Analyzing 7,295,9297.3M ReviewsFor 20,66320.7K Experts

Experts Reviews · Company report
Family Pest Control logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%93+50.7Reliability 24%91+22.1Value 14%100+14.1Replies to reviews 7%100+7.1Craft & service penalty95−0.5Experts Score= 94Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.94SCORE

Family Pest Control

San Antonio, TX · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #75Position by Experts Score among all companies we track in this category. of 186 wildlife removal services · 4.9★ from 941 Google reviews

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Report card

Percentile vs other wildlife removal services (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: reliability.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Family Pest Control is better than 93% of wildlife removal services.A
93
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Family Pest Control is better than 91% of wildlife removal services.A
91
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Family Pest Control is better than 95% of wildlife removal services.A
95
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Family Pest Control is better than 100% of wildlife removal services.A
100
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Family Pest Control is better than 100% of wildlife removal services.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Family Pest Control is better than 100% of wildlife removal services.A
100

Reviews for your job

Customers hired Family Pest Control for 8 kinds of job.

Family Pest Control for rodent extermination

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.38
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).5.00
Usually paidThe price range customers picked most often for this job.$200+
Category typicalWhat the middle half of customers paid for this job across all companies in the category.$73–$323
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 87/100.How Job match is calculatedBuilt only from reviews Google tagged “Rodent extermination”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#35 / 148
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.100%

All 38 Google reviews tagged “Rodent extermination” · showing 20

Paul10 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 days ago★★★★★

Professional and very respectful

Rodent exterminationBug & insect extermination
David9 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

I’ve used Family Pest Control for everything from yard treatments to wildlife removal, and they are exceptional. We recently had them handle wildlife removal and exterior fortification to seal off entry points. Their professionalism, clear communication, and work ethic were top-notch. They took the time to explain…

Rodent exterminationGeneral wildlife removal
Kim3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

Montavius did a great job of explaining everything he was doing and answering all my questions.

Rodent extermination
Alexander5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★

She did an amazing job! Thank you so much!

Paid $200+Reasonable priceRodent extermination
FrankLocal Guide · 15 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 4 months ago★★★★★

We have been customers for years and always highest quality pest control with great customer service

Paid $40–60Reasonable priceRodent exterminationGeneral pest inspectionBug & insect extermination
BrianLocal Guide · 8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★

Excellent service that responded to all requests needed to prepare for Speing that’s expected to produce many bugs.

Paid $100–120Reasonable priceRodent extermination
Cassandra9 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 4 months ago★★★★★

I've used family pest control for regular inside out pest control and raccoon trapping/exclusion. They are thorough, friendly and very informative. Reasonable prices and will be continuing our services on a regular basis. Thank you family pest control!

Reasonable priceRodent exterminationSpider exterminationGeneral pest inspection
Derick6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★★★★★

Friendly and knowledgeable

Great priceRodent extermination
YoliLocal Guide · 26 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★★

Very pleased with my first service from Charelle at Family Prst . She came highly recommended and I am very satisfied with her customer service skills and her professional skills.

Paid $180–200Great priceRodent exterminationSpider exterminationGeneral pest inspection
Denise2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★★

Great service! Knowledgeable, professional, friendly, hard working. Highly recommend!

Paid $200+Reasonable priceRodent exterminationGeneral wildlife removal
BrendaLocal Guide · 14 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★★

The technician is very professional, listen to a few of my concerns was very thorough taking care of inside and outside of the home highly recommend

Reasonable priceHome inspectionRodent extermination
Aaron4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 7 months ago★★★★★

We had another company come out before and didn’t feel confident in what they told us. Austin with Family Pest Control was completely different. He actually got up in the attic and on the roof, showed us pictures, and explained what was really going on. What a great rodent guy,Thank you Family Pest Control!

Home inspectionRodent exterminationGeneral wildlife removal
Mark3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 7 months ago★★★★★

Great service from Austin he is definitely an asset to your company

Paid $200+Reasonable priceHome inspectionRodent extermination
Cici1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 7 months ago★★★★★

Austin provided the best service I’ve ever had with pest control. He was professional, on time, and made sure everything was handled the right way. You can tell he really knows what he’s doing and cares about his work. Hands down the best pest control service in San Antonio. Highly recommend!

Great priceHome inspectionRodent extermination
Curtis3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 7 months ago★★★★★

Austin was great!! Very professional and knowledgeable. He is definitely an asset to family pest control. This company did better work than any of the other critter companies I have used in the past. Thank you Austin and family pest control!

Home inspectionRodent exterminationGeneral wildlife removal
Marcela9 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 7 months ago★★★★★

Austin was very thorough and professional. He did a great job and I am very happy with his and Family Pest Control services. Highly recommend.

Not sureRodent extermination
Lori3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 7 months ago★★★★★

Austin did a great job and I would definitely recommend him to anyone needing wildlife removal or repairs!

Home inspectionRodent exterminationGeneral pest inspection
kelly1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 7 months ago★★★★★

we were honestly at our breaking point dealing with rodents. Multiple companies failed to fix the problem, but Austin immediately stood out. His inspection was incredibly detailed and his recommendations actually made sense. The quality of work was excellent and the results were immediate. Our home finally feels normal again. Truly impressed.

Home inspectionRodent exterminationGeneral wildlife removal
Edna2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 7 months ago★★★★★

Daniel was thorough, honest and professional.

Not sureRodent extermination
ChrisLocal Guide · 20 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 8 months ago★★★★★

Austin was amazing when we found out we had rodents in our attic. Super knowledgeable and did great work for us. I’ve been a Family Pest Control customer for about 8 years now. They are a good company, but working with Austin the last few months has reinforced that.

Paid $100–120Reasonable priceRodent exterminationGeneral pest inspection

Show more rodent extermination reviews (18 more) →

Price

$121+14% vs typical wildlife removal services

Bar = middle half of what customers paid · gold mark = category median.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 30%Reasonable 63%Overpriced 2%Not sure 4%

Jobs customers hired them for

JobReviewsCategory typical
Bug & insect extermination157$73–$136
General pest inspection141$63–$124
Ant extermination89$76–$246
Cockroach extermination78$83–$214
Home inspection76$66–$159
Spider extermination60$56–$131
Hornet & wasp extermination55$81–$246
Rodent extermination38$73–$323

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