Analyzing 5,890,1035.9M ReviewsFor 16,26616.3K Experts

Experts Reviews · Company report
Finny's Complete Auto Repair - Luxury Imports & Exotics Specialists - BMW, Mercedes & More logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%85+46.4Reliability 24%77+18.7Value 14%100+14.1Replies to reviews 7%91+6.4Craft & service penalty87−1.3Momentum penalty68−3.2Experts Score= 81Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.81SCORE

Finny's Complete Auto Repair - Luxury Imports & Exotics Specialists - BMW, Mercedes & More

Muldraugh, KY · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #79Position by Experts Score among all companies we track in this category. of 80 car detailing services · 4.9★ from 597 Google reviews

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Report card

Percentile vs other car detailing services (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and replies to reviews; weakest: momentum.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Finny's Complete Auto Repair - Luxury Imports & Exotics Specialists - BMW, Mercedes & More is better than 85% of car detailing services.A
85
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Finny's Complete Auto Repair - Luxury Imports & Exotics Specialists - BMW, Mercedes & More is better than 77% of car detailing services.B
77
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Finny's Complete Auto Repair - Luxury Imports & Exotics Specialists - BMW, Mercedes & More is better than 87% of car detailing services.A
87
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Finny's Complete Auto Repair - Luxury Imports & Exotics Specialists - BMW, Mercedes & More is better than 100% of car detailing services.A
100
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Finny's Complete Auto Repair - Luxury Imports & Exotics Specialists - BMW, Mercedes & More is better than 68% of car detailing services.B
68
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Finny's Complete Auto Repair - Luxury Imports & Exotics Specialists - BMW, Mercedes & More is better than 91% of car detailing services.A
91

Reviews for your job

Customers hired Finny's Complete Auto Repair - Luxury Imports & Exotics Specialists - BMW, Mercedes & More for 8 kinds of job.

Finny's Complete Auto Repair - Luxury Imports & Exotics Specialists - BMW, Mercedes & More for a/c installation & repair

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.13
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).5.00
Usually paidThe price range customers picked most often for this job.—
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 89/100.How Job match is calculatedBuilt only from reviews Google tagged “A/C installation & repair”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#3 / 3

All 13 Google reviews tagged “A/C installation & repair”

ChristopherLocal Guide · 24 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 months ago★★★★★

Finny’s Complete Auto Repair, is one of the nicest places you came ever come to. Finny take great care of you and your car. He makes sure everything is done correctly. Be ing right side of Fort Knox, not just me but most every service member who has a Lexus, BMW and Mercedes and other foreign cars trust him and…

Great priceGeneral repairs & maintenanceAuto engine diagnosticBrakes
Guttorm5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Outstanding workmanship! Professional, friendly, knowledgeable and very reasonable! Highly recommend their services!

A/C installation & repairAuto A/C rechargeAuto A/C replacement
Susan10 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Found them friendly and very knowledgeable… ..professional work!

A/C installation & repairElectricalGeneral repairs & maintenance
Paulette4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

I checked around at several different repair shops to fix my A/C . I have to say they were very professional.i will recommend this repair shop to all of my family and friends. If I need something else to be fixed on my vehicle I will return to Finnys . again I have met several different repair shop individuals and…

A/C installation & repairAir conditioningSteering & suspension replacement
AaronLocal Guide · 22 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 4 years ago★★★★★

I have had finneys for my auto repairs and maintenance for going on five years. I have referred family and friends to them, because i know i can trust them.

A/C installation & repairAir & cabin filter replacementBattery+ Quality+ Professionalism
Teresa3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

I have been with this business since it's opening. I am of course extremely pleased with the service. Bill (Finny's) service is the only location I allow to work on my vehicle (now my second Mercedes, the first one was wreck. Just so to note that it wasn't a none repairable or too costly repair that caused the…

A/C installation & repairAir & cabin filter replacementBattery+ Punctuality+ Quality+ Professionalism
Tasha4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

I had the mechanic to work on a vehicle that has been sitting for a while. He was able to get me back up and running again. I had to bring the vehicle back to him because it would cut off when I put the car into reverse. Him and his assistant was very pleasant both times. I really appreciate his honesty on both…

A/C installation & repairAir conditioningElectrical+ Punctuality+ Quality+ Professionalism
QUES4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

They are your one stop repair service had severe electrical issues on my Infiniti G37 fixed my car told me the issues that was going on. They are very knowledgeable people over their that know what their doing I recommended them highly in this area over any dealership auto repair service who will jack the price. Any…

A/C installation & repairBatteryAir conditioning+ Punctuality+ Quality+ Professionalism
Jerami3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 years ago★★★★★

I began using Finny's back in 2013 with my first BMW. Belal (owner) has never let me down. I have always taken my vehicles EXCLUSIVELY to his shop, and I trust his judgment and honesty more than some people in my own family. He does ABSOLUTELY EXCELLENT WORK. I have taken several cars here over the years and…

A/C installation & repairAir & cabin filter replacementAuto detailing+ Punctuality+ Quality+ Professionalism
DeShaun2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 years ago★★★★★

I love this place! Very hard workers, dependable, and thorough. Finny and the guys have been working on my vehicle for years now and he makes luxury vehicle maintenance affordable. Thanks Finny. Take your vehicle here.

A/C installation & repairAuto glass repairAir conditioning+ Quality
Ingrid9 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 6 years ago★★★★★

Quick and easy service! Fixed my a/c and did an oil change and tire rotation as well. I will definitely return again in the future! Highly recommend for any car repairs! Update: After having my starter go out the guys were able to get my car repaired quickly! Even though the parts for my car were on back order they…

A/C installation & repairBatteryAir conditioning+ Punctuality+ Quality+ Professionalism
BrandonLocal Guide · 10 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Rating only, no written review.

A/C installation & repairAuto A/C rechargeAir conditioning
Walter2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

Rating only, no written review.

A/C installation & repairBrakesEngine repair+ Punctuality+ Quality+ Professionalism

Price

Not enough reviews with a price yet.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 70%Reasonable 30%Overpriced 0%Not sure 0%

Jobs customers hired them for

JobReviewsCategory typical
General repairs & maintenance75—
Oil change41—
Auto engine diagnostic35—
Electrical repair32—
Engine repair31—
Brakes30—
Electrical19—
Air conditioning18—

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