Analyzing 5,890,1035.9M ReviewsFor 16,26616.3K Experts
Customers frequently praise the shop for timely repairs, clear communication, and fair pricing, noting that staff often handle insurance coordination efficiently. Positive reviews highlight the quality of paint and body work, as well as the provision of rental vehicles during repairs. However, some lower-rated experiences cite issues with delayed vehicle returns, incomplete interior cleaning, or mechanical oversights that required additional service.
Data from Google, last updated October 25, 2026.
Score per factor (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: replies to reviews.
Bar = this company · dark tick = category median.
876 Google reviews we collected
Phrases our text analysis found in 720 written reviews
Price verdicts customers left with their Google review
How often each topic comes up in the written reviews
We read 720 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“With Mike in command, every single person I interacted with at Fine Lines was professional, courteous, friendly, and patient beyond measure.”
“The man who answered the phone was extremely rude, telling me essentially that them pushing my estimated time of rebuild forward wasnt an actual updat…”
“From start to finish, the entire staff did a fantastic job, delivering top-tier service and craftsmanship.”
“Poor communication, shoddy and sloppy repair(s), did not want to honor their warranty when it was done incorrectly the first time.”
“If you need body work done right by people who genuinely care, look no further.”
“As I started thinking about it, it occurred to me that I leave those cards in my vehicle because they do not fit in my wallet and I never use them.”
“Had a great experience here and I have got the fast solution here🙌🙌”
“…rance company for almost a month after it was requested which greatly delayed my check needed to replace my vehicle.…”
“Insurance service, so I wasn't paying--but great communication and paint/body work looks perfect.”
“When they said it was done the first time plus that's not explain something.”
“Repair cost was very reasonable and they actually got it done quicker than expected!”
“Which they did not do The guy in there gave me an estimate To paint A driver's door Driver's fender and passenger door When I got.”
“I don’t trust anyone else when it comes to body work.”
“…te males in front were looking at me strange as if they were either shady or racist.…”
praise complaint · found by our text analysis, Google review wording unchanged.
Customers hired Fine Line Auto Body-Lewis Center for 8 kinds of job. Pick one to see what they paid and said.
Excellent service with excellent communication. We would highly recommend using Fine Line.
Insurance service, so I wasn't paying--but great communication and paint/body work looks perfect.
Tracy was fantastic! Despite the chaotic insurance experience, she handled everything with ease! She made my experience working with Fine Line incredible, I would absolutely recommend coming here for all of your car needs!
Fine Line made the whole process easy with dealing with the insurance company. Workmanship was excellent and repairs done quickly. They kept us updated on the whole process. We have used Fine Line previously and they came through again with flying colors. I highly recommend them should you need auto body work.
Employees were very friendly and helpful throughout the process of getting the damage repaired on my car. They did a thorough and excellent job fixing the damage.
Everyone at fine line was super helpful and professional. I truly appreciate how quickly they completed the job as well.
| Job | Reviews | Category typical |
|---|---|---|
| Body & Trim | 291 | — |
| Painting | 160 | — |
| Auto glass repair | 18 | — |
| Tires | 16 | — |
| Steering & suspension repair | 15 | — |
| Welding | 12 | — |
| Electrical | 11 | — |
| Car towing | 7 | — |
4.8 ★★★★★ 876 reviews on Google · rating breakdown
Reviews from Google, shown as published (original wording, unedited).
Excellent service with excellent communication. We would highly recommend using Fine Line.
Thank you, Chris! We appreciate your kind words and recommendation. It's great to hear that you experienced excellent service and communication.
Insurance service, so I wasn't paying--but great communication and paint/body work looks perfect.
Thank you, Adrian! We're glad to hear you appreciated the communication and are happy with the paint and body work. Your satisfaction means a lot to us!
I cannot recommend Fine Lines Autobody – Lewis Center highly enough. From start to finish, the entire staff did a fantastic job, delivering top-tier service and craftsmanship. A special callout goes to Traci, who was an absolute powerhouse throughout the entire process. She had to juggle an extraordinary amount of moving parts—managing the daily workflow, coordinating repair expectations for both my vehicle and the other driver's, and navigating an insurance adjuster who was less than cooperative, to say the very least. Through all of that friction, Traci handled my claim with incredible grace and efficiency. With Mike in command, every single person I interacted with at Fine Lines was professional, courteous, friendly, and patient beyond measure. Dealing with auto repairs and insurance claims is usually a headache, but this team made it seamless. If you need body work done right by people who genuinely care, look no further.
Thank you, Stephen! We're grateful for your kind words and are glad to hear that Traci and the entire team made your experience seamless. Your recommendation means a lot to us!😊
Tracy was fantastic! Despite the chaotic insurance experience, she handled everything with ease! She made my experience working with Fine Line incredible, I would absolutely recommend coming here for all of your car needs!
Thank you, Taren! We're so glad to hear that Traci made your experience with us incredible despite the challenges. We appreciate your recommendation and look forward to assisting you with all your car needs in the future!
Had a great experience here and I have got the fast solution here🙌🙌
Thank you, Vamshi! We're glad to hear you had a great experience and found a fast solution. Your feedback means a lot to us!
Fine Line made the whole process easy with dealing with the insurance company. Workmanship was excellent and repairs done quickly. They kept us updated on the whole process. We have used Fine Line previously and they came through again with flying colors. I highly recommend them should you need auto body work.
Thank you, Mike! We appreciate your kind words and are glad to hear that our team made the process smooth for you. It's great to know that our workmanship and communication met your expectations once again. Your recommendation means a lot to us!
Employees were very friendly and helpful throughout the process of getting the damage repaired on my car. They did a thorough and excellent job fixing the damage.
Thank you, Amy! We're glad to hear that our team was friendly and helpful during your car repair process and that you are satisfied with the results. Your feedback means a lot to us!
Everyone at fine line was super helpful and professional. I truly appreciate how quickly they completed the job as well.
Thank you, Mindy! We appreciate your kind words about our helpful and professional team. It's great to hear that you were pleased with the quick completion of the job.
Fine Line did an excellent job repairing our vehicle. Highly recommend to anyone in need of vehicle repairs.
Thank you, Connie! We're glad to hear you were pleased with the repair work on your vehicle. Your recommendation means a lot to us!
We had a great experience at Lewis Centre today! I would recommend it to anyone, staff were super friendly and helpful!!
Thank you, Kayla! We're glad to hear you had a great experience at Lewis Center and that our staff made a positive impression. We appreciate your recommendation!
Analyzing 5,890,1035.9M ReviewsFor 16,26616.3K Experts
