Analyzing 6,529,9706.5M ReviewsFor 18,09818.1K Experts

Experts Reviews · Company report
Family Fence - Long Island Fence Company logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%88+48Reliability 24%82+19.9Value 14%100+14.1Replies to reviews 7%97+6.9Craft & service penalty85−1.5Experts Score= 87Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.87SCORE

Family Fence - Long Island Fence Company

East Rockaway, NY · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #9Position by Experts Score among all companies we track in this category. of 13 railing contractors · 4.9★ from 379 Google reviews

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Percentile vs other railing contractors (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: reliability.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Family Fence - Long Island Fence Company is better than 88% of railing contractors.A
88
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Family Fence - Long Island Fence Company is better than 82% of railing contractors.A
82
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Family Fence - Long Island Fence Company is better than 85% of railing contractors.A
85
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Family Fence - Long Island Fence Company is better than 100% of railing contractors.A
100
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Family Fence - Long Island Fence Company is better than 100% of railing contractors.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Family Fence - Long Island Fence Company is better than 97% of railing contractors.A
97

Reviews for your job

Customers hired Family Fence - Long Island Fence Company for 8 kinds of job.

Family Fence - Long Island Fence Company for general repairs & maintenance

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.5
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).5.00
Usually paidThe price range customers picked most often for this job.—
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 91/100.How Job match is calculatedBuilt only from reviews Google tagged “General repairs & maintenance”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#1 / 1
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.100%

All 5 Google reviews tagged “General repairs & maintenance”

Mary3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

We recently hired Family Fence to box around a neighbor's tree on the property line that was growing into and damaging our fence. It was a pleasure working with them from start to finish - from getting a quote, to scheduling, and then getting the work done. They were professional and courteous, responsive, and the…

Reasonable priceGeneral repairs & maintenanceVinyl fence installation
SeanLocal Guide · 12 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

Process from start to finish was excellent. In the sales cycle, I felt that they were more concerned about doing things the right way, then trying to take shortcuts for the purposes of giving me the lowest price. For installation,the crew was great. Had a small issue with my old hinges not self closing after…

Aluminum fence installationPool fence installationGeneral repairs & maintenance
ReneeLocal Guide · 14 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★★★★★

We have been using Family Fence for more than 10 years. They have installed/replaced several fences (chainlink, cedar, gates etc..) for us as our yard continues to evolve. Their materials are top quality and their installation staff are meticulous.

Reasonable pricePool fence installationGeneral repairs & maintenanceChain link fence installation
Steven4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 9 months ago★★★★★

Frank and Jason were very easy to work with. They made everything very simple and quick. Our fence blew down with some nasty weather and they repaired it. They even put some extra screws in some other places along the fence that were a little weak. Will definitely use them in the future.

General repairs & maintenanceWood fence installationFence installation
terry8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Had several wooden sections and a gate replaced! Crew came when expected, were very neat, efficient and friendly. Reasonably priced and will always recommend them

Reasonable priceGeneral repairs & maintenance

Price

Not enough reviews with a price yet.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 51%Reasonable 44%Overpriced 0%Not sure 5%

Jobs customers hired them for

JobReviewsCategory typical
Vinyl fence installation37—
Custom fabrication15—
Aluminum fence installation15—
Fence installation12—
Pool fence installation6—
Privacy fence installation6—
General repairs & maintenance5—
Chain link fence installation3—

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