iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 69%100+69.2Reliability 31%99+30.5Experts Score= 100Not enough data for value, replies to reviews; its weight is shared by the others.Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.100SCORE
AGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#3 of 70 gymsiPosition by Experts Score among all companies we track in this category. · better than 97%
5.0★★★★★247 Google reviews · 24 photos
100%five-star reviews
5.00★last 12 monthsiAverage stars on reviews from the last 12 months only.
0%1–2★ in 2 yearsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
Google reviewers report a perfect five-star average from 247 reviews, noting that the owner responded to all feedback. Customers frequently describe the gym as clean, welcoming, and well-organized, with coaches providing consistent form corrections and modifications during varied 45-minute sessions. Recurring themes include strong community support, diverse programming options like Hyrox training, and effective group accountability. No low-star reviews were provided to identify common criticisms.
Google rating: 5.0 out of 5 from 247 reviews (100% five-star).
Reviews on this page: 247 Google reviews (225 with written comments, 10 with photos).
Owner responses: the business replied to 100% of reviews.
Most recent review: October 24, 2026.
Service: Gym serving Raleigh, North Carolina.
Data from Google, last updated October 27, 2026.
Score profile vs other gyms
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: satisfaction and craft & service; weakest: reliability.
This companyGyms median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.F45 Training Five Points Raleigh: 100/100 on this factor. Category median: 95.A
100
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.F45 Training Five Points Raleigh: 99/100 on this factor. Category median: 95.A
99
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.F45 Training Five Points Raleigh: 100/100 on this factor. Category median: 100.A
100
ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Not enough reviews for this factor yet. Category median: 99.–
–
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.F45 Training Five Points Raleigh: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Not enough reviews for this factor yet. Category median: 60.–
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Bar = this company · dark tick = category median.
Star ratings
247 Google reviews we collected
5.0of 5
5 stars247100%
4 stars00%
3 stars00%
2 stars00%
1 star00%
Praise vs complaints
Phrases our text analysis found in 225 written reviews
98%praise
Praise21398%
Complaints42%
Topic share
How often each topic comes up in the written reviews
7topics
Staff & attitude7836%
Would recommend5626%
Quality & results3918%
Speed & response2612%
Honesty & trust105%
Communication52%
Price & value31%
What customers talk about
We read 225 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“The trainers are knowledgeable, supportive, and always push you to do your best.”
“Highly recommend this place to anyone looking to improve their fitness!”
“Ben and Katie are phenomenal and I cannot recommend this place enough!”
“Awesome experience here, we love to visit this gym for the good vibes and great selection of time slots, coaches are the best and team training certai…”
“I learned about hyrox a few months ago and was looking for an efficient and effective approach to training.”
“I started training for Hyrox here and I can honestly say I would have failed trying to figure it out on my own.”
“Very welcoming, explained all the exercises very clearly, and made the workout fun and competitive amongst our groups of friends.”
“Thank you Katie, Ben and the 5points F45 team for helping make this investment so worth it!”
People customers mention
Ben28 reviews
Katie27 reviews
Jourdan3 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Recent reviews
GerardoLocal Guide · 189 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 days ago★★★★★
Awesome experience here, we love to visit this gym for the good vibes and great selection of time slots, coaches are the best and team training certainly motivates you to keep going
Damarus2 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a week ago★★★★★
Outstanding experience!! I learned about hyrox a few months ago and was looking for an efficient and effective approach to training. Shanae offered a sled class and then the fully hyrox training class! The programming, the feedback and the energy we get is unmatched! Group accountability and support from everyone on…
fiama8 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a week ago★★★★★
Hyrox clases are a 10! Coach ShanE is energetic, supportive and keep everyone accountable and on track. She also is a great inspiration for all of us! The community definitely is a plus to it.
Ala12 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 weeks ago★★★★★
Love the energy and positive atmosphere! The trainers are knowledgeable, supportive, and always push you to do your best. The workouts are well-structured and make fitness enjoyable. Great team, great environment, and an awesome place to work out!
Sri1 reviewiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 weeks ago★★★★★
⭐⭐⭐⭐⭐
Amazing experience at F45 Training Five Points Raleigh! The coaches are super friendly, motivating, and always make sure everyone is doing the exercises correctly. Every workout is different, challenging, and fun. The atmosphere is energetic and welcoming. Highly recommend this place to anyone looking to improve their fitness!
JeffersonLocal Guide · 17 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
Wanted to lose 10lbs and also improve my endurance/conditioning for HYROX DC in Sept. and they did just that! The whole team is helpful, friendly, and walks you through every exercise. As well as corrects your form if needed which I personally appreciate the effort and time from them! Exceptional staff here and all so welcoming :)
Awesome experience here, we love to visit this gym for the good vibes and great selection of time slots, coaches are the best and team training certainly motivates you to keep going
Outstanding experience!! I learned about hyrox a few months ago and was looking for an efficient and effective approach to training. Shanae offered a sled class and then the fully hyrox training class! The programming, the feedback and the energy we get is unmatched! Group accountability and support from everyone on the same path is really something organically created that tops it all off!
Busyness: A little busy
Powerlifting equipment: Dumbbells, Other
Maintenance: Pristine
Response from the owner · a week ago
Thank you for the amazing review Damarus! We love having you be a part of our Expert lead HYROX Training Program!
Brian EllisLocal Guide · 12 reviewsiTotal number of Google reviews Brian has written across all businesses on Google Maps, not just this one.
Until I found this gym I had always thought group fitness wasn't really my thing but apparently I just needed to find a good gym.
