Experts Reviews · Company report
Family Tire Pros and Auto Repair logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%83+45.3Reliability 24%54+13.1Value 14%100+14.1Replies to reviews 7%100+7.1Momentum penalty50−5Experts Score= 75Grade B: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.75SCORE

Family Tire Pros and Auto Repair

Lehi, UT · Grade BLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #296Position by Experts Score among all companies we track in this category. of 348 auto repair shops · 4.9★ from 629 Google reviews

Report card

Percentile vs other auto repair shops (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: craft & service and value; weakest: momentum.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Family Tire Pros and Auto Repair is better than 83% of auto repair shops.A
83
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Family Tire Pros and Auto Repair is better than 54% of auto repair shops.C
54
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Family Tire Pros and Auto Repair is better than 100% of auto repair shops.A
100
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Family Tire Pros and Auto Repair is better than 100% of auto repair shops.A
100
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Family Tire Pros and Auto Repair is better than 50% of auto repair shops.C
50
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Family Tire Pros and Auto Repair is better than 100% of auto repair shops.A
100

Reviews for your job

Customers hired Family Tire Pros and Auto Repair for 8 kinds of job.

Family Tire Pros and Auto Repair for steering & suspension repair

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.49
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).4.82
Usually paidThe price range customers picked most often for this job.—
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 78/100.How Job match is calculatedBuilt only from reviews Google tagged “Steering & suspension repair”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#109 / 218
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.75%

All 49 Google reviews tagged “Steering & suspension repair”

RussellLocal Guide · 16 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

Love the dudes here. Super honest and never felt like they were trying to upsell me.

Reasonable priceSteering & suspension repair
NedLocal Guide · 37 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★

I have had great success coming here! I brought my truck in for a lift, my wifes rig was also lifted and put new tires on, and just brought in another truck for new tires and brakes. They have been amazing to work with and very friendly service! Thank you for your hard work!

Great priceTiresSteering & suspension repair
MandiLocal Guide · 260 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★

I feel totally ripped off!!! I had new shocks installed on my Denali. They said they had store a 1 year warranty. I kept getting random alerts to service my suspension. When I would go in, either they didn't have time to look so I would have to bring it by @8am then wait. When I was able to go into the shop, the…

OverpricedSteering & suspension repairSteering & suspension replacementService not listed
Talmage6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 9 months ago★★★★★

Great, efficient service

TiresSteering & suspension repairBrakes
Coby3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★

I recently had these guys do an alignment and was told to come back if there was any issues with it. After 2 attempts of trying to get my alignment done I opted to trash the old alignment cam bolts and buy new ones. I dropped it off at 1:30 pm and got a phone call at 5:30 to come pick up a loner car instead of my…

Customer photo from Coby's reviewCustomer photo from Coby's review
Steering & suspension repairWheel alignment
Brody2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Family fire pros is amazing! Everyone working was extremely helpful and kind. They took great care of my car and I love the way it looks! I ran into another issue a short while later and they made sure I was taken care of in a timely manner at no charge. Would definitely recommend.

Auto emissions testingSteering & suspension replacementSteering & suspension repair
Han6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Best mechanic in the valley! I used to take my vehicles to the shop down the road, but they always had my car for at least a week and were pretty pricy. A few months ago, I was in a pinch and need work on my car desperately. I called SO many places and none could fit my car in. On my final attempt I tried Family…

Electrical repairEngine repairOil change
Christabel8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 years ago★★★★★

These guys had a great performance on doing their job. They always made sure your car is %100 safe . I have a lot of work needs to be done for my car but these guys take care of it. Because they are always the best of all time 💯💯

Air & cabin filter replacementBrakesGeneral repairs & maintenance
BrandenLocal Guide · 44 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Trent and the crew did great on my front end truck repairs. Needed a rack and pinion, tie rods, lower ball joints and an alignment and they got it done quick and right on time as promised. They communicated my options, pricing and servicing well. Didn't feel stressed or worried about anything and I really appreciate…

Steering & suspension repairService not listed
Spencer3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Their fast, friendly, helpful, and communicative. What more could you ask for in an auto repair shop. Most definitely recommend their services!

