Analyzing 7,673,8127.7M ReviewsFor 21,72221.7K Experts

Experts Reviews · Company report
Family Tire Pros and Auto Repair logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%83+45.3Reliability 24%54+13.1Value 14%100+14.1Replies to reviews 7%100+7.1Momentum penalty50−5Experts Score= 75Grade B: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.75SCORE

Family Tire Pros and Auto Repair

Lehi, UT · Grade BLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #296Position by Experts Score among all companies we track in this category. of 348 auto repair shops · 4.9★ from 629 Google reviews

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Report card

Percentile vs other auto repair shops (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: craft & service and value; weakest: momentum.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Family Tire Pros and Auto Repair is better than 83% of auto repair shops.A
83
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Family Tire Pros and Auto Repair is better than 54% of auto repair shops.C
54
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Family Tire Pros and Auto Repair is better than 100% of auto repair shops.A
100
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Family Tire Pros and Auto Repair is better than 100% of auto repair shops.A
100
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Family Tire Pros and Auto Repair is better than 50% of auto repair shops.C
50
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Family Tire Pros and Auto Repair is better than 100% of auto repair shops.A
100

Reviews for your job

Customers hired Family Tire Pros and Auto Repair for 8 kinds of job.

Family Tire Pros and Auto Repair for battery

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.10
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).5.00
Usually paidThe price range customers picked most often for this job.—
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 80/100.How Job match is calculatedBuilt only from reviews Google tagged “Battery”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#64 / 160

All 10 Google reviews tagged “Battery”

GuillermoLocal Guide · 45 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 years ago★★★★★

As always, great customer service by Trent and his team. Highly recommended place for your vehicle maintenance. This is a local family business, and the team makes you part of their family. Plus their prices are unmatched. Come and see it for yourself.

Air & cabin filter replacementTiresGeneral repairs & maintenance
RobertLocal Guide · 20 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 4 years ago★★★★★

Everyone needs an auto shop they can trust. These guys earned that status again every time I bring one of my vehicles to them!

BatteryElectricalGeneral repairs
Michael17 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Did really well. Came back after they had just closed so I could get my car. Very helpful.

Battery
JohnLocal Guide · 4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

I got my cars oil changed at Family Tire Pros. I have always enjoyed my experience working with the Tire Pros. I have especially enjoyed working with Trent. He is the manager and store owner. He use to run the Tire Pros in Provo. Sense moving to American Fork, I have heard that the service done in Provo just isn't…

BatteryOil change
RayLocal Guide · 17 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

These guys are my go to place for all my vehicle repairs, tires, etc. Fast service, reasonably priced and great quality! They are also willing explain in detail what my vehicle needs and are willing to prioritize repairs based on my budget or schedule. I recommend these guys to anyone!

BatteryBrake service & repairBrakes+ Punctuality+ Quality+ Professionalism
Emma3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

The guys at Family Tire Pros are the best!! They’re always able to get me on the schedule quickly and they’re very honest and open about services that my vehicle needs.

BatteryGeneral repairs+ Quality+ Value
ALocal Guide · 16 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

This place is amazing and I could not be happier with the service I’ve received, especially from Trent the owner and Mike. I would 100% avoid any other place in the valley because you will not find honesty like you find it here (especially avoid Main Street Auto down the street). Also don’t be fooled by their title,…

Air & cabin filter replacementBatteryBrake service & repair+ Punctuality+ Quality+ Professionalism
Nathan5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Rating only, no written review.

Air & cabin filter replacementBatteryBrake service & repair
Romario10 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Rating only, no written review.

Air & cabin filter replacementBatteryBody & Trim+ Quality+ Professionalism+ Value
IF8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Rating only, no written review.

Air & cabin filter replacementBatteryBrake service & repair+ Professionalism

Price

Not enough reviews with a price yet.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 62%Reasonable 31%Overpriced 8%Not sure 0%

Jobs customers hired them for

JobReviewsCategory typical
Tires85—
Wheel alignment66—
Oil change54—
Steering & suspension repair49—
Auto tire replacement44—
Auto emissions testing42—
Tire rotations35—
Auto maintenance31—

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