Analyzing 5,890,1035.9M ReviewsFor 16,26616.3K Experts
Google reviewers rate this Fresno spa 4.9 out of 5 based on 271 reviews, frequently praising the relaxing scalp massages, clean results, and friendly staff. Many customers appreciate the gentle handling of extensions and the effective use of high-tech equipment. However, lower-rated feedback highlights recurring issues with unreliable scheduling, appointment delays, and inconsistent service quality, including complaints about rushed treatments and poor communication regarding wait times.
Data from Google, last updated October 25, 2026.
Score per factor (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and replies to reviews; weakest: reliability.
Bar = this company · dark tick = category median.
271 Google reviews we collected
Phrases our text analysis found in 238 written reviews
Price verdicts customers left with their Google review
How often each topic comes up in the written reviews
We read 238 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“It's clean service is amazing and staff is very friendly!”
“While speaking to the staff, she sounds rude and said “i dont have an appointment at 1030” and im just like well i have the cinfirmation but never mind.”
“I had such a great experience with my hair spa treatment!”
“When I walked out and saw them, their hair looked frizzy and terrible.”
“If you’re considering a scalp spa treatment, I highly recommend FaXiangGe.”
“Cannot recommend enough and cannot wait to go back!”
“I feel completely relaxed and elegant, and this luxurious experience is totally worth it ✨”
“It was overpriced and didn’t deliver everything that was advertised.”
“My first experience was in Las Vegas, and honestly, it didn’t meet my expectations.”
“We were ushered in promptly by staff who were helpful & made us feel welcomed & comfortable.”
“They took the time to explain the treatment, made sure we were comfortable the whole time, and had such gentle, caring energy that made the entire vis…”
praise complaint · found by our text analysis, Google review wording unchanged.
Customers hired Faxiangge Scalp Hair Spa for 8 kinds of job. Pick one to see what they paid and said.
This was my first time getting a head spa treatment! It was a great experience! The vibe was really relaxing. Lili really scrubbed my head! My hair came out feeling so much lighter and so clean! I will definitely be back!
Amazing experience!! Everything they use smells and feels so good, I would highly reccomend this place. I was nervous to get any spa services with my K tip extensions but they took extra great and gentle care of my extensions.
I had such a relaxing experience. I will definitely be booking another treatment soon
I absolutely recommend this place! It's clean service is amazing and staff is very friendly!
This is my second time coming back here. Really enjoyed my scalp massage. I was in desperate need of some relaxation and Michelle delivered just that! I will continue to return for services here.
Kasalina was amazing!! I have never felt more relaxed. I would recommend her and I hope to return soon. She did so great and was so kind.
| Job | Reviews | Category typical |
|---|---|---|
| Spa packages | 88 | — |
| Skin treatments | 36 | — |
| Facial | 12 | — |
| Hair threading | 7 | — |
| Spa parties | 5 | — |
| Massage | 5 | — |
| Body polishing | 3 | — |
| Hydrotherapy | 2 | — |
4.9 ★★★★★ 271 reviews on Google · rating breakdown
Reviews from Google, shown as published (original wording, unedited).
This was my first time getting a head spa treatment! It was a great experience! The vibe was really relaxing. Lili really scrubbed my head! My hair came out feeling so much lighter and so clean! I will definitely be back!
Amazing experience!! Everything they use smells and feels so good, I would highly reccomend this place. I was nervous to get any spa services with my K tip extensions but they took extra great and gentle care of my extensions.
美容特别舒服～
非常感谢您的好评！很高兴您享受了舒适放松的美容体验。您的满意是我们最大的动力，期待您再次光临！
Amazing experience! I will definitely be back again soon!
Thank you so much for your wonderful review! We're so happy to hear that you had an amazing experience with us. We truly appreciate your support and can't wait to welcome you back for another relaxing visit soon!
Feels relaxing and clean after
Thank you for your review! We’re so glad you left feeling relaxed and refreshed and enjoyed our clean, comfortable environment. We look forward to seeing you again soon!
I had such a relaxing experience. I will definitely be booking another treatment soon
Thank you so much for your kind review! We’re delighted to hear you had such a relaxing experience. We truly appreciate your support and look forward to welcoming you back for your next treatment soon!
I absolutely recommend this place! It's clean service is amazing and staff is very friendly!
Thank you so much for your recommendation! We’re glad you enjoyed our clean environment, friendly staff, and service. We truly appreciate your support and look forward to seeing you again!
This is my second time coming back here. Really enjoyed my scalp massage. I was in desperate need of some relaxation and Michelle delivered just that! I will continue to return for services here.
Thank you so much for coming back! We’re so happy to hear that Michelle gave you the relaxing scalp massage you needed. We truly appreciate your continued support and look forward to welcoming you back again soon!
Kasalina was amazing!! I have never felt more relaxed. I would recommend her and I hope to return soon. She did so great and was so kind.
Thank you so much for your kind words! We’re so happy to hear that Kasalina made your experience relaxing and enjoyable. We truly appreciate your recommendation and look forward to welcoming you back soon!
I had such a great experience with my hair spa treatment! 🥰 The service was amazing and they made me feel so comfortable the whole time. My hair felt so soft, smooth, and fresh afterward, and I could definitely see and feel the difference. They took their time and really cared about making sure everything was done properly. I’m so happy with the results and will definitely be coming back. Highly recommend! ❤️✨
Thank you so much for your wonderful review! 🥰 We’re so happy you enjoyed your hair spa treatment and felt comfortable and cared for throughout your visit. It’s great to hear that your hair felt softer, smoother, and refreshed afterward. We truly appreciate your recommendation and can’t wait to pamper you again soon! ❤️✨
Analyzing 5,890,1035.9M ReviewsFor 16,26616.3K Experts
