Analyzing 7,234,1467.2M ReviewsFor 20,51020.5K Experts

Experts Reviews · Company report
Family Pest Control logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%93+50.7Reliability 24%91+22.1Value 14%100+14.1Replies to reviews 7%100+7.1Craft & service penalty95−0.5Experts Score= 94Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.94SCORE

Family Pest Control

San Antonio, TX · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #75Position by Experts Score among all companies we track in this category. of 186 wildlife removal services · 4.9★ from 941 Google reviews

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Report card

Percentile vs other wildlife removal services (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: reliability.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Family Pest Control is better than 93% of wildlife removal services.A
93
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Family Pest Control is better than 91% of wildlife removal services.A
91
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Family Pest Control is better than 95% of wildlife removal services.A
95
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Family Pest Control is better than 100% of wildlife removal services.A
100
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Family Pest Control is better than 100% of wildlife removal services.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Family Pest Control is better than 100% of wildlife removal services.A
100

Reviews for your job

Customers hired Family Pest Control for 8 kinds of job.

Family Pest Control for general pest inspection

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.142
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).4.96
Usually paidThe price range customers picked most often for this job.$100–120
Category typicalWhat the middle half of customers paid for this job across all companies in the category.$63–$124
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 89/100.How Job match is calculatedBuilt only from reviews Google tagged “General pest inspection”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#26 / 135
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.98%

All 142 Google reviews tagged “General pest inspection” · showing 20

Bunny4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a week ago★★★★★

Trey was very friendly and informative. I was very pleased with his service.

Paid $200+Great priceGeneral pest inspection
Mary12 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 weeks ago★★★★★

Jonathan is one of the best techs we’ve ever had. He’s patient with our questions, is knowledgeable about the chemicals he uses and the service he provides and does a thorough job inspecting and protecting our house.

Paid $120–140Reasonable priceTermite inspectionGeneral pest inspectionBug & insect extermination
RonnieLocal Guide · 26 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 weeks ago★★★★★

I have had several pest control companies provide services, but this is the first time I’ve seen them spray beyond just the perimeter of the home. Great value for the services they provide. Will definitely be using them in the future for quarterly maintenance.

Paid $120–140Great priceGeneral pest inspection
Storm6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

So polite and thorough. Very nice person.

Paid $100–120Great priceGeneral pest inspection
Martha6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

He was very professional and courteous.

Reasonable priceGeneral pest inspection
Dana8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

Jonathan was very knowledgeable, professional and thorough. He answered all of my questions. I am very satisfied with the exceptional service he provided.

Paid $180–200Reasonable priceGeneral pest inspection
Scott1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

Chance did a great job

Paid $200+Reasonable priceHome inspectionGeneral pest inspectionAnt extermination
Jessica1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

Great experience with Trei G

Great priceGeneral pest inspectionBug & insect extermination
Marcie10 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 months ago★★★★★

Family Pest control came on time, and we had other contractors working on the house and he just went on and did his job with kindness and thoughtfulness as I work from home. Once the job is done I get a receipt without having to stop and pay him. They remind me when it is time for them to come as they come every 3…

Paid $100–120Reasonable priceGeneral pest inspection
Denise4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

Super nice guy. Amazing customer service and always quick and thorough.

Reasonable priceGeneral pest inspection
David10 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 months ago★★★★★

I’ve used their service for years, and they always do a great job. They are friendly and professional, and attentive to my concerns.

Paid $100–120Not sureHome inspectionGeneral pest inspectionBug & insect extermination+ Responsiveness+ Punctuality+ Quality
A.C.5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 months ago★★★★★

The entire service was done promptly and professionally! Vince was very professional and knowledgeable. The experience was smooth from beginning to end. Thank you for the great service y’all provide. Will continue to recommend your company to all my family and friends.

Paid $100–120Great priceHome inspectionSpider exterminationGeneral pest inspection
James7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

Quick and friendly service.

Reasonable priceGeneral pest inspection
Brooke1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

He did a very thorough job and was very considerate.

Paid $20–40Reasonable priceGeneral pest inspection
Carmen7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

I just had my home treated by Vincent S. He was patient and understanding. He was great!

Paid $100–120Reasonable priceGeneral pest inspection
Helen6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

Charelle was very thorough and did a fantastic job.

Paid $40–60Great priceGeneral pest inspectionBug & insect extermination
Lisa11 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

Excellent answering questions. Friendly. Thank you!

Paid $180–200Reasonable priceHornet & wasp exterminationGeneral pest inspectionAnt extermination
Julie1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 months ago★★★★★

Have been using Family Pest Control for over 20 years. They are a wonderful company and always do a great job. Very courteous employees and they listen to my concerns each time. Highly recommend this company.

Paid $100–120Reasonable priceGeneral pest inspectionBug & insect extermination
Linda3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★

Very nice and polite

Paid $20–40Reasonable priceGeneral pest inspection
Wes3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★

Hands down the best pest control company I’ve ever used. Charelle has serviced our house the last three visits and is extremely thorough, helpful, and as friendly as can be. Can’t recommend enough.

Paid $200+Great priceGeneral pest inspectionBug & insect exterminationAnt extermination

Show more general pest inspection reviews (122 more) →

Price

$121+14% vs typical wildlife removal services

Bar = middle half of what customers paid · gold mark = category median.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 30%Reasonable 63%Overpriced 2%Not sure 4%

Jobs customers hired them for

JobReviewsCategory typical
Bug & insect extermination157$73–$136
General pest inspection141$63–$124
Ant extermination89$76–$246
Cockroach extermination78$83–$214
Home inspection76$66–$159
Spider extermination60$56–$131
Hornet & wasp extermination55$81–$246
Rodent extermination38$73–$323

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