Hair salon · Granite City, IL · reviewed since 2020
iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%88+48Reliability 24%81+19.6Value 14%100+14.1Replies to reviews 7%60+4.2Experts Score= 86Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.86SCORE
AGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#47 of 97 wedding hair stylistsiPosition by Experts Score among all companies we track in this category. · better than 52%
4.9★★★★★398 Google reviews · 24 photos
96%five-star reviews
4.92★last 12 monthsiAverage stars on reviews from the last 12 months only.
2.9%1–2★ in 2 yearsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
48%reviews answered by the owner
$79typical billiMedian bill customers of this company reported in their reviews (needs 3+ priced reviews).
Google reviewers rate the salon 4.9 out of 5 based on 398 reviews, with the owner responding to 48 percent of comments. Customers frequently praise the relaxing atmosphere, friendly staff, and skilled services such as cuts, coloring, and spa treatments. Recurring themes include attentive communication and comfortable environments. However, lower-rated reviews cite inflated pricing, communication errors regarding appointments, and dissatisfaction with specific service outcomes or staff interactions.
Google rating: 4.9 out of 5 from 398 reviews (96% five-star).
Reviews on this page: 398 Google reviews (256 with written comments, 18 with photos).
Owner responses: the business replied to 48% of reviews.
Most recent review: November 2, 2026.
Service: Wedding Hair Stylist serving Granite City, Illinois.
Data from Google, last updated November 3, 2026.
Score profile vs other wedding hair stylists
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: craft & service and value; weakest: replies to reviews.
Faith & Fellows Hair SalonWedding Hair Stylists median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Faith & Fellows Hair Salon: 88/100 on this factor. Category median: 89.A
88
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Faith & Fellows Hair Salon: 81/100 on this factor. Category median: 83.A
81
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Faith & Fellows Hair Salon: 100/100 on this factor. Category median: 99.A
100
ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Faith & Fellows Hair Salon: 100/100 on this factor. Category median: 100.A
100
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Faith & Fellows Hair Salon: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Faith & Fellows Hair Salon: 60/100 on this factor. Category median: 49.B
60
Bar = this company · dark tick = category median.
Star ratings
398 Google reviews we collected
4.9of 5
5 stars38296%
4 stars41%
3 stars10%
2 stars41%
1 star72%
Praise vs complaints
Phrases our text analysis found in 256 written reviews
97%praise
Praise26897%
Complaints93%
Price
What customers reported paying
$79-22% vs typical wedding hair stylists
Middle half of what 112 customers paid ($53–$159) · gold mark = category median.
Topic share
How often each topic comes up in the written reviews
7topics
Staff & attitude10036%
Quality & results8430%
Would recommend4717%
Communication228%
Honesty & trust114%
Price & value73%
Speed & response62%
What customers talk about
We read 256 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“She always does a nice job with my hair and understands I like it easy.”
“Excellent service and the relaxing spa like shampoo room was phenomenal!”
“never go back and ne er take a last minute appointment as somebody messed up and it was not me,”
“I will be back again, and I highly recommend this place for anyone in the area who wants a top-notch haircut and excellent customer service.”
“She took the time to explain what she was doing as she was doing it and even taught me another way to curl it to give it more volume!”
“I had extensions for about four years, so I was honestly pretty nervous about having them removed and cutting my hair into a bob.”
“It’s always clean and welcoming, the staff are all nice and helpful, and the prices seem fair and reasonable based on our area.”
“Way overpriced compared to other salons in the area.”
“My hair and beard were a total mess, but they fixed that right away.”
People customers mention
Nikki15 reviews
Joanna12 reviews
Emma12 reviews
Hannah8 reviews
Katie8 reviews
Miranda4 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Reviews for your job
Customers hired Faith & Fellows Hair Salon for 8 kinds of job. Pick one to see what they paid and said.
CCasey5 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 days ago★★★★★
This salon location is beautiful. Excellent service and the relaxing spa like shampoo room was phenomenal!
--2 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
They did a great job. My hair and beard were a total mess, but they fixed that right away. I’ll definitely be going back.
Paid $60–80Hairstyling
TTammi10 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a month ago★★★★★
She always does a nice job with my hair and understands I like it easy. Very nice and happy to have her at a local business.
Paid $60–80Haircut
JJordan1 reviewiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
The hair wash and head message is the best! Joanna added some low lights while brightening my blonde, giving me a fresh cut, and shaping my eyebrows. I always leave Faith and Fellows feeling better than I did when I walked in.
Paid $200+Body waxingHaircutBalayage
LLaDonna5 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a month ago★★★★★
Another perfect haircut from Aveda’s mom (Emma)! As always, feeling refreshed and ready to go!!
Paid $60–80HaircutHairstyling
JJuanita2 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a month ago★★★★★
Staff was very nice. Stylist took the time to listen my requests. Place is very nice layout, spacious.
This place is amazing . The service makes you feel like home with family . All the girls are so happy and love their job makes it a great way to spend your afternoon . And of course Amanda does an amazing job on gray hair with her perms . Thanks Amanda I get so many compliments on how my hair looks even on a windy day at a soccer game .
Services: Perms
Response from the owner · Edited 8 months ago
We love seeing you, Lois!! Already looking forward to the next time! 💕
A
Aloera Montz7 reviewsiTotal number of Google reviews Aloera has written across all businesses on Google Maps, not just this one.
Callie did an absolute beautiful job on my hair! I have long hair and a lot of it and I love the way it turned out! She took the time to explain what she was doing as she was doing it and even taught me another way to curl it to give it more volume! I love this salon. All around is a great atmosphere and really well maintained!!
Services: Haircut
Maintenance: Pristine
Response from the owner · 3 weeks ago
Thank you! We're so glad you enjoyed your experience with Callie and that you love your hair!
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- Converter -2 reviewsiTotal number of Google reviews - has written across all businesses on Google Maps, not just this one.
The hair wash and head message is the best! Joanna added some low lights while brightening my blonde, giving me a fresh cut, and shaping my eyebrows. I always leave Faith and Fellows feeling better than I did when I walked in.
Price: $200+
Services: Body waxing, Haircut, Balayage
Atmosphere: Relaxing, Modern, Cozy
Maintenance: Pristine
Response from the owner · a month ago
We are glad to hear you loved your experience with us! Thank you for sharing!
L
LaDonna Hiles5 reviewsiTotal number of Google reviews LaDonna has written across all businesses on Google Maps, not just this one.
