Family Care Center Therapy & Psychiatry - South Colorado Springs
Mental health clinic · Colorado Springs, CO · reviewed since 2017
iHow the Experts Score is calculatedEach factor is scored 0–100 against the other companies in this category (Satisfaction and Reliability also count absolute quality: 65% absolute, 35% relative), then weighted:Satisfaction 50%50+25Reliability 21%28+6Momentum 11%2+0.2Track record 10%98+9.8Accountability 7%86+6.1Experts Score= 47Not enough data for craft & service, value; its weight is shared by the others.Grade C: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.47SCORE
CGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#23 of 25 psychiatristsiPosition by Experts Score among all companies we track in this category. · better than 8%
4.6★★★★★1,443 Google reviews · 23 photos
87%five-star reviews
4.46★last 12 monthsiAverage stars on reviews from the last 12 months only.
9.4%1–2★ in 2 yearsiShare of reviews from the last 24 months that gave 1 or 2 stars.
Family Care Center Therapy & Psychiatry - South Colorado Springs at a glance
Google reviewers rate this clinic 4.6 out of 5 based on 1,443 reviews, with the owner responding to 99% of feedback. Patients frequently praise the staff's professionalism, punctuality, and compassionate communication during therapy, medication management, and TMS sessions. However, low-star reviews consistently cite significant billing errors and unexpected charges, alongside isolated complaints regarding misdiagnosis and unprofessional conduct.
Google rating: 4.6 out of 5 from 1,443 reviews (87% five-star).
Reviews on this page: 1,444 Google reviews (919 with written comments, 8 with photos).
Owner responses: the business replied to 99% of reviews.
Most recent review: October 23, 2026.
Service: Psychiatrist serving Colorado Springs, Colorado.
Data from Google, last updated October 27, 2026.
Score profile vs other psychiatrists
Percentile per factor (100 = best)iPercentile vs other companies in the category: 70 means better than 70% of them.. Strongest: track record and accountability; weakest: momentum.
This companyPsychiatrists median0 = centre, 100 = best
SatisfactioniSatisfaction · 35% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; 65% absolute (3.5★ = 0, 5★ = 100), 35% vs the category.Family Care Center Therapy & Psychiatry - South Colorado Springs is better than 50% of psychiatrists. Category median: 76.C
50
ReliabilityiReliability · 15% of the scoreHow rarely jobs go badly: share of 1–2★ reviews in the last 24 months (fewer = better); 65% absolute (0% = 100, 15%+ = 0), 35% vs the category.Family Care Center Therapy & Psychiatry - South Colorado Springs is better than 28% of psychiatrists. Category median: 73.D
28
Craft & serviceiCraft & service · 20% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review with highlights; 65% absolute (0% = 100, 10%+ = 0), 35% vs the category.Not enough reviews for this factor yet.–
–
ValueiValue · 10% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights.Not enough reviews for this factor yet.–
–
MomentumiMomentum · 8% of the scoreLast 12 months vs lifetime average — improving or slipping.Family Care Center Therapy & Psychiatry - South Colorado Springs is better than 2% of psychiatrists. Category median: 46.F
2
Track recordiTrack record · 7% of the scoreReview volume and years with reviews.Family Care Center Therapy & Psychiatry - South Colorado Springs is better than 98% of psychiatrists. Category median: 50.A
98
AccountabilityiAccountability · 5% of the scoreOwner replies to 1–3★ reviews.Family Care Center Therapy & Psychiatry - South Colorado Springs is better than 86% of psychiatrists. Category median: 46.A
86
Bar = this company · dark tick = category median.
Star ratings
1,444 Google reviews we collected
4.6of 5
5 stars1,25387%
4 stars665%
3 stars151%
2 stars191%
1 star916%
Praise vs complaints
Phrases our text analysis found in 919 written reviews
91%praise
Praise90391%
Complaints929%
Topic share
How often each topic comes up in the written reviews
7topics
Staff & attitude45946%
Would recommend14114%
Quality & results12713%
Speed & response848%
Communication828%
Honesty & trust717%
Price & value313%
What customers talk about
We read 919 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“He is very knowledgeable and really listens and really cares.”
“$1000 from my account missing that i bet is going toward hiring of more unprofessional employees”
“I’m so grateful for this team and would highly recommend them to anyone looking for exceptional care!”
“I strongly recommend that anyone dealing with this office carefully review their billing, payment authorizations, and bank statements.”
“I appreciate all of the help that you are providing me and keep up the fantastic service you provide.”
“This is the worst institution I have ever experienced.”
“He is always on time, willing to listen to me and what I am wanting to talk to about.”
“…nt and the self-pay rate is staggering, and the lack of transparency, delayed billing, poor communication, and unexpected charge have left us with a v…”
“She explores all options and explains them clearly.”
“Which is pointless because they literally never answer.”
