Analyzing 6,573,0126.6M ReviewsFor 18,19818.2K Experts

Experts Reviews · Company report
F&F Carpet Cleaning Inc. logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%98+53.5Reliability 24%99+24Value 14%100+14.1Replies to reviews 7%92+6.5Experts Score= 98Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.98SCORE

F&F Carpet Cleaning Inc.

Chandler, AZ · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #38Position by Experts Score among all companies we track in this category. of 135 carpet cleaning · 5.0★ from 334 Google reviews

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Report card

Percentile vs other carpet cleaning (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: craft & service and value; weakest: replies to reviews.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.F&F Carpet Cleaning Inc. is better than 98% of carpet cleaning.A
98
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.F&F Carpet Cleaning Inc. is better than 99% of carpet cleaning.A
99
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.F&F Carpet Cleaning Inc. is better than 100% of carpet cleaning.A
100
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.F&F Carpet Cleaning Inc. is better than 100% of carpet cleaning.A
100
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.F&F Carpet Cleaning Inc. is better than 100% of carpet cleaning.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.F&F Carpet Cleaning Inc. is better than 92% of carpet cleaning.A
92

Reviews for your job

Customers hired F&F Carpet Cleaning Inc. for 5 kinds of job.

F&F Carpet Cleaning Inc. for upholstery cleaning

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.17
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).5.00
Usually paidThe price range customers picked most often for this job.$450–500
Category typicalWhat the middle half of customers paid for this job across all companies in the category.$189–$353
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 83/100.How Job match is calculatedBuilt only from reviews Google tagged “Upholstery cleaning”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#31 / 86
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.100%

All 17 Google reviews tagged “Upholstery cleaning”

Susan3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a week ago★★★★★

Great results and easy scheduling

Paid $250–300Reasonable priceUpholstery cleaningArea rug cleaning
Heather9 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a week ago★★★★★

Responsive, timely and high quality cleaning of common and specialty fabrics and materials! Spot cleaning today (candle wick smear) but have previously used for area rugs and upholstery - top notch!!

Customer photo from Heather's reviewCustomer photo from Heather's review
Paid $100–150Reasonable priceUpholstery cleaning
Breanna2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 weeks ago★★★★★

The F&F team is always professional and accommodating of schedules. They respond promptly and are always so friendly. We will continue to use them for all our upholstery and furniture needs.

Upholstery cleaningPet stain & odor removalArea rug cleaning
mattLocal Guide · 148 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★

The best carpet and tile cleaning company in scottsdale! Used them many times. Never fails.

Customer photo from matt's reviewCustomer photo from matt's review
Paid $450–500Great priceUpholstery cleaningGeneral carpet cleaningPet stain & odor removal
Haidyn3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★★★★★

Fred was amazing at responding and our carpets and couch were left. Amazing so happy with the results.

Customer photo from Haidyn's reviewCustomer photo from Haidyn's review
Paid $500+Reasonable priceUpholstery cleaningGeneral carpet cleaningPet stain & odor removal
MaryLocal Guide · 19 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★★★★★

I Am very pleased with my experience with F & F Carpet Cleaning. In addition to the bedroom carpets F&F cleaned my diningroom chairs. The chairs were heavily soiled. I did not expect them to clean as well as they did. Anderson put a lot of effort in to them and it shows. Also the carpet in the primary is a light…

Paid $300–350Great priceUpholstery cleaningGeneral carpet cleaning
Margaret8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★★★★★

Fred was very professional and pleasant to work with. He worked on some tough stains created from my dog and my sofa looks brand new!

Paid $450–500Reasonable priceUpholstery cleaningPet stain & odor removalArea rug cleaning
Kathy4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 8 months ago★★★★★

I am very pleased with my first experience using F&F Carpet Cleaning. Anderson was outstanding! He arrived on time, was polite and friendly and did an amazing . I highly recommend F&F.

Reasonable priceUpholstery cleaningGeneral carpet cleaning
B6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 9 months ago★★★★★

Excellent, professional cleaning service. There is no one else we would trust with our carpet and furniture.

Great priceUpholstery cleaningGeneral carpet cleaning
Bridget9 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 9 months ago★★★★★

Fred / F&F Carpet Cleaning are professional, service oriented, responsive, thorough and generally positive to work with. They cleaned some furniture and a rug successfully - and I will have them back as needed!

Reasonable priceUpholstery cleaningGeneral carpet cleaning
Victoria5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Great experience….arrived on time and did an excellent job! Highly recommend

Paid $200–250Reasonable priceUpholstery cleaningGeneral carpet cleaning
Sara9 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

We have been a customer of F&F carpet cleaning for a long time and we’ve always got great service. They are punctual, very professional and they do an excellent job. Highly recommend.

Area rug cleaningUpholstery cleaning+ Responsiveness+ Punctuality+ Quality
LeslieLocal Guide · 23 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

We've been using F&F Carpet Cleaning for several years after being recommended by a local carpet company. The office is great to schedule with and the appointments are always on time and completed professionally and with a smile. They have kept our carpets looking fresh and new and we're always amazed at how…

General carpet cleaningUpholstery cleaning+ Responsiveness+ Punctuality+ Quality
JoanLocal Guide · 18 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

This family run business did a superb job cleaning our floor rugs and special tapestries we purchased in Morocco. The colors glow and the fibers are now soft and luscious. They repaired two of the rugs by hand - beautiful detail. We also had them clean the upholstery and air ducts. We highly recommend F & F Carpet Cleaning.

Area rug cleaningGeneral carpet cleaningUpholstery cleaning+ Responsiveness+ Punctuality+ Quality
CarlLocal Guide · 4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 8 months ago★★★★★

Rating only, no written review.

Paid $400–450Reasonable priceUpholstery cleaningArea rug cleaning
Larry5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Rating only, no written review.

General carpet cleaningUpholstery cleaning+ Responsiveness+ Punctuality+ Quality
Matt5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

Rating only, no written review.

Upholstery cleaning+ Punctuality+ Quality+ Professionalism

Price

$400+55% vs typical carpet cleaning

Bar = middle half of what customers paid · gold mark = category median.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 33%Reasonable 65%Overpriced 0%Not sure 2%

Jobs customers hired them for

JobReviewsCategory typical
General carpet cleaning64$170–$334
Area rug cleaning45$170–$453
Pet stain & odor removal24$139–$373
Upholstery cleaning17$189–$353
Carpet steam cleaning2$170–$334

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