Analyzing 7,273,9057.3M ReviewsFor 20,60220.6K Experts

Experts Reviews · Company report
Family Pest Control logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%93+50.7Reliability 24%91+22.1Value 14%100+14.1Replies to reviews 7%100+7.1Craft & service penalty95−0.5Experts Score= 94Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.94SCORE

Family Pest Control

San Antonio, TX · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #75Position by Experts Score among all companies we track in this category. of 186 wildlife removal services · 4.9★ from 941 Google reviews

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Report card

Percentile vs other wildlife removal services (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: reliability.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Family Pest Control is better than 93% of wildlife removal services.A
93
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Family Pest Control is better than 91% of wildlife removal services.A
91
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Family Pest Control is better than 95% of wildlife removal services.A
95
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Family Pest Control is better than 100% of wildlife removal services.A
100
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Family Pest Control is better than 100% of wildlife removal services.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Family Pest Control is better than 100% of wildlife removal services.A
100

Reviews for your job

Customers hired Family Pest Control for 8 kinds of job.

Family Pest Control for ant extermination

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.90
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).4.89
Usually paidThe price range customers picked most often for this job.$200+
Category typicalWhat the middle half of customers paid for this job across all companies in the category.$76–$246
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 82/100.How Job match is calculatedBuilt only from reviews Google tagged “Ant extermination”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#67 / 117
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.95%

All 90 Google reviews tagged “Ant extermination” · showing 20

Concetta3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 weeks ago★★★★★

Charelle always does a most thorough job on pest treatments. Have no doubt that she do an excellent job.

Paid $100–120Reasonable priceCockroach exterminationAnt extermination
Betsy10 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 weeks ago★★★★★

Family Pest Control, (Charelle), came yesterday and they were very thorough with addressing my concerns regarding my ant infestation. They put several gel houses in the areas of the most concern and went into each room squirting the infestiside along the baseboards. Also applied infestiside around the outside of the…

Reasonable priceAnt extermination
CesarLocal Guide · 6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a month ago★★★★★

Teri was great. He was very friendly on time explained what he was gonna do, very courteous when he was inside the house and outside the house. Good tech.

Paid $180–200Reasonable priceCockroach exterminationAnt extermination
Sam5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a month ago★★★★★

Family Pest Control did a great job, were on time, friendly and Courteous. I would highly recommend them.

Paid $120–140Great priceAnt exterminationCockroach exterminationSpider extermination
Sylvia2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

I have had Family Pest Control provide pest control for a number of years. They have always done an excellent job. Their techs have always been prompt, professional, courteous, and helpful. Johnathan did an excellent job today. I couldn't be happier with today's service.

Paid $100–120Great priceSpider exterminationCockroach exterminationBug & insect extermination
Scott1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

Chance did a great job

Paid $200+Reasonable priceHome inspectionGeneral pest inspectionAnt extermination
Luke4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

Jonathan was really knowledgeable and was very good at explaining the process.

Paid $200+Reasonable priceHome inspectionBug & insect exterminationAnt extermination
James6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

Very prompt and handled the fire ants. Price was very reasonable. She was very professional and answered all my questions.

Ant extermination
A.C.5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 months ago★★★★★

The entire service was done promptly and professionally! Vince was very professional and knowledgeable. The experience was smooth from beginning to end. Thank you for the great service y’all provide. Will continue to recommend your company to all my family and friends.

Paid $100–120Great priceHome inspectionSpider exterminationGeneral pest inspection
MarkLocal Guide · 18 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

True was great….considerate, knowledgeable and professional…I was impressed!

Paid $200+Reasonable priceAnt extermination
Lisa11 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

Excellent answering questions. Friendly. Thank you!

Paid $180–200Reasonable priceHornet & wasp exterminationGeneral pest inspectionAnt extermination
Wes3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★

Hands down the best pest control company I’ve ever used. Charelle has serviced our house the last three visits and is extremely thorough, helpful, and as friendly as can be. Can’t recommend enough.

Paid $200+Great priceGeneral pest inspectionBug & insect exterminationAnt extermination
BrianLocal Guide · 27 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★

They do great work. Great customer service and gets the job done. They are who I call when I need service.

Great priceAnt extermination
D5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★

Charelle was knowledgeable , courteous, intelligent, and professional

Great priceBug & insect exterminationAnt extermination
Caite7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★

Trei was very kind and knowledgeable. He asked permission to go into each area of my home, making sure we were ready. He gave clear instructions on how to take care of my home after he sprayed.

Great priceGeneral pest inspectionAnt extermination
Joey5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★

I've been dealing with family pest control for over 10 years for my house and my rental properties also the house of my parents and my sisters house,they never failed to do the job at hand ,whatever that may, be eliminating bugs ants, wasps, mosquitoes making your home easier to enjoy I could spray myself with…

Paid $180–200Reasonable priceMosquito exterminationBug & insect exterminationBed bug extermination
hyun7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★

The service and experience were great, as usual. Trei was super courteous and professional, and he took care of everything I asked for with care.

Spider exterminationGeneral pest inspectionAnt extermination
Kimberly12 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★

Friendly and thorough service tech will definitely want him again.

Paid $180–200Reasonable priceBug & insect exterminationAnt extermination
JohnLocal Guide · 12 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★

Charelle was very professional and nice. She explained what she was going to do before she proceeded to start the service. She also explained the different ways that I can submit my payment. She did a great job overall. I just wish that there wasn't an extra charge from Family Pest Control for paying with a credit card.

Paid $60–80Reasonable priceBug & insect exterminationAnt extermination
ElizabethLocal Guide · 9 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 4 months ago★★★★★

We love Family Pest Control!!! Charelle did an awesome job as always. We've gone to the Platinum Plan and it's worth it due to this season's fleas, ugh!!! Fire ants as well. I highly recommend Family Pest Control for all services!!! Thanks Charelle!!!

Paid $140–160Great priceGeneral pest inspectionSpider extermination+ Responsiveness+ Quality+ Value

Show more ant extermination reviews (70 more) →

Price

$121+14% vs typical wildlife removal services

Bar = middle half of what customers paid · gold mark = category median.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 30%Reasonable 63%Overpriced 2%Not sure 4%

Jobs customers hired them for

JobReviewsCategory typical
Bug & insect extermination157$73–$136
General pest inspection141$63–$124
Ant extermination89$76–$246
Cockroach extermination78$83–$214
Home inspection76$66–$159
Spider extermination60$56–$131
Hornet & wasp extermination55$81–$246
Rodent extermination38$73–$323

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