iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 59%98+57.5Reliability 26%95+24.8Value 15%100+15.2Experts Score= 98Not enough data for replies to reviews; its weight is shared by the others.Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.98SCORE
AGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
Customers report that Ezer Kenegdo Refine provides thorough residential and commercial cleaning, including post-renovation organization and Airbnb maintenance. Reviewers frequently cite punctuality, clear communication, reasonable pricing, and attention to detail as key aspects of the service experience. The business maintains a perfect five-star rating from twenty-six reviews, with the owner responding to every comment.
Google rating: 5.0 out of 5 from 26 reviews (100% five-star).
Reviews on this page: 26 Google reviews (26 with written comments).
Owner responses: the business replied to 100% of reviews.
Most recent review: October 17, 2026.
Service: Move-In/Move-Out Cleaning Service serving High Point, North Carolina.
Data from Google, last updated October 27, 2026.
Score profile vs other move-in/move-out cleaning services
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: reliability.
Ezer Kenegdo RefineMove-In/Move-Out Cleaning Services median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Ezer Kenegdo Refine: 98/100 on this factor. Category median: 92.A
98
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Ezer Kenegdo Refine: 95/100 on this factor. Category median: 89.A
95
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Not enough reviews for this factor yet. Category median: 97.–
–
ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Ezer Kenegdo Refine: 100/100 on this factor. Category median: 100.A
100
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Ezer Kenegdo Refine: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Not enough reviews for this factor yet. Category median: 78.–
–
Bar = this company · dark tick = category median.
Star ratings
26 Google reviews we collected
5.0of 5
5 stars26100%
4 stars00%
3 stars00%
2 stars00%
1 star00%
Praise vs complaints
Phrases our text analysis found in 26 written reviews
98%praise
Praise4098%
Complaints12%
PriceiGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Price verdicts customers left with their Google review
100%fair
Great price964%
Reasonable536%
Overpriced00%
Not sure00%
$132-46% vs typical move-in/move-out cleaning services
Middle half of what 6 customers paid ($108–$222) · gold mark = category median.
Topic share
How often each topic comes up in the written reviews
7topics
Staff & attitude1024%
Would recommend1024%
Quality & results922%
Communication410%
Price & value37%
Honesty & trust37%
Speed & response25%
What customers talk about
We read 26 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“She was so friendly and kind…and took the time to learn where everything went and how I like things cleaned.”
“…look brand new all over again so thankful for her and her business I highly recommend her to anyone needing cleaning services…”
“We are so thoroughly grateful for their hard work and positive attitudes throughout the entire job.”
“She listened to what I wanted to have done and areas I wanted focused on and executed it perfectly.”
“I have been requesting services from this company for months now and I have not seen any other that truly goes above and beyond for such reasonable prices.”
“Awesome company, very well rounded and very good at what they do, trust me when I say they will take care of you and more 🙏😇”
“They pay great attention to detail, and are always on time, and make the place feel fresh and welcoming.”
People customers mention
Caitlynn3 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Reviews for your job
Customers hired Ezer Kenegdo Refine for 6 kinds of job. Pick one to see what they paid and said.
Allison9 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★
Caitlynn was great! I needed a good clean before hosting a graduation party. I rarely have someone in to clean and she made me feel at ease, humming a tune while she cleaned! I will definitely have her back!
Paid $200–250Reasonable priceGeneral housekeeping
Riley9 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★★
Incredible and thorough service! Super friendly and we love to see Caitlynn every week!
Willie3 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★
I’ve been so happy with Ezer Kenegdo Refine for my Airbnb Services. They pay great attention to detail, and are always on time, and make the place feel fresh and welcoming. My guests often comment on how clean everything is. I really appreciate their hard work! I thank the team at Ezer Kenegdo Refine.
SkyeLocal Guide · 10 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★
Caitlyn was incredibly friendly from the first message and put me at ease right away. I happened to be in a pinch with very little notice, and she swooped in and helped out, which I truly appreciated.
Caitlyn demonstrated excellent communication throughout the process, keeping me informed and coordinating smoothly.…
Paid $250–300Reasonable price
Laura5 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★
Caitlyn and her team clean our offices and she comes once someone to my house. I could not be more pleased with the results!
