iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 59%99+58.1Reliability 26%98+25.6Value 15%100+15.2Experts Score= 99Not enough data for replies to reviews; its weight is shared by the others.Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.99SCORE
AGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#2 of 100 pet groomingiPosition by Experts Score among all companies we track in this category. · better than 99%
5.0★★★★★85 Google reviews · 24 photos
100%five-star reviews
5.00★last 12 monthsiAverage stars on reviews from the last 12 months only.
0%1–2★ in 2 yearsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
Google reviewers rate this San Diego grooming business five stars based on eighty-five reviews, noting that the owner responds to eighty percent of feedback. Customers describe services including cat and dog grooming, nail trimming, bathing, and flea treatment, highlighting the staff's patience with anxious or senior pets. Recurring themes include easy booking, quick turnaround times, clear communication, and affordable pricing. No common criticisms appear in the provided excerpts, as all listed reviews are five-star.
Google rating: 5.0 out of 5 from 85 reviews (100% five-star).
Reviews on this page: 85 Google reviews (76 with written comments, 34 with photos).
Owner responses: the business replied to 80% of reviews.
Most recent review: October 23, 2026.
Service: Pet Groomer serving San Diego, California.
Data from Google, last updated October 25, 2026.
Score profile vs other pet grooming
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: reliability.
Felines and Friends GroomingPet Grooming median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Felines and Friends Grooming: 99/100 on this factor. Category median: 86.A
99
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Felines and Friends Grooming: 98/100 on this factor. Category median: 82.A
98
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Not enough reviews for this factor yet. Category median: 97.–
–
ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Felines and Friends Grooming: 100/100 on this factor. Category median: 100.A
100
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Felines and Friends Grooming: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Not enough reviews for this factor yet. Category median: 56.–
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Bar = this company · dark tick = category median.
Star ratings
85 Google reviews we collected
5.0of 5
5 stars85100%
4 stars00%
3 stars00%
2 stars00%
1 star00%
Praise vs complaints
Phrases our text analysis found in 76 written reviews
94%praise
Praise11894%
Complaints76%
PriceiGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Price verdicts customers left with their Google review
100%fair
Great price2445%
Reasonable2751%
Overpriced00%
Not sure24%
Topic share
How often each topic comes up in the written reviews
7topics
Staff & attitude3427%
Would recommend3024%
Quality & results2722%
Speed & response108%
Honesty & trust108%
Communication76%
Price & value76%
What customers talk about
We read 76 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“They LOVE kitties, are kind and extremely knowledgeable.”
“They helped me regain peace and joy while my baby is undergoing her flea treatment, and I couldn't recommend them enough.”
“We have loved working with her and cannot recommend her highly enough.”
“They were super easy to get in touch with and incredibly thorough on the phone.”
“Let me set the scene, because I was in a terrible predicament.”
“Jen and team were able to accommodate me quickly to help my girl with a skin irritation after we moved.”
“She only trusted me when she had her second litter, losing her first to the wilds.”
“Hand off was super simple, they communicated about potential pick up time, reached out 15 minutes before he was done, at pickup he was in a quiet room…”
“Her services are so reasonably priced for the quality and care.”
People customers mention
Jen33 reviews
Denver5 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Reviews for your job
Customers hired Felines and Friends Grooming for 8 kinds of job. Pick one to see what they paid and said.
Robert10 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 weeks ago★★★★★
Jen and team were able to accommodate me quickly to help my girl with a skin irritation after we moved. She now looks great and smells great and feels great, and they treated her incredibly well. She is a high anxiety kitty so I was worried, no need as everything went wonderfully. This place provides exceptional…
Great priceCat ear cleaningCat groomingCat bathing
CynthiaLocal Guide · 11 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
I wish I found this place a lot sooner! They were super easy to get in touch with and incredibly thorough on the phone. We went over many topics during the screening call and by the end I was 100% confident my cat was in good hands. They were even able to get us in next day! Hand off was super simple, they…
Reasonable priceCat grooming and stylingCat ear cleaningCat grooming
Thalia8 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
My 16-year-old Yorkie loved the extra special TLC that Jen provided. Max is looking extra spiffy and I can tell he really enjoyed his time at Felines and Friends! Two big paws up! 🐾
Reasonable priceDog bathing and blow dry
Megan1 reviewiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
Wonderful service! Highly recommend!
