Google reviewers rate Ferguson HVAC 4.5 out of 5 stars, frequently praising the knowledgeable staff, helpful service, and reliable inventory availability for professional contractors. Customers often highlight the friendly atmosphere and the company's willingness to assist with urgent orders or custom parts. Criticisms in the lower-rated reviews focus on slow computer systems that delay order processing, long unloading times, and policies restricting information access to non-licensed contractors.
Google rating: 4.5 out of 5 from 34 reviews (68% five-star).
Reviews on this page: 34 Google reviews (19 with written comments).
Owner responses: the business replied to 82% of reviews.
Reviews from Google, shown as published (original wording, unedited).
HVAC DOCTORS PLUMBING AND HVAC13 reviews
★★★★★
It's always a pleasure going in here.Stopping in here for all my professional products.In the hvac industry , they treat you great and they go above and beyond for me , my customers and their customers they make you feel honored being part of the trane family
Response from the owner · 2 months ago
Hi, That's what we like to hear! At Ferguson, we pride ourselves in our comprehensive inventory and our helpful associates. Thank you for your business and for sharing your positive experience.
Low key one of the better supply houses. It might not be convenient to get to but it’s sure feels like it when you are greeted with a smile. Shout out to rusty and the gang for always being so helpful and easygoing.
The guy Cory there is amazing, very helpful, very courteous and knowledgeable of their products!! The other staff is awesome also.They always have everything hvac that we need in a jam,if not they order asap.5 STAR SERVICE, I highly recommend!! S.G. Torrice Peabody is my go to for hvac service and or install parts and supplies
Response from the owner · 2 years ago
Thank you for the kind review, Jesse! We’re glad Corey and the rest of the crew provided such a great experience! We look forward to seeing you back at the branch soon.
Thank you for the kind review, Joe. Please let us know if there is anything that you are not seeing at the branch and we will do whatever we can to accommodate.
These guys are on the ball. Always pleasant to work with. Will go above and beyond for even the small businesses. Haven't had to run back there from a job because they forgot something or missed something like many other supply houses.
Response from the owner · 5 years ago
Thank you for the kind review, Tom! We love our Peabody crew! Happy to hear we are serving you well and look forward to working with you in the future.
They wouldn’t even tell me if the had the vent covers I wanted because I am not a lid ended contractor.
Response from the owner · 5 years ago
Hello Ethel,
We apologize for any misunderstanding or miscommunication and for your poor experience. We would love to help answer your question and remedy any misunderstanding from your visit. Please contact us at [email protected] or call 978-657-7779 and ask for Matt LaPan. Thank you, have a great day.
