Experts Reviews · Company report
Family Pest Control logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%93+50.7Reliability 24%91+22.1Value 14%100+14.1Replies to reviews 7%100+7.1Craft & service penalty95−0.5Experts Score= 94Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.94SCORE

Family Pest Control

San Antonio, TX · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #75Position by Experts Score among all companies we track in this category. of 186 wildlife removal services · 4.9★ from 941 Google reviews

Report card

Percentile vs other wildlife removal services (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: reliability.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Family Pest Control is better than 93% of wildlife removal services.A
93
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Family Pest Control is better than 91% of wildlife removal services.A
91
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Family Pest Control is better than 95% of wildlife removal services.A
95
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Family Pest Control is better than 100% of wildlife removal services.A
100
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Family Pest Control is better than 100% of wildlife removal services.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Family Pest Control is better than 100% of wildlife removal services.A
100

Reviews for your job

Customers hired Family Pest Control for 8 kinds of job.

Family Pest Control for bug & insect extermination

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.160
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).4.95
Usually paidThe price range customers picked most often for this job.$100–120
Category typicalWhat the middle half of customers paid for this job across all companies in the category.$73–$136
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 90/100.How Job match is calculatedBuilt only from reviews Google tagged “Bug & insect extermination”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#24 / 119
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.97%

All 160 Google reviews tagged “Bug & insect extermination” · showing 40

Paul10 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 days ago★★★★★

Professional and very respectful

Rodent exterminationBug & insect extermination
Isaac15 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a week ago★★★★★

Charelle was super prompt, efficient, very friendly. Thank you for the awesome work!

Great priceBug & insect extermination
Doris9 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 weeks ago★★★★★

It’s always great to see Charelle! She works efficiently, both inside and out. She is also professional and friendly. Thank you, Charelle!

Paid $100–120Reasonable priceBug & insect extermination
Mary12 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 weeks ago★★★★★

Jonathan is one of the best techs we’ve ever had. He’s patient with our questions, is knowledgeable about the chemicals he uses and the service he provides and does a thorough job inspecting and protecting our house.

Paid $120–140Reasonable priceTermite inspectionGeneral pest inspectionBug & insect extermination
Sam5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a month ago★★★★★

Family Pest Control did a great job, were on time, friendly and Courteous. I would highly recommend them.

Paid $120–140Great priceAnt exterminationCockroach exterminationSpider extermination
Michelle2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

She was excellent. She moved boxes that were in the way of baseboards and got to all the areas that needed attention.

Reasonable priceBug & insect extermination
Sylvia2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

I have had Family Pest Control provide pest control for a number of years. They have always done an excellent job. Their techs have always been prompt, professional, courteous, and helpful. Johnathan did an excellent job today. I couldn't be happier with today's service.

Paid $100–120Great priceSpider exterminationCockroach exterminationBug & insect extermination
Jessica1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

Great experience with Trei G

Great priceGeneral pest inspectionBug & insect extermination
Luke4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

Jonathan was really knowledgeable and was very good at explaining the process.

Paid $200+Reasonable priceHome inspectionBug & insect exterminationAnt extermination
Brian5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

Technicians have always arrived on time, and were polite and easy to work with. Highly recommend family pest control

Cockroach exterminationBug & insect extermination
N.Local Guide · 19 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

On time, friendly, pleasant, efficient and professional

Paid $100–120Reasonable priceBug & insect extermination
michael5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

Addressed our bug problems.

Paid $120–140Reasonable priceHornet & wasp exterminationBug & insect extermination
Daniel2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

The technician was very professional yet friendly. She was patient and explained the entire process. My dog even likes her.

Paid $180–200Reasonable priceHome inspectionHornet & wasp exterminationSpider extermination
David10 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 months ago★★★★★

I’ve used their service for years, and they always do a great job. They are friendly and professional, and attentive to my concerns.

Paid $100–120Not sureHome inspectionGeneral pest inspectionBug & insect extermination+ Responsiveness+ Punctuality+ Quality
TiffanyLocal Guide · 21 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

Very friendly, communicative, pet friendly products and able to remove bee nests.

Great priceHornet & wasp exterminationBug & insect extermination
Homero3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

Chance did a Great job. He explained what he was going to do and then took his time making sure he got rid of these pesky ants all around my house and some trees. He was courteous and professional. I would recommend him and your company to everyone.

Paid $100–120Great priceBug & insect extermination
Andy6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

They have always been dependable. Every tech they send out is a pleasure to work with.

Paid $120–140Reasonable priceBug & insect extermination
ChrisLocal Guide · 21 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 months ago★★★★★

Perfect service every time!!

