Nicolas KempLocal Guide · 121 reviewsTotal number of Google reviews Nicolas has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google10/10 experience. Professional and welcoming interaction.
Federal Way Public Schools, Educational Service Center (ESC)
How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 64%60+38.1Reliability 28%55+15.5Replies to reviews 8%20+1.6Experts Score= 55Not enough data for value; its weight is shared by the others.Grade C: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.55SCORE
CGradeLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#10 of 11 special education schoolsPosition by Experts Score among all companies we track in this category. · better than 10%
4.5 ★★★★★ 26 Google reviews · 1 photos
85%five-star reviews
5.00★last 12 monthsAverage stars on reviews from the last 12 months only.
5%1–2★, last 20 reviewsShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
0%reviews answered by the owner
Aug 2026latest review
Federal Way Public Schools, Educational Service Center (ESC) at a glance
Reviewers describe the office as efficient and easy to navigate, noting that staff are friendly, knowledgeable, and helpful in directing visitors to the appropriate contacts. Visitors appreciate the clear explanations provided and the professional, welcoming nature of the interactions. However, some individuals criticize the department for being expensive for taxpayers, indicating concerns about its cost relative to the services received.
- Google rating: 4.5 out of 5 from 26 reviews (85% five-star).
- Reviews on this page: 26 Google reviews (8 with written comments).
- Owner responses: the business replied to 0% of reviews.
- Most recent review: August 8, 2026.
- Service: Special Education School serving Federal Way, Washington.
Data from Google, last updated October 28, 2026.
Score profile vs other special education schools
Score per factor (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and satisfaction; weakest: replies to reviews.
SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Federal Way Public Schools, Educational Service Center (ESC): 60/100 on this factor. Category median: 68.B
60
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Federal Way Public Schools, Educational Service Center (ESC): 55/100 on this factor. Category median: 71.C
55
Craft & serviceCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Not enough reviews for this factor yet. Category median: 55.–
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ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Not enough reviews for this factor yet. Category median: 98.–
–
MomentumMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Federal Way Public Schools, Educational Service Center (ESC): 100/100 on this factor. Category median: 100.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Federal Way Public Schools, Educational Service Center (ESC): 20/100 on this factor. Category median: 29.D
20
Bar = this company · dark tick = category median.
Star ratings
26 Google reviews we collected
- 5 stars2285%
- 4 stars00%
- 3 stars14%
- 2 stars00%
- 1 star312%
Praise vs complaints
Phrases our text analysis found in 8 written reviews
- Praise889%
- Complaints111%
Topic share
How often each topic comes up in the written reviews
- Staff & attitude556%
- Speed & response111%
- Communication111%
- Price & value111%
- Would recommend111%
What customers talk about
We read 8 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“Easy to find information and the staff is very friendly.”
“Efficient , knowledgeable staff and comfortable personnel!”
“They explain everything clearly, and I got what I needed.”
“10/10 experience.”
praise complaint · found by our text analysis, Google review wording unchanged.
Photos
Customer reviews
4.5 ★★★★★ 26 reviews on Google · rating breakdown
Reviews from Google, shown as published (original wording, unedited).
Jenni PozosLocal Guide · 22 reviewsTotal number of Google reviews Jenni has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleEasy to find information and the staff is very friendly.
Laura TorresLocal Guide · 6 reviewsTotal number of Google reviews Laura has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleAmazing people 🙂
Tereance ToensfeldtLocal Guide · 182 reviewsTotal number of Google reviews Tereance has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleEfficient , knowledgeable staff and comfortable personnel!!!🐸😊
Felicity SaundersLocal Guide · 140 reviewsTotal number of Google reviews Felicity has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleAlways helpful and guides me who to speak or go to
shultsLocal Guide · 42 reviewsTotal number of Google reviews shults has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleVery expensive department for taxpayers
Jenny AmundsenLocal Guide · 116 reviewsTotal number of Google reviews Jenny has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleThey explain everything clearly, and I got what I needed.
Jess SalazarLocal Guide · 95 reviewsTotal number of Google reviews Jess has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleMuy bien, el personal muy amable!!!!👍👍
fawad kakarLocal Guide · 3 reviewsTotal number of Google reviews fawad has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleAsha TayiLocal Guide · 12 reviewsTotal number of Google reviews Asha has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleFederal Way Public Schools, Educational Service Center (ESC) on Google Maps →
Business details
- Address: 33330 8th Ave S, Federal Way, WA 98003
- Phone: (253) 945-2000
- Website: fwps.org
- Service area: Federal Way, WA