My dog has bad anxiety and is really nervous when it comes to getting groomed. Most places don’t want to deal with him, I’ve been told he can’t come back. Then we found Jen. Jen is very loving and patient with my dog. Hearing he “did great!” Is so refreshing! He also looks and smells incredible after every appointment!
Great priceDog full service grooming
Lindsay2 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
Cute little neighborhood spot - staff were really nice and booking was easy. My cat’s nails were clipped fast and I’ll definitely be back!
Cat nail trimming
Rebecka12 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
I definitely recommend Felines and friends! I appreciate the love and care Jen puts into grooming for my cat.
Jen and team were able to accommodate me quickly to help my girl with a skin irritation after we moved. She now looks great and smells great and feels great, and they treated her incredibly well. She is a high anxiety kitty so I was worried, no need as everything went wonderfully. This place provides exceptional care and I will definitely be bringing Cassie back! They LOVE kitties, are kind and extremely knowledgeable. Excellent job!
I wish I found this place a lot sooner! They were super easy to get in touch with and incredibly thorough on the phone. We went over many topics during the screening call and by the end I was 100% confident my cat was in good hands. They were even able to get us in next day! Hand off was super simple, they communicated about potential pick up time, reached out 15 minutes before he was done, at pickup he was in a quiet room in his kennel resting and we went over how he did during the groom. 10/10 experience, my cat looks so handsome now!
Price assessment: Reasonable price
Services: Cat grooming and styling, Cat ear cleaning, Cat grooming, Cat bathing, Cat nail trimming
Thalia8 reviewsiTotal number of Google reviews Thalia has written across all businesses on Google Maps, not just this one.
My 16-year-old Yorkie loved the extra special TLC that Jen provided. Max is looking extra spiffy and I can tell he really enjoyed his time at Felines and Friends! Two big paws up! 🐾
Price assessment: Reasonable price
Services: Dog bathing and blow dry
Response from the owner · a month ago
Awh thank you Thalia!!! We love Max! We are so happy you guys chose us! 😊
Megan Hickman1 reviewiTotal number of Google reviews Megan has written across all businesses on Google Maps, not just this one.
Wonderful service! Highly recommend!
My dog has bad anxiety and is really nervous when it comes to getting groomed. Most places don’t want to deal with him, I’ve been told he can’t come back. Then we found Jen. Jen is very loving and patient with my dog. Hearing he “did great!” Is so refreshing! He also looks and smells incredible after every appointment!
Price assessment: Great price
Services: Dog full service grooming
Response from the owner · a month ago
Awh thank you so much Megan! I Gizmo is the sweetest little man ever, he just needs a gentle touch and some patience. We are very happy to have him here. and I cant wait to see him again for his next appointment :)
Lindsay Rauch2 reviewsiTotal number of Google reviews Lindsay has written across all businesses on Google Maps, not just this one.
Man. I couldn't be happier with the care they took with my baby girl. She's 9 years old, and has never been touched by anyone but me. She was born feral, surviving her first couple years among the wilds in Julian. She only trusted me when she had her second litter, losing her first to the wilds. She brought the babies upon to my porch and came inside only after I had caught 3 babies, we lost two that night. So, her and I have had an agreement that I would leave her alone and she would let me pet her. They are miracle workers!!!!!!
Price assessment: Reasonable price
Services: Cat grooming and styling
Tony Smouse15 reviewsiTotal number of Google reviews Tony has written across all businesses on Google Maps, not just this one.
Absolutely top-notch professional pet lovers took great care of my princess cat Sybil. The environment is clean and professional and welcoming, and the staff is incredibly knowledgeable. Highly recommend.
Price assessment: Great price
Services: Cat grooming and styling, Cat ear cleaning
Response from the owner · 2 months ago
Awh thank you Tony!! I really enjoyed meeting and grooming Sybil. She's a gem. We will see you both next time :)
Stacey Bruington2 reviewsiTotal number of Google reviews Stacey has written across all businesses on Google Maps, not just this one.