Steering & suspension replacementSteering & suspension repairTires
calvinLocal Guide · 121 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★

Is set up an appointment through facebook Marketplace very punctual communicated well. My only issue was they were not able to get my truck done. But it wasn't their fault great staff great company I will use again

Steering & suspension repair
DeAnne5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

They get it done on time. They are good at communicating. I’ve been very pleased with their work.

ElectricalOil changeSteering & suspension repair
WalterLocal Guide · 38 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Excellent customer service, very knowledgeable, mechanics are great I was very satisfied with their work.

Oil changeSteering & suspension repair
THREE571 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

I had a complicated suspension issue that needed welding repair. Many shops turned me away but Family Tire Pros took the job and made it seem easy. THANK YOU!

Steering & suspension repair
Robert3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 years ago★★★★★

One of the only shops I will go to, Trent and his team go above and beyond and never disappoint!

Auto maintenanceBrakesSteering & suspension repair
I-van1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

They were on time when they said they would be done in 4 hours. The customer service is great. They showed me the issue. And at the end they provided some recommendations to do for my car. A bit expensive but you are paying for good quality here. Don’t have any issues with my front suspension anymore thanks to them.

Steering & suspension repair
Steve3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Family tire pros was top notch to deal with. They were very thorough in their work. They gave me solid numbers on pricing and then stuck to the pricing. Their mechanic did the job the right way and went the extra mile on things that weren’t even in the bid. I would 100% recommend family tire pros to anyone.

Steering & suspension repair
Roman12 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Great place for fixing your vehicle, very great price and the customer service is outstanding. Thanks so much

Steering & suspension repair
Mckoi8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Wanna give Trent and the team a big props! Brought my truck in to get some work done and had a few hiccups but Trent helped make a fair deal and get the truck fixed quickly! Thank you guys for your amazing work! Would definitely recommend.

Steering & suspension replacementSteering & suspension repairTire rotations
RobertLocal Guide · 20 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 4 years ago★★★★★

Everyone needs an auto shop they can trust. These guys earned that status again every time I bring one of my vehicles to them!

BatteryElectricalGeneral repairs
Jose1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Excellent work

Steering & suspension repairTiresWheel alignment
Crystal5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

These guys are hero’s! I’m from northern Utah and we’re making a trip to St. George. I had an oil change done by my mechanics in Roosevelt. They discovered I needed a couple new tires, but wouldn’t be able to order them in time for my trip. They sent me here to see the Tire Pro’s in American Fork. Their store was…

Steering & suspension repair
GRIFFIN2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

These guys are amazing. Trent and his team are awesome! They take the time to understand you, diagnose the issues and explain in detail what repairs are needed as well as which ones are critical and which ones you could wait on. I highly recommend taking all your vehicles there!

Body & TrimBrake service & repairBrakes
Cheese5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

+ Emissions test done in 10 minutes! Honest, dependable, above-and-beyond service. Prior to going on a long road trip, had the car checked and a significant safety issue was caught & fixed. Trent & his crew got all repairs done + clearly communicated cost and time of completion throughout. I trust Trent…

Brake service & repairGeneral repairsSteering & suspension repair
Frank4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Great service! Was able to diagnose and repair vehicle in timely manner. Would definitely recommend!

Steering & suspension repair
Mike5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

I like going here, they've always been friendly and straight forward and take care of just what I need. Today I brought in an older Santa Fe with no appointment, had a rear wheel hum for a little while, thought it was bearing or worn tires. I've also had some concerns with front end. Trent went out and did a quick…

Steering & suspension repairTiresWheel alignment
Lynn13 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Trent and his crew are awesome. Got a lift kit, wheels and tires installed and they even got me in a day earlier than planned and back on the road the same day. Would highly recommend them for all your automotive needs. Honest, fair priced and fast.

Steering & suspension repairTiresWheel alignment
Treg12 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Great place for almost all your automotive needs. I have taken all my cars there for years, and they always help me get my maintenance completed in a timely manner, and they make registering my vehicle so easy.

Brake service & repairGeneral repairsOil change
H.9 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

All of the employees I spoke with were helpful and courteous. They were very fast at getting my suspension taken of. Their pricing was fair and better than most other shops I spoke with. I will work with again.

