iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%85+46.4Reliability 24%80+19.4Value 14%100+14.1Replies to reviews 7%93+6.6Craft & service penalty94−0.6Experts Score= 86Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.86SCORE
AGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#13 of 23 sink repair servicesiPosition by Experts Score among all companies we track in this category. · better than 45%
4.8★★★★★396 Google reviews · 20 photos
91%five-star reviews
4.89★last 12 monthsiAverage stars on reviews from the last 12 months only.
2.2%1–2★ in 2 yearsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
91%reviews answered by the owner
$248typical billiMedian bill customers of this company reported in their reviews (needs 3+ priced reviews).
Customers frequently cite punctuality, professional communication, and fair pricing for services including septic tank pumping, drain cleaning, and water heater installation. Many reviewers note that technicians explain repairs clearly and resolve issues efficiently. However, a minority of low-star reviews describe delayed estimates, incomplete repairs, or property damage, suggesting inconsistent service quality on larger projects.
Google rating: 4.8 out of 5 from 396 reviews (91% five-star).
Reviews on this page: 396 Google reviews (325 with written comments, 7 with photos).
Owner responses: the business replied to 91% of reviews.
Most recent review: October 23, 2026.
Service: Sink Repair Service serving Merrillville, Indiana.
Data from Google, last updated October 25, 2026.
Score profile vs other sink repair services
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: reliability.
This companySink Repair Services median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Feikema Plumbing & Sanitation: 85/100 on this factor. Category median: 93.A
85
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Feikema Plumbing & Sanitation: 80/100 on this factor. Category median: 88.A
80
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Feikema Plumbing & Sanitation: 94/100 on this factor. Category median: 89.A
94
ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Feikema Plumbing & Sanitation: 100/100 on this factor. Category median: 100.A
100
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Feikema Plumbing & Sanitation: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Feikema Plumbing & Sanitation: 93/100 on this factor. Category median: 73.A
93
Bar = this company · dark tick = category median.
Star ratings
396 Google reviews we collected
4.8of 5
5 stars36191%
4 stars174%
3 stars10%
2 stars62%
1 star113%
Praise vs complaints
Phrases our text analysis found in 325 written reviews
97%praise
Praise67097%
Complaints193%
PriceiGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Price verdicts customers left with their Google review
99%fair
Great price6437%
Reasonable10661%
Overpriced11%
Not sure32%
$248-44% vs typical sink repair services
Middle half of what 150 customers paid ($148–$441) · gold mark = category median.
Topic share
How often each topic comes up in the written reviews
7topics
Staff & attitude15522%
Speed & response15322%
Quality & results12118%
Price & value10215%
Would recommend7611%
Communication436%
Honesty & trust396%
What customers talk about
We read 325 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“Cardero was friendly and pumped our septic tank for a reasonable price of $330 for 1250gallons of sewage.”
“The repair was done in a timely manner and he answered any questions we had.”
“I had a cracked drain basket in the kitchen sink and a slow drain in the bathroom sink.”
“I had a great experience with Feikema Plumbing & Sanitation for my water heater installation.”
“He couldn’t do it cause our exterior drain tiles are so messed up.”
“They were here early and resolved the problem at a fair price.”
“Rather they wasted my time, they sent their estimator, kept promising a ready estimate every week I called.”
“They do a great job and I would recommend them for anyone needing a plumber.”
“AVOID this company at all costs!”
“Cody took the time to explain the work and answer my questions.”
“I have worked with feikmena plumbing in the past, and knew they were reliable.”
“Scam artists.”
People customers mention
Jimmy16 reviews
Jay12 reviews
Dirk11 reviews
Tyler7 reviews
Cody5 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Reviews for your job
Customers hired Feikema Plumbing & Sanitation for 8 kinds of job. Pick one to see what they paid and said.
Sara10 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 days ago★★★★★
Cardero was friendly and pumped our septic tank for a reasonable price of $330 for 1250gallons of sewage.. We had them install our system years ago and look foward to doing more business with Feikema!
Paid $200–400Reasonable price
Rosalie3 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a week ago★★★★★
The repair was done in a timely manner and he answered any questions we had. Very nice person.
