Analyzing 8,659,3178.7M ReviewsFor 24,72224.7K Experts
Reviewers frequently praise the clinic for its efficient appointment flow, quick immunotherapy services, and thorough, friendly communication from the medical staff. However, several low-star reviews highlight significant difficulties with phone accessibility and a virtual scheduling system that requires redundant data entry. Additionally, some patients reported long wait times, understaffing, and concerns regarding the adequacy of post-diagnosis care instructions.
Data from Google, last updated November 5, 2026.
Score per factor (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and replies to reviews; weakest: reliability.
Bar = this company · dark tick = category median.
321 Google reviews we collected
Phrases our text analysis found in 180 written reviews
How often each topic comes up in the written reviews
We read 180 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“Very professional and friendly services at this place.”
“As a parent you I have tried to be a voice for her several times and the receptionist is just rude.”
“The doctor is thorough, and the shot room works very quickly making your routine immunotherapy a breeze.”
“She was nice and friendly but came in the room with a horrible lingering body oder.”
“I recommend this group to anyone that need help with their allergies.”
“She listens and explains and is very considerate of your health and wellbeing.”
“This office is fast and efficient for meeting medical needs.”
“Visit takes a fair amount of time.”
“She genuinely cares about her patients.”
praise complaint · found by our text analysis, Google review wording unchanged.
This office is fast and efficient for meeting medical needs. The doctor is thorough, and the shot room works very quickly making your routine immunotherapy a breeze. Everyone is nice and friendly, I enjoy my visits
Dr.Ragsdale really deserves 6 stars ! She listens and explains and is very considerate of your health and wellbeing.. And the staff were so amazing and fun, felt like I had friends that I had been knowing a lifetime during my visit! Never had this much fun going to a doctor’s visit! The staff made my day!
Ms. Diane was sooo very informative and kind.That really made me feel a lot better because I didn't know what to expect ..Thank you
The Allergy and Asthma Group seen like family member to me they are professional, caring and welcoming. The doctors care about you and your care. You are able to participate in your care plan. I recommend this group to anyone that need help with their allergies.
Everyone at Family Allergy and Asthma are very friendly. Dr. Venusa Phomakay and staff, all do their best to makes sure all issues are addressed and resolved.
They were very nice and helpful didn't wait long I would recommend them to others family and friends Thank y'all
4.9 ★★★★★ 321 reviews on Google · rating breakdown
Reviews from Google, shown as published (original wording, unedited).
Great job!!!
As a practice we always aim to provide the best care possible to patients. We love to hear about folks that have had a positive experience. Thank you for your review! - The Patient Experience Team
Excellent service thank you all .
We're glad you had a positive experience in our office. - The Patient Experience Team
This office is fast and efficient for meeting medical needs. The doctor is thorough, and the shot room works very quickly making your routine immunotherapy a breeze. Everyone is nice and friendly, I enjoy my visits
We’re so glad you had a great experience! - The Patient Experience Team
Visit was great and staff was wonderful
We value your feedback and want to thank you for taking the time to share it. - The Patient Experience Team
My visit was great. I was in and out very quickly
We’re so glad you had a great experience! - The Patient Experience Team
Prompt, courteous, effective practitioners.
We strive to deliver the highest quality of patient care and love to hear about your positive experience. Thanks for sharing your feedback with us. - The Patient Experience Team
Great!
Thank you for the 5-star review!
Dr.Ragsdale really deserves 6 stars ! She listens and explains and is very considerate of your health and wellbeing.. And the staff were so amazing and fun, felt like I had friends that I had been knowing a lifetime during my visit! Never had this much fun going to a doctor’s visit! The staff made my day!
Thanks for leaving us a great review, we appreciate it! - The Patient Experience Team
A very well run office.
We appreciate every review that is left -- thank you for taking the time! - The Patient Experience Team
Great doctor. Visit takes a fair amount of time.
As a practice we always aim to provide the best care possible to patients. We love to hear about folks that have had a positive experience. Thank you for your review! - The Patient Experience Team
Analyzing 8,659,3178.7M ReviewsFor 24,72224.7K Experts
