Analyzing 5,760,1035.8M ReviewsFor 15,83615.8K Experts
Reviewers praise the clinic's friendly front desk staff, thorough intake assessments, and providers who offer clear explanations for services like TMS and medication management. Patients frequently highlight feeling comfortable and heard during sessions, with some noting financial flexibility for those without insurance. However, recurring criticisms involve billing disputes, difficulty reaching the billing department, and challenges with prescription refills or appointment cancellations.
Data from Google, last updated October 27, 2026.
Percentile per factor (100 = best)Percentile vs other companies in the category: 70 means better than 70% of them.. Strongest: momentum and accountability; weakest: reliability.
Bar = this company · dark tick = category median.
301 Google reviews we collected
Phrases our text analysis found in 207 written reviews
How often each topic comes up in the written reviews
We read 207 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“The front office lady is so sweet and professional!”
“They talked to her in an unprofessional, disrespectful way in her time of need.”
“My therapist does a great job listening and hearing me, which I find very valuable in today's culture where it seems normal for everyone to talk over…”
“Edit Trina has got to be the worst receptionist in the history of the business.”
“She was highly recommended by family Care Center staff and she continues to earn my respect and trust with every single visit.”
“You will likely leave a voicemail, they will not return your call.”
“I have genuinely appreciated all they have done for me.”
“Failed record requests, false records, lying on records, you name it, they do it.”
“They have world class staff who actually know how to communicate respectfully with one another and their patients.”
“We got an appointment pretty quickly, within a couple weeks, for a new patient, and a child at that.”
“I don't even live in CO springs I drive an hour or more when I need to go see them it's well worth it!”
“The billing department will charge your card for your past due amount without letting you know and only refund some of it even if it’s affecting your…”
praise complaint · found by our text analysis, Google review wording unchanged.
First time I felt heard and comfortable. Scott was great in my time of hardship. Thank you.
I got the help I needed... Thank you Samantha for connection to contact Dr. Payton Hurt...👍
Everyone, from the moment I entered the office through seeing my provider was the best! The front office lady is so sweet and professional! I am excited about starting TMS. My provider explained the process throughly. I even received a tour of the treatment area. Can't say enough wonderful things about The Family…
I came into TMS with some of the worst anxiety I have ever dealt with. Every single staff member has been incredibly kind, understanding and nonjudgmental. Everyone i’ve come across has made me feel extremely comfortable. Diego Gonzales is an amazing tech who’s very easy to converse with!!
I was a previous patient until my insurance changed and I'm back with FCC now and I couldn't be happier. Several years ago it took me around 9 therapists until I finally found the person I could connect with and get real work done. Scott is one of the best people I have met and have had the pleasure of working with.…
Erin is amazing! She is so good with determining the right meds for me and thinking outside the box.
4.6 ★★★★★ 300 reviews on Google · rating breakdown
Reviews from Google, shown as published (original wording, unedited).
Very thorough at intake assessment
Hi, Chris. Thank you so much for leaving us a stellar review!
Excellent first experience. Very informative with clear explanations.
Hi, Kareem. We are thrilled with your positive review!
Therapist is not great. Everyone else associated with this business wont help you especially if youre a veteran on a VA referal. Check your records if you go here.they will absolutely lie in them. Was established for 5 months for therapy, went in one day, they say the referal is NO longer good. I call the VA they say its good. Between the front desk and the therapist, no one can tell me why. I get promised contact by the officer manager or clinic director. Nothing in a week. Someone said there was an error in their authorization department but yet again, they refuse to tell me what or how, or return an email, message me back on their own portal or email! Apparently when things get hard there they give up on you. Don't go here, save the headache. Update! DORA and BHA filed, and investigations from both! Failed record requests, false records, lying on records, you name it, they do it.
Thank you for reaching out, and please know that we take all concerns seriously. In order to protect patient privacy, we kindly request that all patients contact us directly with any issues. Please reach out to us at (719) 297-7646.
First time I felt heard and comfortable. Scott was great in my time of hardship. Thank you.
Hi, Latee. Thanks for taking the time to share your positive experience. We truly appreciate it!
I got the help I needed... Thank you Samantha for connection to contact Dr. Payton Hurt...👍
Hi, Aldo. We appreciate the kind words!
Fantastic receptionists. Always friendly. Great care and Sam is awesome!
Hi, H.. Your feedback is highly appreciated. Thank you for the review!
Everyone, from the moment I entered the office through seeing my provider was the best! The front office lady is so sweet and professional! I am excited about starting TMS. My provider explained the process throughly. I even received a tour of the treatment area. Can't say enough wonderful things about The Family Care Center. I'm happy my PCP referred me there...
Hi, Cheryl. Thank you so much for leaving us a stellar review!
The billing department will charge your card for your past due amount without letting you know and only refund some of it even if it’s affecting your ability to pay for more important things like food, utilities and car insurance. The billing department is also extremely hard to get ahold of. After 5 minutes on hold it forces you to leave a message and they don’t call you back same day. Your psychiatrist will change often because they can’t keep people there. I’ve been going since 2023 and I’ve had to change mine 4 times because of people leaving. I would say I’m on my 5th, but after they took out money without calling me to warn me or try to resolve it, I’m no longer going to use Family Care Center. I enjoyed going there, but it’s extremely unethical to be able to just take money like that. I’m a single mom who is already struggling with paying bills so this really hit me hard and the fact they are only refunding less than half of what they took because they “sent statements” is ridiculous. I didn’t even know I had a balance due since they were charging my card every visit for the copay and I didn’t see any statements they supposedly sent.
Thank you for reaching out, and please know that we take all concerns seriously. In order to protect patient privacy, we kindly request that all patients contact us directly with any issues. Please reach out to us at (719) 297-7646.
Very helpful and sensitive advice from Joel during my grief counseling.
Hi, Ellen. We are thrilled with your positive review!
I came into TMS with some of the worst anxiety I have ever dealt with. Every single staff member has been incredibly kind, understanding and nonjudgmental. Everyone i’ve come across has made me feel extremely comfortable. Diego Gonzales is an amazing tech who’s very easy to converse with!!
Hi, Kayla. Thanks for taking the time to share your positive experience. We truly appreciate it!
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Analyzing 5,760,1035.8M ReviewsFor 15,83615.8K Experts
