Auto body shop · West Haverstraw, NY · reviewed since 2016
iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 59%91+53.4Reliability 26%86+22.4Value 15%100+15.2Experts Score= 91Not enough data for replies to reviews; its weight is shared by the others.Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.91SCORE
AGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#26 of 73 auto body shopsiPosition by Experts Score among all companies we track in this category. · better than 65%
4.9★★★★★76 Google reviews · 21 photos
97%five-star reviews
5.00★last 12 monthsiAverage stars on reviews from the last 12 months only.
1.7%1–2★ in 2 yearsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
F Z Perfection Auto Body & Collision LLC at a glance
Customers consistently praise the shop for its high-quality collision repairs, rust removal, and detailed work that restores vehicles to like-new condition. Recurring themes include fair pricing, transparent cost breakdowns, and clear communication regarding project timelines. However, a pattern of dissatisfaction exists in low-star reviews, where customers report a failure to receive promised updates or reasonable storage fees during the repair process.
Google rating: 4.9 out of 5 from 76 reviews (97% five-star).
Reviews on this page: 76 Google reviews (68 with written comments, 5 with photos).
Owner responses: the business replied to 0% of reviews.
Most recent review: October 20, 2026.
Service: Auto Body Shop serving West Haverstraw, New York.
Data from Google, last updated October 25, 2026.
Score profile vs other auto body shops
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: reliability.
This companyAuto Body Shops median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.F Z Perfection Auto Body & Collision LLC: 91/100 on this factor. Category median: 89.A
91
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.F Z Perfection Auto Body & Collision LLC: 86/100 on this factor. Category median: 86.A
86
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Not enough reviews for this factor yet. Category median: 99.–
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ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.F Z Perfection Auto Body & Collision LLC: 100/100 on this factor. Category median: 100.A
100
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.F Z Perfection Auto Body & Collision LLC: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Not enough reviews for this factor yet. Category median: 65.–
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Bar = this company · dark tick = category median.
Star ratings
76 Google reviews we collected
4.9of 5
5 stars7497%
4 stars00%
3 stars00%
2 stars00%
1 star23%
Praise vs complaints
Phrases our text analysis found in 68 written reviews
95%praise
Praise14195%
Complaints85%
PriceiGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Price verdicts customers left with their Google review
100%fair
Great price1478%
Reasonable422%
Overpriced00%
Not sure00%
Topic share
How often each topic comes up in the written reviews
7topics
Quality & results3322%
Staff & attitude3121%
Would recommend3020%
Honesty & trust1913%
Price & value1611%
Speed & response107%
Communication107%
What customers talk about
We read 68 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“FZ Perfection did an amazing job from start to finish!”
“Frank was extremely professional, knowledgeable, ans skilled in his work.”
“I highly recommend FZ Perfection to all my friends and family, and I will definitely be returning for any future auto body needs.”
“I really appreciate the honesty and professionalism.”
“I don’t know how they remain in business when the owner is hardly present and their practices seem shady at best.”
“Professional, helpful, more than fair (actually best price around), and great communication all along.”
“My vehicle looked flawless when I picked it up, and they completed the job on time.”
“There were delays out of our control due to insurance approvals, but Frank promised to do a great job.”
“He made sure we had the best experience, kept us informed, and did an incredible job getting our car looking as good as new.”
People customers mention
Frank14 reviews
Kevin3 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Reviews for your job
Customers hired F Z Perfection Auto Body & Collision LLC for 2 kinds of job. Pick one to see what they paid and said.
Whitney6 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 days ago★★★★★
FZ Perfection did an amazing job from start to finish! Frank was extremely professional, knowledgeable, ans skilled in his work. He took great care with my car and made the entire process smooth and stress free. The quality of his work and attention to detail were outstanding. I highly recommend FZ Perfection to all…
Grisleidy2 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 weeks ago★★★★★
I want to thank Frank from PZ Perfection for the great customer service! He was very helpful, kind, and made sure everything was taken care of. I really appreciate the honesty and professionalism. I definitely recommend PZ Perfection to anyone looking for good service! ⭐️⭐️⭐️⭐️⭐️
Michael7 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
Frank the owner was very professional giving up to date progress. I was extremly happy with the time line and outcome. MIKE b
AnthonyLocal Guide · 16 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
Frank and team were professional, personable, and delivered stellar service through the process. Recommended by my mom, and I highly recommend to everyone out there!
