Financial planner · Knoxville, TN · reviewed since 2023
iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 59%99+58.1Reliability 26%97+25.3Value 15%100+15.2Experts Score= 99Not enough data for replies to reviews; its weight is shared by the others.Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.99SCORE
AGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#7 of 34 financial plannersiPosition by Experts Score among all companies we track in this category. · better than 82%
5.0★★★★★39 Google reviews · 5 photos
100%five-star reviews
5.00★last 12 monthsiAverage stars on reviews from the last 12 months only.
0%1–2★ in 2 yearsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
Google reviewers rate Financial Partners of TN, LLC five stars based on thirty-nine reviews, highlighting consistent praise for the firm's retirement planning, portfolio management, and 401(k) services. Clients frequently cite the team's punctuality, clear communication, and personalized advice as key factors in their satisfaction, noting that the staff takes time to explain complex financial concepts in straightforward terms. The reviews indicate a strong emphasis on long-term client relationships and trust, with no recurring criticisms identified in the provided excerpts.
Google rating: 5.0 out of 5 from 39 reviews (100% five-star).
Reviews on this page: 39 Google reviews (35 with written comments, 1 with photos).
Owner responses: the business replied to 0% of reviews.
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: reliability.
This companyFinancial Planners median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Financial Partners of TN, LLC: 99/100 on this factor. Category median: 99.A
99
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Financial Partners of TN, LLC: 97/100 on this factor. Category median: 97.A
97
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Not enough reviews for this factor yet. Category median: 100.–
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ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Financial Partners of TN, LLC: 100/100 on this factor. Category median: 100.A
100
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Financial Partners of TN, LLC: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Not enough reviews for this factor yet. Category median: 58.–
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Bar = this company · dark tick = category median.
Star ratings
39 Google reviews we collected
5.0of 5
5 stars39100%
4 stars00%
3 stars00%
2 stars00%
1 star00%
Praise vs complaints
Phrases our text analysis found in 35 written reviews
100%praise
Praise51100%
Complaints00%
PriceiGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Price verdicts customers left with their Google review
100%fair
Great price467%
Reasonable233%
Overpriced00%
Not sure00%
Topic share
How often each topic comes up in the written reviews
6topics
Staff & attitude1835%
Honesty & trust918%
Would recommend816%
Communication714%
Quality & results612%
Speed & response36%
What customers talk about
We read 35 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“This investment firm more than meets my business expectations, and always with a friendly “family” approach.”
“Dependable, quality customer service—this is what is so often missing in today’s business world, but what I still demand and expect.”
“We highly recommend them for their expertise and transparent approach to retirement planning and investing.”
“Always available and ready to explain and discuss financial health.”
“They not only provide excellent service but also take the time to explain everything in a simple, straightforward way.”
“They are fast to respond and have provided excellent advice.”
People customers mention
John11 reviews
Gail10 reviews
Fawaz8 reviews
Darcy4 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Reviews for your job
Customers hired Financial Partners of TN, LLC for 4 kinds of job. Pick one to see what they paid and said.
David9 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 4 months ago★★★★★
Can't say enough good things about John and Gail. We've been clients for five or six years and they've helped us immensely!
dave8 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★
Dependable, quality customer service—this is what is so often missing in today’s business world, but what I still demand and expect. This investment firm more than meets my business expectations, and always with a friendly “family” approach. Most of all, I trust John and Gail, and I know they will look out for my…
Carol2 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★
John & Gail have worked with us for many years, and we feel we have received excellent advice and guidance. They assisted with my retirement 5 years ago, and my portfolio has remained stable. Darcy has also been very helpful and kind.
Financial planRetirement savings consulting
Kim6 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★
John and his staff are absolutely amazing. We have been clients for several years and they have done a fabulous job for us. They are fast to respond and have provided excellent advice. We feel very comfortable moving into retirement under his guidance. We highly recommend them!
Nadim3 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★
Very astute financial planners with an eye for client service and professional advice. Always available and ready to explain and discuss financial health. Highly recommend them. They handle my office 401k plan so you know I trust them implicitly.
Great priceFinancial plan
Jerry4 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★
My wife and I moved to East TN in 2014 & were determined to find trustworthy & knowledgeable fiduciary for our retirement accounts. I interviewed 4 investment firms. John Fawas & Financial Partners of TN clearly stood as leaders in Knoxville market. During this time, John has provided sound investment strategy for…
Dependable, quality customer service—this is what is so often missing in today’s business world, but what I still demand and expect. This investment firm more than meets my business expectations, and always with a friendly “family” approach. Most of all, I trust John and Gail, and I know they will look out for my wife and me. They have my highest recommendation, without reservation!
Carol Tindell2 reviewsiTotal number of Google reviews Carol has written across all businesses on Google Maps, not just this one.
John & Gail have worked with us for many years, and we feel we have received excellent advice and guidance. They assisted with my retirement 5 years ago, and my portfolio has remained stable. Darcy has also been very helpful and kind.
John and his staff are absolutely amazing. We have been clients for several years and they have done a fabulous job for us. They are fast to respond and have provided excellent advice. We feel very comfortable moving into retirement under his guidance. We highly recommend them!
Nadim Jubran3 reviewsiTotal number of Google reviews Nadim has written across all businesses on Google Maps, not just this one.
Very astute financial planners with an eye for client service and professional advice. Always available and ready to explain and discuss financial health. Highly recommend them. They handle my office 401k plan so you know I trust them implicitly.
Price assessment: Great price
Services: Financial plan
Jerry Peach4 reviewsiTotal number of Google reviews Jerry has written across all businesses on Google Maps, not just this one.
My wife and I moved to East TN in 2014 & were determined to find trustworthy & knowledgeable fiduciary for our retirement accounts. I interviewed 4 investment firms. John Fawas & Financial Partners of TN clearly stood as leaders in Knoxville market. During this time, John has provided sound investment strategy for our financial portfolio. Thank you, Team Financial Partners of TN, John, Gail, & Darcy
After searching for a retirement advisor for several years, my family was so relieved to find Financial Partners in Knoxville. The team, especially John F. and Gail H., has been incredibly helpful. They not only provide excellent service but also take the time to explain everything in a simple, straightforward way. Their expertise covers a wide range of topics, from 401(k) funds and real estate to retirement healthcare strategies. We highly recommend them for their expertise and transparent approach to retirement planning and investing.
We have been clients of Financial Partners since taking John’s UT non-credit course on retirement in 2018. John and Gail have guided us through the transition to retirement and we have been pleased with their management of our retirement investments. We highly recommend their services.
Sheri Burnette9 reviewsiTotal number of Google reviews Sheri has written across all businesses on Google Maps, not just this one.
John and Gail are so knowledgeable. Their guidance is much appreciated and they explain everything so throughly. A shout out to Darcy as well. They are kind, thoughtful and a lot of fun as well! They make our financial journey much easier.