ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Not enough reviews for this factor yet. Category median: 100.–
–
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Extra Space Storage: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Extra Space Storage: 100/100 on this factor. Category median: 100.A
100
Bar = this company · dark tick = category median.
Star ratings
832 Google reviews we collected
4.8of 5
5 stars76692%
4 stars374%
3 stars101%
2 stars51%
1 star142%
Praise vs complaints
Phrases our text analysis found in 638 written reviews
97%praise
Praise74297%
Complaints253%
Topic share
How often each topic comes up in the written reviews
7topics
Staff & attitude33544%
Quality & results12416%
Would recommend9713%
Speed & response7910%
Price & value648%
Communication517%
Honesty & trust172%
What customers talk about
We read 638 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“Unexpected deal, good follow through, great and friendly service!”
“…ithout providing effective solutions, management has repeatedly been rude, unprofessional, apathetic to their customers, and even absent since the bui…”
“We had a great experience getting set up for a unit with Renee”
“…ht that would be enough) so I have zero recourse for the cost of the damaged items or the fact that I’ve spent thousands on a unit filled with bugs.…”
“I would definitely recommend Extra Space Storage to anyone looking for a storage facility!”
“He took the time to answer all of my questions, explained everything clearly, and made the entire process quick and easy.”
“Online purchase process was easy, reasonably priced units, staff very friendly and helpful, storage facility clean, elevator access was a plus, and ca…”
“This company takes price gouging to an entirely new level.”
“Dee and Cam have been treating me very fairly, they communicate very well.”
“Her courteous demeanor and genuine dedication to providing excellent customer service truly stood out.”
People customers mention
Jade36 reviews
Tiffany20 reviews
Renee12 reviews
Renae10 reviews
Teairra8 reviews
Dee7 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Recent reviews
LLea5 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 17 hours ago★★★★★
Ms. Renee was amazing! She was extremely helpful and very knowledgeable. She is very professional as well! I appreciate her and ask her help! Fantastic employee! Thank you!
LLLLocal Guide · 50 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 weeks ago★★★★★
While closing out my storage unit, I had the pleasure of interacting with Renee at Extra Space Storage on 2nd St, N.E. She was exceptionally kind, professional, and attentive. Her courteous demeanor and genuine dedication to providing excellent customer service truly stood out.
Experiences like this make a…
NNimueLocal Guide · 33 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 weeks ago★★★★★
The reps were very helpful and really supportive. I spoke with Renee and she was so kind and understanding our situation and also helped us navigate the right decision for our property and storage needs.
BBethany1 reviewiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 weeks ago★★★★★
I had a great experience with this location, even though I ultimately rented a unit at another facility. Cameron and Renae were incredibly helpful and went out of their way to help me secure a unit at the discounted new-customer rate at another location. I really appreciated their willingness to help and the extra…
TTobore1 reviewiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 weeks ago★★★★★
Good day Folks, it's a friendly life Storage facility that I sense through the conversation between the Managers and the employee, being storing my things for 3weeks and when I first got there it was professional and friendly and they gave the run down of how big of storage u want, different prices according to size…
MMelody5 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 weeks ago★★★★★
Always easy to navigate. Office manager is knowledgeable and will make things easier.
Ms. Renee was amazing! She was extremely helpful and very knowledgeable. She is very professional as well! I appreciate her and ask her help! Fantastic employee! Thank you!
Response from the owner · 16 hours ago
Thank you for sharing your experience with Extra Space Storage, Lea. We are glad to hear that Ms. Renee was helpful and professional, and we will be sure to share your kind words with her and the team. We appreciate your support!
N
Nia4 reviewsiTotal number of Google reviews Nia has written across all businesses on Google Maps, not just this one.
Thank you for sharing your experience with Extra Space Storage, Brittany. We are glad to hear our team took great care of you, and we will be sure to pass along your kind words to Renae, Cam, and the rest of the team.
L
LL LouLocal Guide · 50 reviewsiTotal number of Google reviews LL has written across all businesses on Google Maps, not just this one.
While closing out my storage unit, I had the pleasure of interacting with Renee at Extra Space Storage on 2nd St, N.E. She was exceptionally kind, professional, and attentive. Her courteous demeanor and genuine dedication to providing excellent customer service truly stood out.
Experiences like this make a difference and Renee is a wonderful asset to the Extra Space Storage team. Thank you for making my experience a pleasant one!
Response from the owner · 2 weeks ago
Thank you, Lou! We're glad Renee made your closing experience a pleasant one. She truly is a wonderful asset to our team.
D
Dominic D'Angona9 reviewsiTotal number of Google reviews Dominic has written across all businesses on Google Maps, not just this one.
Clean, secure, with very professional customer service.
Response from the owner · a week ago
Thank you for sharing your experience, Valerie! We are glad to hear that you found our facility clean, secure, and our customer service professional at Extra Space Storage.
F
Fely6 reviewsiTotal number of Google reviews Fely has written across all businesses on Google Maps, not just this one.
The reps were very helpful and really supportive. I spoke with Renee and she was so kind and understanding our situation and also helped us navigate the right decision for our property and storage needs.
Response from the owner · 2 weeks ago
Thank you for sharing your experience with us, Nimue. We are glad to hear our team was supportive, and we will be sure to share your kind words with Renee and the rest of our team at Extra Space Storage.