Thanks Frank! 🙏🏽
Body & Trim
TivLocal Guide · 20 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★
F Z Perfection Auto Body & Collision LLC went above and beyond! After our car was left damaged, Frank took care of us like family from start to finish. He made sure we had the best experience, kept us informed, and did an incredible job getting our car looking as good as new. We truly appreciate the care,…
Great priceBody & Trim
Amanda3 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★
My brand new truck was involved in an accident and frank helped me through the entire process! He was super helpful and it doesn’t look like it was ever in an accident!
FZ Perfection did an amazing job from start to finish! Frank was extremely professional, knowledgeable, ans skilled in his work. He took great care with my car and made the entire process smooth and stress free. The quality of his work and attention to detail were outstanding. I highly recommend FZ Perfection to all my friends and family, and I will definitely be returning for any future auto body needs. He and his team are reliable and honest!
Grisleidy pichardo2 reviewsiTotal number of Google reviews Grisleidy has written across all businesses on Google Maps, not just this one.
I want to thank Frank from PZ Perfection for the great customer service! He was very helpful, kind, and made sure everything was taken care of. I really appreciate the honesty and professionalism. I definitely recommend PZ Perfection to anyone looking for good service! ⭐️⭐️⭐️⭐️⭐️
Natasha ThompsonLocal Guide · 35 reviewsiTotal number of Google reviews Natasha has written across all businesses on Google Maps, not just this one.
Absolutely Unmatched Craftsmanship and Integrity!
If I could give FZ Perfection ten stars, I would without a second thought. Finding an auto body shop you can trust completely is rare, but Frank and his team operate on a whole different level of excellence.
From the moment I found Frank, he and the team handled everything with absolute professionalism. They dealt directly with my insurance company, outlined a clear repair timeline, and sent text updates every step of the way. There were delays out of our control due to insurance approvals, but Frank promised to do a great job.
When I went to pick up my car, I was handed keys to a brand-new looking vehicle. The paint matching, alignment, detailing were all perfection.
Frank kept his promise, and delivered work that proves they take true pride in their craft. Honest mechanics and master technicians are hard to come by—FZ Perfection is the real deal. Do not hesitate to bring your vehicle here!
Price assessment: Great price
Services: Body & Trim
Adrian McDermottLocal Guide · 21 reviewsiTotal number of Google reviews Adrian has written across all businesses on Google Maps, not just this one.
Frank and team were professional, personable, and delivered stellar service through the process. Recommended by my mom, and I highly recommend to everyone out there!
Thanks Frank! 🙏🏽
Services: Body & Trim
Tiv Love CarsLocal Guide · 20 reviewsiTotal number of Google reviews Tiv has written across all businesses on Google Maps, not just this one.
F Z Perfection Auto Body & Collision LLC went above and beyond! After our car was left damaged, Frank took care of us like family from start to finish. He made sure we had the best experience, kept us informed, and did an incredible job getting our car looking as good as new. We truly appreciate the care, professionalism, and attention to detail. We genuinely forgot what side the damage was on. Highly recommend F Z Perfection Auto Body & Collision LLC to anyone who wants to be treated right and have their car in great hands!
Price assessment: Great price
Services: Body & Trim
Amanda Niedelman3 reviewsiTotal number of Google reviews Amanda has written across all businesses on Google Maps, not just this one.
My brand new truck was involved in an accident and frank helped me through the entire process! He was super helpful and it doesn’t look like it was ever in an accident!
Price assessment: Great price
Services: Body & Trim
Chris6 reviewsiTotal number of Google reviews Chris has written across all businesses on Google Maps, not just this one.
