Analyzing 8,659,3178.7M ReviewsFor 24,72224.7K Experts

Family Allergy & Asthma - Memphis, TN logo

Family Allergy & Asthma - Memphis, TN

Allergist · Memphis, TN · reviewed since 2019

How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 64%89+56.5Reliability 28%86+24.3Replies to reviews 8%100+8.2Experts Score= 89Not enough data for value; its weight is shared by the others.Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.89SCORE
AGradeLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#9 of 33 allergy testing clinicsPosition by Experts Score among all companies we track in this category. · better than 75%
4.9 ★★★★★ 321 Google reviews · 12 photos
94%five-star reviews
4.99★last 12 monthsAverage stars on reviews from the last 12 months only.
1.8%1–2★ in 2 yearsShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
91%reviews answered by the owner
Nov 2026latest review
📞 Call (901) 757-6100Request a call backWebsite ↗

Family Allergy & Asthma - Memphis, TN at a glance

Reviewers frequently praise the clinic for its efficient appointment flow, quick immunotherapy services, and thorough, friendly communication from the medical staff. However, several low-star reviews highlight significant difficulties with phone accessibility and a virtual scheduling system that requires redundant data entry. Additionally, some patients reported long wait times, understaffing, and concerns regarding the adequacy of post-diagnosis care instructions.

  • Google rating: 4.9 out of 5 from 321 reviews (94% five-star).
  • Reviews on this page: 321 Google reviews (180 with written comments, 4 with photos).
  • Owner responses: the business replied to 91% of reviews.
  • Most recent review: November 5, 2026.
  • Service: Allergy Testing Clinic serving Memphis, Tennessee.

Data from Google, last updated November 5, 2026.

Score profile vs other allergy testing clinics

Score per factor (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and replies to reviews; weakest: reliability.

Satisfaction89Reliability86Craft & service–Value–Momentum100Replies to reviews100Satisfaction: 89 (median 88)Reliability: 86 (median 83)Momentum: 100 (median 100)Replies to reviews: 100 (median 40)
This companyAllergy Testing Clinics median0 = centre, 100 = best
SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Family Allergy & Asthma - Memphis, TN: 89/100 on this factor. Category median: 88.A
89
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Family Allergy & Asthma - Memphis, TN: 86/100 on this factor. Category median: 83.A
86
Craft & serviceCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Not enough reviews for this factor yet. Category median: 100.–
–
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Not enough reviews for this factor yet.–
–
MomentumMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Family Allergy & Asthma - Memphis, TN: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Family Allergy & Asthma - Memphis, TN: 100/100 on this factor. Category median: 40.A
100

Bar = this company · dark tick = category median.

Star ratings

321 Google reviews we collected

  • 5 stars30294%
  • 4 stars82%
  • 3 stars31%
  • 2 stars10%
  • 1 star72%

Praise vs complaints

Phrases our text analysis found in 180 written reviews

  • Praise19196%
  • Complaints84%

Topic share

How often each topic comes up in the written reviews

  • Staff & attitude10151%
  • Quality & results3518%
  • Would recommend2010%
  • Communication1910%
  • Speed & response189%
  • Price & value32%
  • Honesty & trust32%

What customers talk about

We read 180 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.

  • “Very professional and friendly services at this place.”
    “As a parent you I have tried to be a voice for her several times and the receptionist is just rude.”
  • “The doctor is thorough, and the shot room works very quickly making your routine immunotherapy a breeze.”
    “She was nice and friendly but came in the room with a horrible lingering body oder.”
  • “I recommend this group to anyone that need help with their allergies.”
  • “She listens and explains and is very considerate of your health and wellbeing.”
  • “This office is fast and efficient for meeting medical needs.”
  • “Visit takes a fair amount of time.”
  • “She genuinely cares about her patients.”

People customers mention

  • Lieberman 25 reviews
  • Ragsdale 18 reviews
  • Phomakay 8 reviews
  • Ingrid 5 reviews
  • Diane 4 reviews
  • Amy 4 reviews

praise complaint · found by our text analysis, Google review wording unchanged.

