Experts Reviews · Company report
Family Tire Pros and Auto Repair logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%83+45.3Reliability 24%54+13.1Value 14%100+14.1Replies to reviews 7%100+7.1Momentum penalty50−5Experts Score= 75Grade B: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.75SCORE

Family Tire Pros and Auto Repair

Lehi, UT · Grade BLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #296Position by Experts Score among all companies we track in this category. of 348 auto repair shops · 4.9★ from 629 Google reviews

Report card

Percentile vs other auto repair shops (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: craft & service and value; weakest: momentum.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Family Tire Pros and Auto Repair is better than 83% of auto repair shops.A
83
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Family Tire Pros and Auto Repair is better than 54% of auto repair shops.C
54
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Family Tire Pros and Auto Repair is better than 100% of auto repair shops.A
100
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Family Tire Pros and Auto Repair is better than 100% of auto repair shops.A
100
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Family Tire Pros and Auto Repair is better than 50% of auto repair shops.C
50
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Family Tire Pros and Auto Repair is better than 100% of auto repair shops.A
100

Reviews for your job

Customers hired Family Tire Pros and Auto Repair for 8 kinds of job.

Family Tire Pros and Auto Repair for oil change

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.54
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).5.00
Usually paidThe price range customers picked most often for this job.—
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 83/100.How Job match is calculatedBuilt only from reviews Google tagged “Oil change”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#67 / 245
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.100%

All 54 Google reviews tagged “Oil change” · showing 20

Tanner3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 weeks ago★★★★★

My wife and I have been looking for a trustworthy shop to bring our vehicles to for YEARS! I’m so glad we found Franco and his crew at Family Tire Pros. Trustworthy, honest and shoot ya straight with fair pricing.

Reasonable priceGeneral repairs & maintenanceAuto brake repairTire rotations
Talmage6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 9 months ago★★★★★

Great, efficient service

TiresSteering & suspension repairBrakes
widley1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Koehler was super helpful and kind at the front desk. My oil change service was done quickly, these guys have the best value for the services they provide.

Great priceOil change
lifealignedchiropractic9 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

A mechanic I can trust with my vehicle. They are very professional, honest and reliable.

TiresAuto maintenanceOil change
JonLocal Guide · 13 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a year ago★★★★★

Family Tire Pros is my go to place to get my cars worked on. They are very thorough and professional. If they mess up, they make it right. They are friendly and focus on keeping their customers happy. Highly recommend!

Electrical repairExhaustTires
GuillermoLocal Guide · 45 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 years ago★★★★★

As always, great customer service by Trent and his team. Highly recommended place for your vehicle maintenance. This is a local family business, and the team makes you part of their family. Plus their prices are unmatched. Come and see it for yourself.

Air & cabin filter replacementTiresGeneral repairs & maintenance
Han6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Best mechanic in the valley! I used to take my vehicles to the shop down the road, but they always had my car for at least a week and were pretty pricy. A few months ago, I was in a pinch and need work on my car desperately. I called SO many places and none could fit my car in. On my final attempt I tried Family…

Electrical repairEngine repairOil change
DeAnne5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

They get it done on time. They are good at communicating. I’ve been very pleased with their work.

ElectricalOil changeSteering & suspension repair
WalterLocal Guide · 38 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Excellent customer service, very knowledgeable, mechanics are great I was very satisfied with their work.

Oil changeSteering & suspension repair
Lisa1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 years ago★★★★★

Great Customer service. Always friendly and willing to help

Auto maintenanceBrakesGeneral repairs & maintenance
Irmarie3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Excellent service! Have been taking my car to them for a few years and have always had a pleasant experience.

Auto emissions testingAuto maintenanceBrakes
wilson3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

This place is the first and only call you need for your vehicle. I have used a number of other garages for my cars in the area and don't have much to say other than it is a different experience when you walk in the door at Family Tire Pros. The service is fantastic and honest. I have called ahead and made an…

Auto emissions testingOil changeTires
TAYLOR3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 years ago★★★★★

Jed was friendly and helpful. The thing and impress me most was their level of integrity. They explained clearly why I needed done. And gave me the choice of what I needed or wanted done. With no pressure. Great place to do business thank you, family tire pros.

Air & cabin filter replacementAuto maintenanceOil change
MangumLocal Guide · 5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

In and out pretty quickly. Comfortable waiting room. Inspection included, with recommendations on services that prolong the life of my vehicle.

Oil change
Kenzie3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

I got my fluids changed and emissions done here. It was a very pleasant experience with friendly people!

Auto emissions testingOil change
NormLocal Guide · 94 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 4 years ago★★★★★

Way above and beyond expectations. I can’t believe how much Trent and his crew went the extra mile to make sure my QX60 was ready for vacation. We had a repair that was worse than we originally thought. They communicated well and took care of everything quickly. I will be a loyal client for life. Thanks guys!

Auto maintenanceEngine repairGeneral repairs & maintenance
JeffreyLocal Guide · 111 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

WOW!!! Family Tire Pro's really are the PRO"S! I have been having multiple issues with my truck. These guys were able to take care of all of them at their shop. No need to take it to multiple places, that right there speaks volume of the skills & knowledge they have. Thank you so much, we will be back with all of our cars when we have problems!!

Auto exhaust system replacementAuto maintenanceAuto tire replacement
Shelly8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

I can always trust their advice.

Auto maintenanceOil changeTires
Justin3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Very professional and friendly business, with quality work and great service. I needed a quick tire fix and was able to get in right away. As someone who hasn’t really had a set place to take my car for repairs, I can easily say that I will be going here from now on for any future auto work.

Oil changeTires
Paris3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

We have been to family tire pros several times and won’t go anywhere else. They are always so helpful and efficient! We’ll be back!

Auto emissions testingBrakesOil change

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Price

Not enough reviews with a price yet.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 62%Reasonable 31%Overpriced 8%Not sure 0%

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