Experts Reviews · Company report
Family Tire Pros and Auto Repair logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%83+45.3Reliability 24%54+13.1Value 14%100+14.1Replies to reviews 7%100+7.1Momentum penalty50−5Experts Score= 75Grade B: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.75SCORE

Family Tire Pros and Auto Repair

Lehi, UT · Grade BLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #296Position by Experts Score among all companies we track in this category. of 348 auto repair shops · 4.9★ from 629 Google reviews

Report card

Percentile vs other auto repair shops (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: craft & service and value; weakest: momentum.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Family Tire Pros and Auto Repair is better than 83% of auto repair shops.A
83
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Family Tire Pros and Auto Repair is better than 54% of auto repair shops.C
54
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Family Tire Pros and Auto Repair is better than 100% of auto repair shops.A
100
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Family Tire Pros and Auto Repair is better than 100% of auto repair shops.A
100
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Family Tire Pros and Auto Repair is better than 50% of auto repair shops.C
50
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Family Tire Pros and Auto Repair is better than 100% of auto repair shops.A
100

Reviews for your job

Customers hired Family Tire Pros and Auto Repair for 8 kinds of job.

Family Tire Pros and Auto Repair for steering & suspension repair

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.49
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).4.82
Usually paidThe price range customers picked most often for this job.—
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 78/100.How Job match is calculatedBuilt only from reviews Google tagged “Steering & suspension repair”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#109 / 218
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.75%

All 49 Google reviews tagged “Steering & suspension repair” · showing 20

RussellLocal Guide · 16 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

Love the dudes here. Super honest and never felt like they were trying to upsell me.

Reasonable priceSteering & suspension repair
NedLocal Guide · 37 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★

I have had great success coming here! I brought my truck in for a lift, my wifes rig was also lifted and put new tires on, and just brought in another truck for new tires and brakes. They have been amazing to work with and very friendly service! Thank you for your hard work!

Great priceTiresSteering & suspension repair
MandiLocal Guide · 260 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★

I feel totally ripped off!!! I had new shocks installed on my Denali. They said they had store a 1 year warranty. I kept getting random alerts to service my suspension. When I would go in, either they didn't have time to look so I would have to bring it by @8am then wait. When I was able to go into the shop, the…

OverpricedSteering & suspension repairSteering & suspension replacementService not listed
Talmage6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 9 months ago★★★★★

Great, efficient service

TiresSteering & suspension repairBrakes
Coby3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★

I recently had these guys do an alignment and was told to come back if there was any issues with it. After 2 attempts of trying to get my alignment done I opted to trash the old alignment cam bolts and buy new ones. I dropped it off at 1:30 pm and got a phone call at 5:30 to come pick up a loner car instead of my…

Customer photo from Coby's reviewCustomer photo from Coby's review
Steering & suspension repairWheel alignment
Brody2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Family fire pros is amazing! Everyone working was extremely helpful and kind. They took great care of my car and I love the way it looks! I ran into another issue a short while later and they made sure I was taken care of in a timely manner at no charge. Would definitely recommend.

Auto emissions testingSteering & suspension replacementSteering & suspension repair
Han6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Best mechanic in the valley! I used to take my vehicles to the shop down the road, but they always had my car for at least a week and were pretty pricy. A few months ago, I was in a pinch and need work on my car desperately. I called SO many places and none could fit my car in. On my final attempt I tried Family…

Electrical repairEngine repairOil change
Christabel8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 years ago★★★★★

These guys had a great performance on doing their job. They always made sure your car is %100 safe . I have a lot of work needs to be done for my car but these guys take care of it. Because they are always the best of all time 💯💯

Air & cabin filter replacementBrakesGeneral repairs & maintenance
BrandenLocal Guide · 44 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Trent and the crew did great on my front end truck repairs. Needed a rack and pinion, tie rods, lower ball joints and an alignment and they got it done quick and right on time as promised. They communicated my options, pricing and servicing well. Didn't feel stressed or worried about anything and I really appreciate…

Steering & suspension repairService not listed
Spencer3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Their fast, friendly, helpful, and communicative. What more could you ask for in an auto repair shop. Most definitely recommend their services!

Steering & suspension replacementSteering & suspension repairTires
calvinLocal Guide · 121 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★

Is set up an appointment through facebook Marketplace very punctual communicated well. My only issue was they were not able to get my truck done. But it wasn't their fault great staff great company I will use again

Steering & suspension repair
DeAnne5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

They get it done on time. They are good at communicating. I’ve been very pleased with their work.

ElectricalOil changeSteering & suspension repair
WalterLocal Guide · 38 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Excellent customer service, very knowledgeable, mechanics are great I was very satisfied with their work.

Oil changeSteering & suspension repair
THREE571 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

I had a complicated suspension issue that needed welding repair. Many shops turned me away but Family Tire Pros took the job and made it seem easy. THANK YOU!

Steering & suspension repair
Robert3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 years ago★★★★★

One of the only shops I will go to, Trent and his team go above and beyond and never disappoint!

Auto maintenanceBrakesSteering & suspension repair
I-van1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

They were on time when they said they would be done in 4 hours. The customer service is great. They showed me the issue. And at the end they provided some recommendations to do for my car. A bit expensive but you are paying for good quality here. Don’t have any issues with my front suspension anymore thanks to them.

Steering & suspension repair
Steve3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Family tire pros was top notch to deal with. They were very thorough in their work. They gave me solid numbers on pricing and then stuck to the pricing. Their mechanic did the job the right way and went the extra mile on things that weren’t even in the bid. I would 100% recommend family tire pros to anyone.

Steering & suspension repair
Roman12 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Great place for fixing your vehicle, very great price and the customer service is outstanding. Thanks so much

Steering & suspension repair
Mckoi8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Wanna give Trent and the team a big props! Brought my truck in to get some work done and had a few hiccups but Trent helped make a fair deal and get the truck fixed quickly! Thank you guys for your amazing work! Would definitely recommend.

Steering & suspension replacementSteering & suspension repairTire rotations
RobertLocal Guide · 20 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 4 years ago★★★★★

Everyone needs an auto shop they can trust. These guys earned that status again every time I bring one of my vehicles to them!

BatteryElectricalGeneral repairs

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Price

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Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 62%Reasonable 31%Overpriced 8%Not sure 0%

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