Recent reviews

JasonLocal Guide · 30 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a week ago★★★★★

This office is fast and efficient for meeting medical needs. The doctor is thorough, and the shot room works very quickly making your routine immunotherapy a breeze. Everyone is nice and friendly, I enjoy my visits

Nicole9 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 weeks ago★★★★★

Dr.Ragsdale really deserves 6 stars ! She listens and explains and is very considerate of your health and wellbeing.. And the staff were so amazing and fun, felt like I had friends that I had been knowing a lifetime during my visit! Never had this much fun going to a doctor’s visit! The staff made my day!

MaryLocal Guide · 9 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

Ms. Diane was sooo very informative and kind.That really made me feel a lot better because I didn't know what to expect ..Thank you

Reda1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

The Allergy and Asthma Group seen like family member to me they are professional, caring and welcoming. The doctors care about you and your care. You are able to participate in your care plan. I recommend this group to anyone that need help with their allergies.

Treva3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 months ago★★★★★

Everyone at Family Allergy and Asthma are very friendly. Dr. Venusa Phomakay and staff, all do their best to makes sure all issues are addressed and resolved.

Brenda4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

They were very nice and helpful didn't wait long I would recommend them to others family and friends Thank y'all

Compare with

Photos

Customer reviews

4.9 ★★★★★ 321 reviews on Google · rating breakdown

Reviews from Google, shown as published (original wording, unedited).

Team members customers mention
Filter by topic — each topic is highlighted in the reviews in the same color
Michael Spratt
Review from Google · view on Google
★★★★★

Great job!!!

Response from the owner · 10 hours ago

As a practice we always aim to provide the best care possible to patients. We love to hear about folks that have had a positive experience. Thank you for your review! - The Patient Experience Team

Carla Ward4 reviewsTotal number of Google reviews Carla has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Excellent service thank you all .

Response from the owner · a week ago

We're glad you had a positive experience in our office. - The Patient Experience Team

Jason WebsterLocal Guide · 30 reviewsTotal number of Google reviews Jason has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

This office is fast and efficient for meeting medical needs. The doctor is thorough, and the shot room works very quickly making your routine immunotherapy a breeze. Everyone is nice and friendly, I enjoy my visits

Response from the owner · a week ago

We’re so glad you had a great experience! - The Patient Experience Team

Ann Harden4 reviewsTotal number of Google reviews Ann has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Visit was great and staff was wonderful

Response from the owner · a year ago

We value your feedback and want to thank you for taking the time to share it. - The Patient Experience Team

Alice Henderson2 reviewsTotal number of Google reviews Alice has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

My visit was great. I was in and out very quickly

Response from the owner · 3 months ago

We’re so glad you had a great experience! - The Patient Experience Team

Jimmy LewisLocal Guide · 22 reviewsTotal number of Google reviews Jimmy has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Prompt, courteous, effective practitioners.

Response from the owner · a year ago

We strive to deliver the highest quality of patient care and love to hear about your positive experience. Thanks for sharing your feedback with us. - The Patient Experience Team

Letitia Campbell8 reviewsTotal number of Google reviews Letitia has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Great!

Response from the owner · 5 years ago

Thank you for the 5-star review!

Nicole Sharp9 reviewsTotal number of Google reviews Nicole has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Dr.Ragsdale really deserves 6 stars ! She listens and explains and is very considerate of your health and wellbeing.. And the staff were so amazing and fun, felt like I had friends that I had been knowing a lifetime during my visit! Never had this much fun going to a doctor’s visit! The staff made my day!

Response from the owner · 4 weeks ago

Thanks for leaving us a great review, we appreciate it! - The Patient Experience Team

Jeffrey Flemons7 reviewsTotal number of Google reviews Jeffrey has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

A very well run office.

Response from the owner · 4 weeks ago

We appreciate every review that is left -- thank you for taking the time! - The Patient Experience Team

Terry Roberts12 reviewsTotal number of Google reviews Terry has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Great doctor. Visit takes a fair amount of time.

Response from the owner · a month ago

As a practice we always aim to provide the best care possible to patients. We love to hear about folks that have had a positive experience. Thank you for your review! - The Patient Experience Team

Family Allergy & Asthma - Memphis, TN on Google Maps →

Business details