Analyzing 5,760,1035.8M ReviewsFor 15,83615.8K Experts
Customers frequently praise Finnish Sauna Builders for responsive communication, knowledgeable product guidance, and helpful installation support. Recurring themes include the ease of ordering, flexible delivery options, and the company's willingness to resolve issues like damaged goods or pricing discrepancies. However, some lower-rated reviews criticize delayed shipping, a lack of post-sale communication, and the absence of assembly instructions for larger models, which can complicate the build process for inexperienced customers.
Data from Google, last updated October 28, 2026.
Score per factor (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and satisfaction; weakest: replies to reviews.
Bar = this company · dark tick = category median.
281 Google reviews we collected
Phrases our text analysis found in 266 written reviews
How often each topic comes up in the written reviews
We read 266 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“He was professional, he explained the policy, but upheld great customer service by honoring the original quote.”
“Tim, Paul, and team were very responsive and informative with answers when I had questions.”
“I would highly recommend this company and ask for Tim he's great!”
“Based on our experience, I cannot recommend purchasing a sauna from this company.”
“I had a great experience with the sales representative, Tim.”
“We ordered two of their saunas, one we received partially damaged, the other was crushed.”
“It’s refreshing to work with someone who communicates well and really knows the products they sell.”
“I had some problems along the way (getting electrical done at a reasonable rate) and they were very patient and helpful.”
“You can stop looking, trust Finnish Sauna Builders.”
praise complaint · found by our text analysis, Google review wording unchanged.
Great company to work with through the order process. Tim, Paul, and team were very responsive and informative with answers when I had questions. Looking forward to the new sauna!
Recieved damaged benches, they made things right by reaching out and resolving the issue. Thank you Corina for handing an issue professionally.
I had a great experience with the sales representative, Tim. Initially I contacted the company by phone and was quoted a price, when I received the invoice to finalize the purchase the discussed pricing wasn't listed. I reached on to the company to clarify and spoke with Tim. He was professional, he explained the…
Finnish Sauna worked with me to set up a small Utu Harvey Finnish sauna in my basement. I had some problems along the way (getting electrical done at a reasonable rate) and they were very patient and helpful. Both Karen and Paul answered all of my questions. As of yesterday, my Utu is up and running, installation…
Great experience working with Tim at Finnish Sauna Builders. He was extremely responsive, knowledgeable, and patient throughout the entire process. I had quite a few questions about the Leil Patio sauna, heater sizing, lighting, and different configuration options, and Tim was always quick to respond and helpful in…
Super helpful and friendly service. Easy to get ahold of and great follow up with any questions.
4.9 ★★★★★ 281 reviews on Google · rating breakdown
Reviews from Google, shown as published (original wording, unedited).
Great company to work with through the order process. Tim, Paul, and team were very responsive and informative with answers when I had questions. Looking forward to the new sauna!
So far so good. Is there a way I can track the shipping ment?
Recieved damaged benches, they made things right by reaching out and resolving the issue. Thank you Corina for handing an issue professionally.
I had a great experience with the sales representative, Tim. Initially I contacted the company by phone and was quoted a price, when I received the invoice to finalize the purchase the discussed pricing wasn't listed. I reached on to the company to clarify and spoke with Tim. He was professional, he explained the policy, but upheld great customer service by honoring the original quote. What more could you ask for with great customer service? I would highly recommend this company and ask for Tim he's great!!
Excellent customer service and communication.
Finnish Sauna worked with me to set up a small Utu Harvey Finnish sauna in my basement. I had some problems along the way (getting electrical done at a reasonable rate) and they were very patient and helpful. Both Karen and Paul answered all of my questions. As of yesterday, my Utu is up and running, installation crew did a great job. Love the sauna. When I had a question, Paul called me immediately this morning. Strongly recommend.
Great experience working with Tim at Finnish Sauna Builders. He was extremely responsive, knowledgeable, and patient throughout the entire process. I had quite a few questions about the Leil Patio sauna, heater sizing, lighting, and different configuration options, and Tim was always quick to respond and helpful in making sure I ended up with exactly the setup I wanted. It’s refreshing to work with someone who communicates well and really knows the products they sell. I wouldn’t hesitate to recommend Tim and Finnish Sauna Builders to anyone looking for a sauna. Great customer service from start to finish.
Super helpful and friendly service. Easy to get ahold of and great follow up with any questions.
Amazing experience, they give the best customer service and are available to answer any and all questions.
Ordered Harvia heater and Wi-Fi controller plus a window for the sauna I built. Outstanding quality & fantastic customer service from Tim! No reason to shop anywhere else!
Analyzing 5,760,1035.8M ReviewsFor 15,83615.8K Experts
