Experts Reviews · Company report
How the Experts Score is calculatedEach factor is scored 0–100 against the other companies in this category (Satisfaction and Reliability also count absolute quality: 65% absolute, 35% relative), then weighted:Satisfaction 50%57+28.5Reliability 21%70+15Momentum 11%92+10.5Track record 10%15+1.5Accountability 7%77+5.5Experts Score= 61Not enough data for craft & service, value; its weight is shared by the others.Grade B: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.61SCOREFerguson HVAC
Peabody, MA · Grade BLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #75Position by Experts Score among all companies we track in this category. of 103 HVAC contractors · 4.5★ from 34 Google reviews
Report card
Percentile vs other HVAC contractors (100 = best)Percentile vs other companies in the category: 70 means better than 70% of them.. Strongest: momentum and accountability; weakest: track record.
SatisfactionSatisfaction · 35% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; 65% absolute (3.5★ = 0, 5★ = 100), 35% vs the category.Ferguson HVAC is better than 57% of HVAC contractors.C
57
ReliabilityReliability · 15% of the scoreHow rarely jobs go badly: share of 1–2★ reviews in the last 24 months (fewer = better); 65% absolute (0% = 100, 15%+ = 0), 35% vs the category.Ferguson HVAC is better than 70% of HVAC contractors.B
70
Craft & serviceCraft & service · 20% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review with highlights; 65% absolute (0% = 100, 10%+ = 0), 35% vs the category.Ferguson HVAC is better than —% of HVAC contractors.–
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ValueValue · 10% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights.Ferguson HVAC is better than —% of HVAC contractors.–
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MomentumMomentum · 8% of the scoreLast 12 months vs lifetime average — improving or slipping.Ferguson HVAC is better than 92% of HVAC contractors.A
92
Track recordTrack record · 7% of the scoreReview volume and years with reviews.Ferguson HVAC is better than 15% of HVAC contractors.F
15
AccountabilityAccountability · 5% of the scoreOwner replies to 1–3★ reviews.Ferguson HVAC is better than 77% of HVAC contractors.B
77
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Ferguson HVAC for swimming pool equipment repair
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