Great priceBug & insect extermination
A.C.5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 months ago★★★★★

The entire service was done promptly and professionally! Vince was very professional and knowledgeable. The experience was smooth from beginning to end. Thank you for the great service y’all provide. Will continue to recommend your company to all my family and friends.

Paid $100–120Great priceHome inspectionSpider exterminationGeneral pest inspection
MiguelLocal Guide · 25 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

I have used Family Pest Control for years! Trei is our usual tech and he does a fantastic job. Always professional and dependable.

Paid $80–100Reasonable priceBug & insect extermination
Stephen1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

Pest control

Paid $200+Reasonable priceHome inspectionHornet & wasp exterminationCockroach extermination
Naomi5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

Trei was on time and very accommodating. He was very friendly and the service was excellent. I will recommend Family Pest Control to others and continue to make future appointments with them.

Paid $120–140Reasonable priceTermite inspectionBug & insect extermination
Helen6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

Charelle was very thorough and did a fantastic job.

Paid $40–60Great priceGeneral pest inspectionBug & insect extermination
Jason5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

They are always attentive and do a nice job.

Reasonable priceBug & insect extermination
AlanLocal Guide · 19 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

Service was excellent. I really appreciate companies that is not only locally owned, but shows and believes in honesty and integrity.

Paid $100–120Reasonable priceBug & insect extermination
BernardLocal Guide · 73 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

Friendly and fast service. Took care of the interior, garage, sunroom and the full exterior. We haven't seen any fire ant piles even with all the recent rain except for one near the fence so I blame the neighbors. LOL

Paid $80–100Reasonable priceSpider exterminationBug & insect extermination
Julie1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 months ago★★★★★

Have been using Family Pest Control for over 20 years. They are a wonderful company and always do a great job. Very courteous employees and they listen to my concerns each time. Highly recommend this company.

Paid $100–120Reasonable priceGeneral pest inspectionBug & insect extermination
lilyLocal Guide · 22 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★

Very friendly and easy to communicate with about modifying what and where we sprayed. Great to work with!

Paid $100–120Reasonable priceCockroach exterminationBug & insect extermination
Wes3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★

Hands down the best pest control company I’ve ever used. Charelle has serviced our house the last three visits and is extremely thorough, helpful, and as friendly as can be. Can’t recommend enough.

Paid $200+Great priceGeneral pest inspectionBug & insect exterminationAnt extermination
Rudy4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★

Charelle provided great service and attention to detail ensuring 100% treatment to areas around my homes perimeter. Excellent service and a great asset for FPC!

Bug & insect extermination
Linda9 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★

Very pleased with Vincent’s work. He explained everything he was going to do and did just as he said. Very very pleased with him.

Paid $120–140OverpricedBug & insect extermination
Katie2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★

Due to past experiences in other cities, I wanted to schedule a pre-move in pest control service. Family Pest Control made the coordination between myself, my landlord, and our service provider very easy and efficient.

Paid $180–200Great priceBug & insect extermination
Silvia6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★

Really professional and efficient great job

Paid $80–100Great priceBug & insect extermination
Theresa4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★

Charelle is top notch! She has impeccable customer skills. I highly recommend her.

Paid $100–120Reasonable priceBug & insect extermination
D5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★

Charelle was knowledgeable , courteous, intelligent, and professional

Great priceBug & insect exterminationAnt extermination
Frank12 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★

Good Job. Much appreciated

Paid $200+Reasonable priceBug & insect extermination
SteveLocal Guide · 45 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★

Friendly and fast! Vince was very thorough. He got in and out quickly and unobtrusively. Had a nice chat as well!

Paid $200+Reasonable priceBug & insect extermination
Elizabeth4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★

Charles does a thorough job while being very respectful of our home & family members.

Paid $180–200Reasonable priceBug & insect extermination
ChristiLocal Guide · 47 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★

I've been using Family Pest Control for several years now and they've always been wonderful. Mr. Montavious was no different- timely, professional, efficient, and focused on ensuring that my pest control needs were met, especially with all of the rain and overgrowth we've been experiencing in town. I've used Family…

Paid $140–160Reasonable priceBug & insect exterminationService not listed
Kelly1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★

Trey was on time, he asked questions to be clear about what I needed, and was pleasant to work with!

Bug & insect extermination

Show more bug & insect extermination reviews (120 more) →

Price

$121+14% vs typical wildlife removal services

Bar = middle half of what customers paid · gold mark = category median.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 30%Reasonable 63%Overpriced 2%Not sure 4%

Jobs customers hired them for

JobReviewsCategory typical
Bug & insect extermination157$73–$136
General pest inspection141$63–$124
Ant extermination89$76–$246
Cockroach extermination78$83–$214
Home inspection76$66–$159
Spider extermination60$56–$131
Hornet & wasp extermination55$81–$246
Rodent extermination38$73–$323

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