We hired Caitlynn to help clean and organize our entire home after a large renovation. She was so friendly and kind…and took the time to learn where everything went and how I like things cleaned. I’m extremely pleased with all the services she performed. Things just smell better when someone else cleans it :)
Response from the owner · a week ago
It was a true pleasure working with you. Your clear direction and expression of your needs made these jobs go so smoothly. Truly enjoyed doing both services that we're done. We are looking forward to serving your family and providing it peace for many many years🥰
Michelle OwensLocal Guide · 19 reviewsiTotal number of Google reviews Michelle has written across all businesses on Google Maps, not just this one.
We had a very big project. Their team helped clean out our garage on 2 different(very hot/humid) Saturdays. Everything out one week and then back in the next week. In addition to vacuuming and mopped the whole inside of our house. We are so thoroughly grateful for their hard work and positive attitudes throughout the entire job. I would recommend the team to any and everyone.
Price assessment: Reasonable price
Services: Standard cleaning, Move-out cleaning, General housekeeping
Response from the owner · 2 months ago
We were honored to be a part of your garage transformation. Providing help to build peaceful spaces is what we do. And yes, the weather didn't make it easy at all. That heat was really kicking our butts, but it never stops us. We will look forward to cleaning many other things for you.
Allison Mease9 reviewsiTotal number of Google reviews Allison has written across all businesses on Google Maps, not just this one.
Caitlynn was great! I needed a good clean before hosting a graduation party. I rarely have someone in to clean and she made me feel at ease, humming a tune while she cleaned! I will definitely have her back!
Price assessment: Reasonable price
Price: $200–250
Services: General housekeeping
Response from the owner · 4 months ago
Thank you for trusting us with your beautiful home during a very stressful moments such as planning for a graduation. It is our priority to not only do a phenomenal cleaning job, but also to make sure every homeowner is at ease and is left with a clean home and peace. We look forward to your continued services.
Crystal Bass9 reviewsiTotal number of Google reviews Crystal has written across all businesses on Google Maps, not just this one.
Caitlynn was professional and super nice from the very beginning. She listened to what I wanted to have done and areas I wanted focused on and executed it perfectly.
Price assessment: Great price
Services: Office & workplace cleaning, General housekeeping
Response from the owner · 5 months ago
We are glad that you are satisfied with your service. We appreciated your directness and clear wants. That makes helping you achieve all your goals that much easier.
Nathan Wilson1 reviewiTotal number of Google reviews Nathan has written across all businesses on Google Maps, not just this one.
I have been requesting services from this company for months now and I have not seen any other that truly goes above and beyond for such reasonable prices. I have tried many different options but none are as thorough, thoughtful, and affordable as they are, especially when you consider that many people just want to get paid, they actually CARE 👍
Price assessment: Great price
Services: Interior & exterior window cleaning, General housekeeping, Deep clean, Service not listed
Response from the owner · 5 months ago
Thank you for your kind review and you're right we do actually care❤️ we're not just in the business of cleaning we're in the business of helping people. And we try our best to keep our prices as reasonable as possible because everybody needs to be able to afford help in one way or another.
Matt Fisk2 reviewsiTotal number of Google reviews Matt has written across all businesses on Google Maps, not just this one.
Best service I've had Caitlynn was great she came & cleaned out a property I was renovating and helped get rid of old stuff and made my place look brand new all over again so thankful for her and her business I highly recommend her to anyone needing cleaning services
Price assessment: Great price
Services: Interior & exterior window cleaning
Response from the owner · 6 months ago
It's always a pleasure working with you. Appreciate your kind review
Smart Ads791 reviewiTotal number of Google reviews Smart has written across all businesses on Google Maps, not just this one.
Had a great experience working with Ezer Kenegdo Refine on a recent video project. Communication was clear, professional, and very collaborative throughout the process. They have a strong vision for their brand and were very easy to work with. Highly recommended.
Response from the owner · 6 months ago
It was a pleasure working with you. Thank you for your kind review. We want to make sure our brand reaches the perfect client for us, and that's anybody that really needs help. Your video did wonders depicting that. Truly look forward to all the business we're going to do together for generations to come. Welcome the the Ezer Kenegdo Refine family.
Riley Gray9 reviewsiTotal number of Google reviews Riley has written across all businesses on Google Maps, not just this one.
