Serenity Forsythe2 reviewsTotal number of Google reviews Serenity has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleThese guys were fast, good communication and did great work.
Fences & Decks By NW Premier Services Salem
How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 59%98+57.5Reliability 26%96+25Value 15%93+14.2Craft & service penalty97−0.3Experts Score= 96Not enough data for replies to reviews; its weight is shared by the others.Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.96SCORE
AGradeLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#14 of 43 gate installationPosition by Experts Score among all companies we track in this category. · better than 69%
5.0 ★★★★★ 26 Google reviews · 24 photos
100%five-star reviews
5.00★last 12 monthsAverage stars on reviews from the last 12 months only.
0%1–2★, last 20 reviewsShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
96%reviews answered by the owner
Sep 2026latest review
Fences & Decks By NW Premier Services Salem at a glance
Reviewers praise the company for fair pricing, punctual scheduling, and high-quality craftsmanship on fences, decks, and various home repairs. Customers frequently highlight the owner's responsiveness and clear communication throughout the project lifecycle, noting that the team often goes beyond initial requests to ensure customer satisfaction. With a perfect five-star rating from twenty-six reviews, no recurring criticisms appear in the provided excerpts, as all feedback focuses on professional conduct and reliable service delivery.
- Google rating: 5.0 out of 5 from 26 reviews (100% five-star).
- Reviews on this page: 26 Google reviews (26 with written comments, 4 with photos).
- Owner responses: the business replied to 96% of reviews.
- Most recent review: September 13, 2026.
- Service: Gate Installation Service serving Salem, Oregon.
Data from Google, last updated November 13, 2026.
Score profile vs other gate installation
Score per factor (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and satisfaction; weakest: value.
SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Fences & Decks By NW Premier Services Salem: 98/100 on this factor. Category median: 90.A
98
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Fences & Decks By NW Premier Services Salem: 96/100 on this factor. Category median: 87.A
96
Craft & serviceCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Fences & Decks By NW Premier Services Salem: 97/100 on this factor. Category median: 97.A
97
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Fences & Decks By NW Premier Services Salem: 93/100 on this factor. Category median: 100.A
93
MomentumMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Fences & Decks By NW Premier Services Salem: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Not enough reviews for this factor yet. Category median: 75.–
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Bar = this company · dark tick = category median.
Star ratings
26 Google reviews we collected
- 5 stars26100%
- 4 stars00%
- 3 stars00%
- 2 stars00%
- 1 star00%
Praise vs complaints
Phrases our text analysis found in 26 written reviews
- Praise6899%
- Complaints11%
Topic share
How often each topic comes up in the written reviews
- Would recommend1217%
- Price & value1116%
- Quality & results1014%
- Staff & attitude1014%
- Speed & response1014%
- Communication1014%
- Honesty & trust69%
What customers talk about
We read 26 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“To even having an amazing team instal it definitely recommending and requesting for future projects.”
“We had multiple quotes and not only were they more affordable, the quality of work exceeded our expectations.”
“These guys were fast, good communication and did great work.”
“The guys in the field were hard working and friendly.”
“From quote to finish they were prompt and thorough with everything!”
“They did a great job and communication was fabulous.”
“Great communication, great value, honest, excellent work and flexible.”
People customers mention
- Zeke 6 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Reviews for your job
Customers hired Fences & Decks By NW Premier Services Salem for 5 kinds of job. Pick one to see what they paid and said.
Recent reviews
Elizabeth9 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★
Northwest Premier Services removed and replaced our fence. We are very pleased with the craftsmanship. They did a great job and communication was fabulous. I recommend them highly.
AnthonyLocal Guide · 15 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★
NW Premier replaced our fence, and they did an amazing job. We had multiple quotes and not only were they more affordable, the quality of work exceeded our expectations.On top of that, Zeke and the crew were great all around. They went out of their way to accommodate our requests and answer questions. I can't recommend NW Premier enough.
LA10 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★
Zeke provided a personalized and careful quote and design for our rural fence project with automatic gate. Team was a pleasure to work with- putting in 10+ hour days in the heat to get the job done. Zeke followed up after installation- adjusted and customized our layout without any additional charge. Highly recommend.
Dan6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 6 months ago★★★★★
I give my full recommendation to the crew at NW premier services. Zeke and his workers were hard working and honest. These are the principles that they stand on. I needed some trees removed, and a fence built. I received bids from 4 different companies. None of them impressed me like NW premier services. Their bid…
Paul6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★★
Fences & Decks replaced a patio gazebo for me. The workmanship was good , fair pricing They started and finished as agreed upon. The guys in the field were hard working and friendly. Definitely recommend them!
Nilo2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★
Very Satisfied with the deck NW Premier Services built for me. It was fast and efficient. From the start requesting to get a quote. To having zeke come out check it out, hear me out and give me input on it and getting the quote. To even having an amazing team instal it definitely recommending and requesting for future projects.
Jobs customers hired them for
| Job | Reviews | Category typical |
|---|---|---|
| General repairs | 4 | — |
| Roof repair | 3 | — |
| Home maintenance & repairs | 3 | — |
| Gutter cleaning | 2 | — |
| Cleaning | 2 | — |
Compare with
Photos
Customer reviews
5.0 ★★★★★ 26 reviews on Google · rating breakdown
Reviews from Google, shown as published (original wording, unedited).
Jobs customers hired them for — from Google's service tags and the review text
Team members customers mention
Elizabeth Allman9 reviewsTotal number of Google reviews Elizabeth has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleNorthwest Premier Services removed and replaced our fence. We are very pleased with the craftsmanship. They did a great job and communication was fabulous. I recommend them highly.
