Experts Reviews · Company report
Family Tire Pros and Auto Repair logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%83+45.3Reliability 24%54+13.1Value 14%100+14.1Replies to reviews 7%100+7.1Momentum penalty50−5Experts Score= 75Grade B: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.75SCORE

Family Tire Pros and Auto Repair

Lehi, UT · Grade BLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #296Position by Experts Score among all companies we track in this category. of 348 auto repair shops · 4.9★ from 629 Google reviews

Report card

Percentile vs other auto repair shops (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: craft & service and value; weakest: momentum.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Family Tire Pros and Auto Repair is better than 83% of auto repair shops.A
83
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Family Tire Pros and Auto Repair is better than 54% of auto repair shops.C
54
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Family Tire Pros and Auto Repair is better than 100% of auto repair shops.A
100
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Family Tire Pros and Auto Repair is better than 100% of auto repair shops.A
100
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Family Tire Pros and Auto Repair is better than 50% of auto repair shops.C
50
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Family Tire Pros and Auto Repair is better than 100% of auto repair shops.A
100

Reviews for your job

Customers hired Family Tire Pros and Auto Repair for 8 kinds of job.

Family Tire Pros and Auto Repair for brakes

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.25
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).5.00
Usually paidThe price range customers picked most often for this job.—
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 79/100.How Job match is calculatedBuilt only from reviews Google tagged “Brakes”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#57 / 241
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.100%

All 25 Google reviews tagged “Brakes” · showing 20

Tanner3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 weeks ago★★★★★

My wife and I have been looking for a trustworthy shop to bring our vehicles to for YEARS! I’m so glad we found Franco and his crew at Family Tire Pros. Trustworthy, honest and shoot ya straight with fair pricing.

Reasonable priceGeneral repairs & maintenanceAuto brake repairTire rotations
SkylerLocal Guide · 52 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★★★★★

The reviews are 100% correct about this place, the customer service was amazing, they were able to get me in same day for a complete brake and rotor replacement and had competitive pricing. Brakes have been feeling amazing and touchy (just how I want and like em) and now my car finally stoped shaking when I used my brakes😌

Reasonable priceBrakesBrake service & repair
Talmage6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 9 months ago★★★★★

Great, efficient service

TiresSteering & suspension repairBrakes
JonLocal Guide · 13 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a year ago★★★★★

Family Tire Pros is my go to place to get my cars worked on. They are very thorough and professional. If they mess up, they make it right. They are friendly and focus on keeping their customers happy. Highly recommend!

Electrical repairExhaustTires
GuillermoLocal Guide · 45 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 years ago★★★★★

As always, great customer service by Trent and his team. Highly recommended place for your vehicle maintenance. This is a local family business, and the team makes you part of their family. Plus their prices are unmatched. Come and see it for yourself.

Air & cabin filter replacementTiresGeneral repairs & maintenance
tom6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Great business discussed issues I was having and they got right on it! I was made aware of a few items that could potentially become issues in the future and did not feel pressured into fixing them! I will definitely be doing business here again and highly recommend them.

Air & cabin filter replacementBrakesGeneral repairs & maintenance
Christabel8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 years ago★★★★★

These guys had a great performance on doing their job. They always made sure your car is %100 safe . I have a lot of work needs to be done for my car but these guys take care of it. Because they are always the best of all time 💯💯

Air & cabin filter replacementBrakesGeneral repairs & maintenance
TiffanyLocal Guide · 8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Jed runs an honest shop! I thought I needed brakes on my car, he checked them and assured me that they were still OK. He helped me with tire rotation (more than once), and got my registration done so incredibly fast, I am so impressed. I couldn't recommend them more! I will definitely use this company going forward! Thank you!

BrakesTire rotationsTires
Robert3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 years ago★★★★★

One of the only shops I will go to, Trent and his team go above and beyond and never disappoint!

Auto maintenanceBrakesSteering & suspension repair
DavidLocal Guide · 39 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Always incredible and honest work! Will take all my vehicles to them!

Brakes
Lisa1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 years ago★★★★★

Great Customer service. Always friendly and willing to help

Auto maintenanceBrakesGeneral repairs & maintenance
Zade6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Wry nice welcoming and very fair prices kept his word even tho it took a month or two for me to get the money would definitely recomend

Brakes
Irmarie3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Excellent service! Have been taking my car to them for a few years and have always had a pleasant experience.

Auto emissions testingAuto maintenanceBrakes
April6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

I will always be a loyal customer. I have taken my cars to Trent for over 5 years. He is great at diagnosing problems, and fixes everything at a reasonable price. 100% recommend this shop.

Auto tire replacementBrakesEngine repair
Paris3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

We have been to family tire pros several times and won’t go anywhere else. They are always so helpful and efficient! We’ll be back!

Auto emissions testingBrakesOil change
Aj2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

10/10 recommend Family Tire Pros. They not only fixed our truck but we’re willing to work with us and our situation. Thank you Family Tire Pros!! Will definitely be using them again.

Auto brake repairAuto tire replacementBrakes
GRIFFIN2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

These guys are amazing. Trent and his team are awesome! They take the time to understand you, diagnose the issues and explain in detail what repairs are needed as well as which ones are critical and which ones you could wait on. I highly recommend taking all your vehicles there!

Body & TrimBrake service & repairBrakes
RayLocal Guide · 17 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

These guys are my go to place for all my vehicle repairs, tires, etc. Fast service, reasonably priced and great quality! They are also willing explain in detail what my vehicle needs and are willing to prioritize repairs based on my budget or schedule. I recommend these guys to anyone!

BatteryBrake service & repairBrakes+ Punctuality+ Quality+ Professionalism
ALocal Guide · 16 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

This place is amazing and I could not be happier with the service I’ve received, especially from Trent the owner and Mike. I would 100% avoid any other place in the valley because you will not find honesty like you find it here (especially avoid Main Street Auto down the street). Also don’t be fooled by their title,…

Air & cabin filter replacementBatteryBrake service & repair+ Punctuality+ Quality+ Professionalism
Taylor1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

I've been taking both my vehicles here for the past year. They are always very friendly, helpful and do great work and have made sure I've been take care of. I highly recommend.

Brake service & repairBrakesGeneral repairs

Show more brakes reviews (5 more) →

Price

Not enough reviews with a price yet.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 62%Reasonable 31%Overpriced 8%Not sure 0%

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