Steering & suspension repairWheel alignment
Austin3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

These guys are top notch in quality and service you definitely get what you pay for. They communicate very well and we're honest.

ElectricalExhaustGeneral repairs+ Punctuality+ Quality+ Professionalism
AlexisLocal Guide · 8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Great service.

Steering & suspension repair+ Quality+ Professionalism+ Value
RyanLocal Guide · 25 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

I love working with Family Tire. They’re competent, quite reasonable prices and stick to them, and are super flexible with my schedule and bringing my own parts, etc. I’ve been a customer for 2 years and have taken 8 different vehicles in for work done. All with only a minor issue here or there if at all.

Air conditioningElectricalAuto engine diagnostic+ Quality+ Professionalism+ Value
RayLocal Guide · 17 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

These guys are my go to place for all my vehicle repairs, tires, etc. Fast service, reasonably priced and great quality! They are also willing explain in detail what my vehicle needs and are willing to prioritize repairs based on my budget or schedule. I recommend these guys to anyone!

BatteryBrake service & repairBrakes+ Punctuality+ Quality+ Professionalism
ALocal Guide · 16 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

This place is amazing and I could not be happier with the service I’ve received, especially from Trent the owner and Mike. I would 100% avoid any other place in the valley because you will not find honesty like you find it here (especially avoid Main Street Auto down the street). Also don’t be fooled by their title,…

Air & cabin filter replacementBatteryBrake service & repair+ Punctuality+ Quality+ Professionalism
James8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

Our area gets an average of 62 inches of snow. Vehicles like mine w/all season tires and two-wheel drive require exceptional grip in inclement weather. Trent immediately and enthusiastically recommended one particular make and model tire for my application, which tires exceed my high expectations. Of course, by…

Steering & suspension repairTires+ Punctuality+ Quality+ Professionalism
Taylor1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

I've been taking both my vehicles here for the past year. They are always very friendly, helpful and do great work and have made sure I've been take care of. I highly recommend.

Brake service & repairBrakesGeneral repairs
boltaction652 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

I needed some suspension work done on my rust bucket. They were able to get the work done on time despite having to cut the old parts out. The problem took more time, but they did what needed to be done to get me back on the road and have my vehicle ready for work the next day.

Steering & suspension repairWheel alignment+ Value
Jimmy2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 years ago★★★★★

I had gone to three other tire facilities in the area that all told me they could not put 37x12.50s on my truck. Family Tire Pros told me that they could and discussed options. They put a 2.5 in lift on my truck and installed the tires I wanted. Excellent job and excellent service!

Steering & suspension repairTires+ Punctuality+ Quality+ Professionalism
Diego3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 11 months ago★★★★★

Rating only, no written review.

Reasonable priceExhaustSteering & suspension repairAuto engine diagnostic
Miles1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Rating only, no written review.

Steering & suspension repair
Jacob_1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 4 years ago★★★★★

Rating only, no written review.

Air & cabin filter replacementOil changeSteering & suspension repair+ Punctuality+ Professionalism
Jayden4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Rating only, no written review.

Auto emissions testingSteering & suspension repair
Tennille11 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 4 years ago★★★★★

Rating only, no written review.

A/C installation & repairAir & cabin filter replacementAuto A/C recharge+ Punctuality+ Quality+ Professionalism
Michelle10 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Rating only, no written review.

Auto engine diagnosticElectrical repairSteering & suspension repair
Nathan5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Rating only, no written review.

Air & cabin filter replacementBatteryBrake service & repair
Romario10 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Rating only, no written review.

Air & cabin filter replacementBatteryBody & Trim+ Quality+ Professionalism+ Value
TJLocal Guide · 46 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Rating only, no written review.

Steering & suspension repairWheel alignment+ Punctuality+ Quality+ Professionalism
IF8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Rating only, no written review.

Air & cabin filter replacementBatteryBrake service & repair+ Professionalism
Minwoo5 years ago★★★★★

Rating only, no written review.

Auto engine diagnosticSteering & suspension repairTires+ Punctuality+ Quality+ Professionalism

Price

Not enough reviews with a price yet.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 62%Reasonable 31%Overpriced 8%Not sure 0%

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