“❤️ Everyone is so welcoming, compassionate, supportive, and genuinely cares about the people they serve.”
“Go somewhere where they actually know what they are doing and don’t do the specialty care services unless you have a couple thousand dollars just lying around.”
“I have seen my fair share of Mental Health Providers in my teen and adult years (and even worked with some) and he is by far the best.”
“If you want continuous billing and account errors and the possibility of getting over charged by over $1000.”
People customers mention
Weber15 reviews
Karen14 reviews
Marlin13 reviews
Avallone9 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Recent reviews
Stephen4 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 days ago★★★★★
I have been a patient here for over three years! There has been conciderable turn over in personel and yet every visit I am met with a friendly professional manner! I am a retired veteran with MDD and PTSD. I have a Medication Manager Diana Heinz(Awesome, very knowledgable), a Psychologist (Dr. Kilmer( very helpful,…
Deon1 reviewiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 days ago★★★★★
Madeline in Ft Collins is saving my life right now. She is an amazing therapist. She has given me the ability to see much more out of life. Thank you.
Michelle2 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 4 days ago★★★★★
I’m Michelles husband and the appointment was for me I don’t have a google account. Dr. Marlin is the best psych doctor I have ever worked with. He is very knowledgeable and really listens and really cares. He is also very funny which helps with my irritable moods.
DavidLocal Guide · 23 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 days ago★★★★★
I was very impressed with their professionalism, and actually taking the time to evaluate and get to know me first.
JanetLocal Guide · 26 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 5 days ago★★★★★
Mr Eli Varney has and is very insightful. He offers action options to work on life betterment plans. I pray for all in FCC workforce.
Jaquan2 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a week ago★★★★★
The team at Family Care Center is absolutely incredible! ❤️ Everyone is so welcoming, compassionate, supportive, and genuinely cares about the people they serve. You can tell they truly love what they do, and it makes such a difference. I’m so grateful for this team and would highly recommend them to anyone looking for exceptional care!
I have been a patient here for over three years! There has been conciderable turn over in personel and yet every visit I am met with a friendly professional manner! I am a retired veteran with MDD and PTSD. I have a Medication Manager Diana Heinz(Awesome, very knowledgable), a Psychologist (Dr. Kilmer( very helpful, wouldn’t be the same with out her ) and TMS, Transcranial Magnetic Stimulation. This procedure totally transformed me!!! Although a lengthy process i could tell the difference pretty early and by the end I feel the way i did thirty years ago! Not a cure but with Med and Psych help it’s awesome!
Response from the owner · Edited 2 days ago
Hi, Stephen. We appreciate the kind words!
Deon Wilson1 reviewiTotal number of Google reviews Deon has written across all businesses on Google Maps, not just this one.
I’m Michelles husband and the appointment was for me I don’t have a google account. Dr. Marlin is the best psych doctor I have ever worked with. He is very knowledgeable and really listens and really cares. He is also very funny which helps with my irritable moods.
Response from the owner · Edited 4 days ago
Hi, Michelle. Thank you so much for leaving us a stellar review!
David NurnbergLocal Guide · 23 reviewsiTotal number of Google reviews David has written across all businesses on Google Maps, not just this one.
The team at Family Care Center is absolutely incredible! ❤️ Everyone is so welcoming, compassionate, supportive, and genuinely cares about the people they serve. You can tell they truly love what they do, and it makes such a difference. I’m so grateful for this team and would highly recommend them to anyone looking for exceptional care!
Response from the owner · a week ago
Hi, Jaquan. We appreciate the kind words!
Barbara MacIndoe6 reviewsiTotal number of Google reviews Barbara has written across all businesses on Google Maps, not just this one.
I have been a patient of Dr. Avallone for about four years and see him by telehealth appointments. He is always on time, willing to listen to me and what I am wanting to talk to about. We have tried some different augmentation strategies with anti-depression medications which has helped me some. I am thankful he is my mental health physician and listens to what is happening to me.
Response from the owner · Edited a week ago
Hi, Barbara. Your feedback is highly appreciated. Thank you for the review!
patricia salazar1 reviewiTotal number of Google reviews patricia has written across all businesses on Google Maps, not just this one.
It's difficult to express how transformative my experience has been with Family Care Center. After 15 years in mental health treatment, this is the most compassionate, most expert team of professionals anybody could hope for. Between medication management with my provider Dr. Haverty, my TMS technican Hannah last year, and my therapist Micah; the standard of care for every employee of this organization is unreal. Everybody's journey towards mental wellness is different and personalized, nobody and no organization understands that better than Family Care Center. For anybody wondering if it gets better, it does, and it should start here.
Response from the owner · a week ago
Hi, Grant. We are thrilled with your positive review!
Sign ThisLocal Guide · 15 reviewsiTotal number of Google reviews Sign has written across all businesses on Google Maps, not just this one.