Paid $1–200Reasonable priceDrain cleaning
Rachel5 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 weeks ago★★★★★
I had a great experience with Feikema Plumbing & Sanitation for my water heater installation. Cody took the time to explain the work and answer my questions. He and the team were very knowledgeable and made me feel comfortable throughout the process. I felt like I was in good hands and I’m happy with the service. Thank you, Cody and the Feikema team!
TomLocal Guide · 54 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 weeks ago★★★★★
We had water seepage because our drain tile had a blockage and Feikema was recommended by another plumber. They were here early and resolved the problem at a fair price. I HIGHLY RECOMMEND THUS COMPANY!!!!
Paid $200–400Reasonable priceService not listed
Joan8 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
I am not knowledgeable about water pressure and sink leaks. The technician came in and showed me how he tightened the valve and clean the aerators. He was very professional.
Paid $1–200Reasonable priceFaucet repair
Lindsay5 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
I was able to call and get assistance right away. The plumber was helpful, solved my issue quickly, and answered all my questions. I felt to price charged was reasonable and fair.
Ive used Feikema twice and it has been excellent each time, once to unclog my kitchen sink and the othe to replace the main water line valve thst was squeaking. They got in, isolated the problem and made the fix. They don't gouge you on the pricing either like the big name companies.
They have a loyal customer.
Response from the owner · a day ago
Thank you, Domokun84, for the wonderful 5-star review! We're glad we could help with both your kitchen sink and main water line valve. We appreciate your kind words about our service and fair pricing. Thank you for trusting Feikema Plumbing & Sanitation again. We're grateful to have you as a loyal customer!
Sara Long10 reviewsiTotal number of Google reviews Sara has written across all businesses on Google Maps, not just this one.
Cardero was friendly and pumped our septic tank for a reasonable price of $330 for 1250gallons of sewage.. We had them install our system years ago and look foward to doing more business with Feikema!
Price assessment: Reasonable price
Price: $200–400
Response from the owner · 2 days ago
Thanks, Sara! Glad Cardero took good care of your septic tank again. We appreciate your continued trust in us here in Munster and look forward to the next job!
Naomi Frith1 reviewiTotal number of Google reviews Naomi has written across all businesses on Google Maps, not just this one.
They guy was very professional. He did an amazing job. Thank you.
Price assessment: Reasonable price
Price: $200–400
Services: Sewer cleaning
Response from the owner · 4 days ago
Thank you, Naomi! We appreciate your kind words and are glad you were happy with our sewer cleaning service. Thank you for choosing Feikema Plumbing & Sanitation!
Michael Jasinski3 reviewsiTotal number of Google reviews Michael has written across all businesses on Google Maps, not just this one.
Feikama has been our plumber of choice for many years now and I truly appreciate them! Dirk always makes sure that we’re taken care of no matter the situation. One time I was at work and couldn’t get home to help with out when the water heater blew up on us and I was worried about my wife having to deal with it. Dirk personally took care of us and got the situation under control. I’ll always be thankful for his above and beyond help and first in last out attitude. Thanks! Mike.J
Price assessment: Great price
Services: Drain cleaning, Sewer cleaning
Response from the owner · 8 months ago
Hi, Michael. Your feedback is highly appreciated. Thank you for the review!
john luke4 reviewsiTotal number of Google reviews john has written across all businesses on Google Maps, not just this one.
I had a great experience with Feikema Plumbing & Sanitation for my water heater installation. Cody took the time to explain the work and answer my questions. He and the team were very knowledgeable and made me feel comfortable throughout the process. I felt like I was in good hands and I’m happy with the service. Thank you, Cody and the Feikema team!
Price assessment: Reasonable price
Price: $2,000+
Services: Water heater installation, Shower installation, Drain cleaning
Response from the owner · 3 weeks ago
Thank you, Rachel! We're so glad to hear you had a great experience with Cody and the team during your water heater installation. Your comfort and satisfaction are our top priorities. We appreciate your kind words!
Mike Pellegrino3 reviewsiTotal number of Google reviews Mike has written across all businesses on Google Maps, not just this one.
Outstanding viable assessment
and explanation that greatly reduced the initial cost of the job, and effort to go beyond.
Special consideration, dedicated procurement, and pro installation of ancient faucet with modern branded replacement alternative. Tyler “attacked” the job. Well done!!!
Response from the owner · 3 weeks ago
Thank you, Mike! We appreciate your kind words and are glad to hear that Tyler provided exceptional service and helped reduce costs. Your feedback means a lot to us!
