Experts Reviews · Company report
Family Pest Control logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%93+50.7Reliability 24%91+22.1Value 14%100+14.1Replies to reviews 7%100+7.1Craft & service penalty95−0.5Experts Score= 94Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.94SCORE

Family Pest Control

San Antonio, TX · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #75Position by Experts Score among all companies we track in this category. of 186 wildlife removal services · 4.9★ from 941 Google reviews

Report card

Percentile vs other wildlife removal services (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: reliability.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Family Pest Control is better than 93% of wildlife removal services.A
93
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Family Pest Control is better than 91% of wildlife removal services.A
91
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Family Pest Control is better than 95% of wildlife removal services.A
95
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Family Pest Control is better than 100% of wildlife removal services.A
100
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Family Pest Control is better than 100% of wildlife removal services.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Family Pest Control is better than 100% of wildlife removal services.A
100

Reviews for your job

Customers hired Family Pest Control for 8 kinds of job.

Family Pest Control for general wildlife removal

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.18
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).5.00
Usually paidThe price range customers picked most often for this job.$200+
Category typicalWhat the middle half of customers paid for this job across all companies in the category.$246–$426
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 86/100.How Job match is calculatedBuilt only from reviews Google tagged “General wildlife removal”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#12 / 90
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.100%

All 18 Google reviews tagged “General wildlife removal”

David9 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

I’ve used Family Pest Control for everything from yard treatments to wildlife removal, and they are exceptional. We recently had them handle wildlife removal and exterior fortification to seal off entry points. Their professionalism, clear communication, and work ethic were top-notch. They took the time to explain…

Rodent exterminationGeneral wildlife removal
Tasha1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★★

Chance was very respectful, professional and through. He didn't mind explaining the entire process and gave great recommendations.

Paid $180–200Great priceHornet & wasp exterminationBug & insect exterminationGeneral wildlife removal
Denise2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★★

Great service! Knowledgeable, professional, friendly, hard working. Highly recommend!

Paid $200+Reasonable priceRodent exterminationGeneral wildlife removal
Aaron4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 7 months ago★★★★★

We had another company come out before and didn’t feel confident in what they told us. Austin with Family Pest Control was completely different. He actually got up in the attic and on the roof, showed us pictures, and explained what was really going on. What a great rodent guy,Thank you Family Pest Control!

Home inspectionRodent exterminationGeneral wildlife removal
RobertLocal Guide · 16 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 7 months ago★★★★★

Austin did an amazing job would recommend

Paid $200+Reasonable priceGeneral wildlife removal
ErinLocal Guide · 32 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 7 months ago★★★★★

Austin and Braydon came out today to collect a (potentially rabid) racoon from my backyard. They were professional, kind, and caught him quickly. Thanks, Austin and Braydon! We've used Family Pest Control for years for routine pest spraying, as well as rat abatement. We've always been pleased with the service they provide.

Customer photo from Erin's reviewCustomer photo from Erin's review
General wildlife removal
Curtis3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 7 months ago★★★★★

Austin was great!! Very professional and knowledgeable. He is definitely an asset to family pest control. This company did better work than any of the other critter companies I have used in the past. Thank you Austin and family pest control!

Home inspectionRodent exterminationGeneral wildlife removal
Lori3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 7 months ago★★★★★

Austin did a great job and I would definitely recommend him to anyone needing wildlife removal or repairs!

Home inspectionRodent exterminationGeneral pest inspection
kelly1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 7 months ago★★★★★

we were honestly at our breaking point dealing with rodents. Multiple companies failed to fix the problem, but Austin immediately stood out. His inspection was incredibly detailed and his recommendations actually made sense. The quality of work was excellent and the results were immediate. Our home finally feels normal again. Truly impressed.

Home inspectionRodent exterminationGeneral wildlife removal
Kirt1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 8 months ago★★★★★

Austin was very professional on his visit to my home. I really appreciate the level of detail during the inspection process. He was able to explain to me exactly what needed to be done in order for the job to be done the proper way. I would recommend Austin to anyone in need of wildlife removal or repair services.

Home inspectionGeneral wildlife removal
Jake1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 8 months ago★★★★★

Outstanding experience with Austin and Family Pest Control. The level of detail, communication, and workmanship exceeded our expectations. Austin’s expertise was obvious from the inspection through completion of repairs. The work was performed professionally and the results speak for themselves. It is refreshing to…

Home inspectionRodent exterminationGeneral wildlife removal
Fernando10 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 9 months ago★★★★★

Had some nesting issue with birds that ended up being overtaken by some squirrels. Family Pest Control was able to send Austin who came by to conduct the initial inspection and assess the situation. He took pictures inside the attic and demonstrated his concerns with the invasion of my attic. Throughout this process…

Reasonable priceGeneral pest inspectionGeneral wildlife removal
Rene6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a year ago★★★★★

They did a great job. Very professional and courteous. 👍 I would definitely recommend.

Cockroach exterminationGeneral pest inspectionSpider extermination+ Responsiveness+ Punctuality+ Quality
FrancesLocal Guide · 84 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a year ago★★★★★

Cockroaches/Rats Are Dead!!! GodBless This Superior Pest Control Co. I’ve used this profesional Family Pest Company since I moved from LA 29 years ago-I Highly recommend it. They are proficient, fast, great price, and very reliable. If I ever have an issue, they immediately respond taking care of it, the best part…

Home inspectionHornet & wasp exterminationRodent extermination
Brandon2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Wow! Yall have always had great service but the technician Austin did an amazing job! Very friendly and professional. He explained what he was doing and why he was doing it. Family Pest Control customer for life.

Customer photo from Brandon's review
Ant exterminationBug & insect exterminationHome inspection+ Responsiveness+ Punctuality+ Quality
Mishaela6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Austin has been coming out to our house for over 2 years and he is always professional, courteous, and thorough. We are very happy with Family Pest Control and highly recommend them for any of your pest control needs.

Bug & insect exterminationGeneral pest inspectionRodent extermination+ Responsiveness+ Professionalism
Ashley4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

Great service provided!!

Ant exterminationBed bug exterminationBee extermination+ Responsiveness+ Punctuality+ Quality
Brandon4 years ago★★★★★

Rating only, no written review.

Ant exterminationCockroach exterminationMosquito extermination

Price

$121+14% vs typical wildlife removal services

Bar = middle half of what customers paid · gold mark = category median.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 30%Reasonable 63%Overpriced 2%Not sure 4%

Jobs customers hired them for

JobReviewsCategory typical
Bug & insect extermination157$73–$136
General pest inspection141$63–$124
Ant extermination89$76–$246
Cockroach extermination78$83–$214
Home inspection76$66–$159
Spider extermination60$56–$131
Hornet & wasp extermination55$81–$246
Rodent extermination38$73–$323

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