I initially joined because I had a New's Resolution to find a fitness race and complete it. I started training for Hyrox here and I can honestly say I would have failed trying to figure it out on my own. Lol. Shanae will make sure you hit your Hyrox goal whether it's just finish, 2 hours, or 1 hour finish times. The gym has everything you need to train for every station and the coaching really sets you up for success.
Typically I've trained solo and I've never sweated like I have in these classes in my entire life (both regular classes and the Hyrox specific ones). I've made so much progress in the past 10 months in my endurance, strength and running.
The gym is clean.
Bathrooms have showers and are even stocked with feminine products.
It has enough weights for both people just starting to get into fitness and advanced people. You WILL sweat if that's your goal.
Biggest highlight. The coaches. From the second you walk in you were greeted and they get to know you and make sure during the classes you don't feel lost. Exercise modifications, form help, encouragement they will help you to hit your own individual goals. Legitimately the coaches are the thing that keeps me coming back. Shout out to Shanae, Tanner, Tre, Rodney, Taylor and all the coaches.
If you are looking for a gym with welcoming members, coaches and owners you should give this place a try.
Maintenance: Well-kept
Response from the owner · a week ago
Oh my goodness Brian thank you so much for this awesome and thorough review!! We love having you train for HYROX with us and you have been so dedicated to the program. Looking forward to seeing what you do at your next race in Vegas!
Bethany Hauch7 reviewsiTotal number of Google reviews Bethany has written across all businesses on Google Maps, not just this one.
I think I left a review years ago - see below. I double down on everything I wrote then and I have more to add. So, not only is F45 FPR the absolute bomb for everyday functional fitness, it is also amazaballs for Hyrox training. I think I started my Hyrox journey about a year or so ago. I had no idea what it was or what type of training it entailed. Enter Coach Shanae - Wonder Woman come to Raleigh. With her help (and that of all the other FANTASTIC coaches), I have completed 2 open solo Hyrox races. The most recent this past weekend in Boston. Where I PR'd by 7 minutes and came in 5th overall in my age group. I can tell you that I wouldn't have been able to do this on my own. The training for Hyrox is extremely complicated and not for the weary. F45 FPR and Shanae have created a program that makes it do-able for all levels. Thank you to all y'all! You da best!
Can I give more than 5 stars? I can't believe I haven't reviewed F45 yet. Well, as my husband would say - don't get me started on F45 Training in Five Points Raleigh because I'll never shut up. Phenomenal studio, wonderful owners, and tough, NEVER the same, efficient and effective workouts. I'll stop there. But if you want to see for yourself, try them out for a free week. I hope you will be as hooked as I am :)
Response from the owner · 7 years ago
Bethany, thank you for your stellar review and being an outstanding member of our studio family. We thoroughly enjoy your commitment to your and your family's health, persistence in excelling at your own training and sharing about our new studio to the wider community. We are grateful that you took the time to write such simple, heartfelt words and appreciate the comments and encouragement. We are excited to share F45 Training with anyone who is willing to try us and live a better life!
fiama liaudat8 reviewsiTotal number of Google reviews fiama has written across all businesses on Google Maps, not just this one.
Hyrox clases are a 10! Coach ShanE is energetic, supportive and keep everyone accountable and on track. She also is a great inspiration for all of us! The community definitely is a plus to it.
Response from the owner · a week ago
Thank you for the awesome review Fiama! You have been such an amazing part of our HYROX program and gym community 💙
Ala Kalyan12 reviewsiTotal number of Google reviews Ala has written across all businesses on Google Maps, not just this one.
Love the energy and positive atmosphere! The trainers are knowledgeable, supportive, and always push you to do your best. The workouts are well-structured and make fitness enjoyable. Great team, great environment, and an awesome place to work out!
Response from the owner · a week ago
Thank you for the amazing review Kalyan! We loved having you train with us and we appreciate that you enjoyed the structured workouts and our Certified Personal Trainer coaching staff! 🙌
Sri Lakshmi Padmaja Golla1 reviewiTotal number of Google reviews Sri has written across all businesses on Google Maps, not just this one.
⭐⭐⭐⭐⭐
Amazing experience at F45 Training Five Points Raleigh! The coaches are super friendly, motivating, and always make sure everyone is doing the exercises correctly. Every workout is different, challenging, and fun. The atmosphere is energetic and welcoming. Highly recommend this place to anyone looking to improve their fitness!
Response from the owner · a week ago
Thank you for the amazing review Padmaja! We loved having you and your husband train with us. 💪
Ainsley Hawe4 reviewsiTotal number of Google reviews Ainsley has written across all businesses on Google Maps, not just this one.
Wanted to lose 10lbs and also improve my endurance/conditioning for HYROX DC in Sept. and they did just that! The whole team is helpful, friendly, and walks you through every exercise. As well as corrects your form if needed which I personally appreciate the effort and time from them! Exceptional staff here and all so welcoming :)
Response from the owner · a month ago
Thank you so much for the amazing review Jefferson! We loved having you train with us in our Hyrox Training Program and appreciate your openness to form guidance and feedback on programming!
Catherine Harris6 reviewsiTotal number of Google reviews Catherine has written across all businesses on Google Maps, not just this one.
Great way to get a workout in. Nice people, creative group social activities, and kind and well-trained coaches. I have enjoyed my time at f45 Five Points!!
Response from the owner · 4 months ago
Thank you so much for the awesome review Catherine! You’ve been an amazing member. Appreciate that you love our coach team 💙