Response from the owner · 2 months ago
Thank you, Elizabeth, for the wonderful review of our fence removal and replacement in Salem. We're thrilled our craftsmanship and communication stood out — fence replacement is a specialty we take seriously and we aim to deliver prompt, professional results. Your recommendation means a lot to our team. Please reach out anytime if you have urgent needs or future projects.
Anthony BeachLocal Guide · 15 reviewsTotal number of Google reviews Anthony has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleNW Premier replaced our fence, and they did an amazing job. We had multiple quotes and not only were they more affordable, the quality of work exceeded our expectations.On top of that, Zeke and the crew were great all around. They went out of their way to accommodate our requests and answer questions. I can't recommend NW Premier enough.
Response from the owner · 2 months ago
Anthony, thank you for the fantastic review. We’re thrilled the fence replacement in Salem exceeded your expectations and that Zeke and the crew were able to accommodate your requests while keeping the project affordable. Your recommendation means a lot to our specialized fence and deck team — we pride ourselves on quality workmanship and prompt service. If you need anything else, we’re ready to help quickly.
LA Bentson10 reviewsTotal number of Google reviews LA has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleZeke provided a personalized and careful quote and design for our rural fence project with automatic gate. Team was a pleasure to work with- putting in 10+ hour days in the heat to get the job done. Zeke followed up after installation- adjusted and customized our layout without any additional charge. Highly recommend.
Response from the owner · 3 months ago
Thank you, LA — we appreciate the recommendation. We're glad Zeke and our crew could design and install your rural fence and automatic gate in Salem, and that the long, hot days resulted in a job you’re happy with. Providing detailed quotes, on-site adjustments, and timely follow-up is part of our specialty, so it’s great to hear the customization at no extra charge met your needs. Your praise means a lot to the whole team.
Dan Erickson6 reviewsTotal number of Google reviews Dan has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleI give my full recommendation to the crew at NW premier services. Zeke and his workers were hard working and honest. These are the principles that they stand on. I needed some trees removed, and a fence built. I received bids from 4 different companies. None of them impressed me like NW premier services. Their bid was the lowest, but it was their attitude that impressed me the most. You cannot go wrong with NW premier services. I give my full and honest recommendation for all your home projects
Response from the owner · a year ago
Thank you so much for the kind review Dan! We're thrilled to hear you were happy with our work, and we greatly appreciate the recommendation! It's been a real pleasure working with you! Never hesitate to reach out if you ever need help on another project!
Paul Gibbons6 reviewsTotal number of Google reviews Paul has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleFences & Decks replaced a patio gazebo for me. The workmanship was good , fair pricing They started and finished as agreed upon. The guys in the field were hard working and friendly. Definitely recommend them!
Response from the owner · 6 months ago
Thank you, Paul — we appreciate the recommendation and your kind words about our workmanship and fair pricing. We're glad the patio gazebo replacement in Salem was completed on schedule and that our crew's hard work and friendliness made a positive impression. I’ll be sure to pass your praise along to the field team. If you need any future fence, deck, or gazebo work, we’re ready to respond quickly.
Nilo Moreno2 reviewsTotal number of Google reviews Nilo has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleVery Satisfied with the deck NW Premier Services built for me. It was fast and efficient. From the start requesting to get a quote. To having zeke come out check it out, hear me out and give me input on it and getting the quote. To even having an amazing team instal it definitely recommending and requesting for future projects.
Response from the owner · a year ago
Thank you so much for the kind review Nilo! We are thrilled to hear that you are happy with our work! It was a pleasure working with you and we greatly appreciate the recommendation! We look forward to working with you on any project you may have in the future. Thanks you! :)
J L Hawkins2 reviewsTotal number of Google reviews J has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleThank you, thank you, thank you!! 5 stars are just not enough!! Thank you to Zeke, Christian, Quan and Jonathan. Professional people with a work ethic rarely seen this day and age. Exceptional quality and workmanship on our new deck! Seriously top shelf work! The demo of our old deck and the installation of the new deck was done with such care and precision it was obvious these guys took pride in what they were doing. From quote to finish they were prompt and thorough with everything! Thanks again to NW Premier Services, we will not hesitate calling on you again and referring you to our friends and neighbors! Our best wishes for all of you!!
Response from the owner · a year ago
Wow thank you so much for the amazing review John! It was truly a pleasure working with you, and we’re beyond thrilled that you love your new deck! Your kind words mean the world to our whole team, and we truly appreciate your trust, support, and recommendation! We look forward to working with you again with any future project you may have! Thank you once again!! :)
Steve Stone8 reviewsTotal number of Google reviews Steve has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleVery professional business who caters to their customers. Prompt on time scheduling and on time with their job, start to finish. They even left the work site extra clean. Thank you Zeke and the rest of your NW Premier Services LLC crew who installed my new fence. I now have a new construction business in my address book. Steve S. - Salem
Response from the owner · a year ago
Thank you so much for the kind review Steve! We are thrilled to hear that you were happy with our work, and greatly appreciate the recommendation! It was a pleasure working with you, and we look forward to helping out again with any future projects you may have, Thanks!
Peter Carlson8 reviewsTotal number of Google reviews Peter has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleI just recently had a tree taken out and was so pleased that I wanted them to build out fence. Zeke brought samples and before we knew it, his guys were tearing down my old fence and installing our new one. The guys, again, methodical. Our new fence is awesome. It looks great and it's a solid as they come.
Response from the owner · a year ago
Thank you so much for taking the time to write us a review Peter! Your kind words mean a lot to us, and we're thrilled to hear you are happy with our work! It was a pleasure working with you Please don't hesitate to reach out if you need anything in the future!
Fences & Decks By NW Premier Services Salem on Google Maps →
Business details
- Address: 2659 Commercial St SE #238, Salem, OR 97302
- Phone: (971) 998-8856
- Website: salemfences.com
- Service area: Salem, OR