Analyzing 6,666,4966.7M ReviewsFor 18,67318.7K Experts

Experts Reviews · Company report
Finny's Complete Auto Repair - Luxury Imports & Exotics Specialists - BMW, Mercedes & More logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%85+46.4Reliability 24%77+18.7Value 14%100+14.1Replies to reviews 7%92+6.5Craft & service penalty87−1.3Momentum penalty68−3.2Experts Score= 81Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.81SCORE

Finny's Complete Auto Repair - Luxury Imports & Exotics Specialists - BMW, Mercedes & More

Muldraugh, KY · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #99Position by Experts Score among all companies we track in this category. of 100 car detailing services · 4.9★ from 597 Google reviews

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Report card

Percentile vs other car detailing services (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and replies to reviews; weakest: momentum.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Finny's Complete Auto Repair - Luxury Imports & Exotics Specialists - BMW, Mercedes & More is better than 85% of car detailing services.A
85
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Finny's Complete Auto Repair - Luxury Imports & Exotics Specialists - BMW, Mercedes & More is better than 77% of car detailing services.B
77
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Finny's Complete Auto Repair - Luxury Imports & Exotics Specialists - BMW, Mercedes & More is better than 87% of car detailing services.A
87
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Finny's Complete Auto Repair - Luxury Imports & Exotics Specialists - BMW, Mercedes & More is better than 100% of car detailing services.A
100
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Finny's Complete Auto Repair - Luxury Imports & Exotics Specialists - BMW, Mercedes & More is better than 68% of car detailing services.B
68
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Finny's Complete Auto Repair - Luxury Imports & Exotics Specialists - BMW, Mercedes & More is better than 92% of car detailing services.A
92

Reviews for your job

Customers hired Finny's Complete Auto Repair - Luxury Imports & Exotics Specialists - BMW, Mercedes & More for 8 kinds of job.

Finny's Complete Auto Repair - Luxury Imports & Exotics Specialists - BMW, Mercedes & More for auto engine tuning

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.11
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).5.00
Usually paidThe price range customers picked most often for this job.—
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 93/100.How Job match is calculatedBuilt only from reviews Google tagged “Auto engine tuning”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#3 / 3
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.100%

All 11 Google reviews tagged “Auto engine tuning”

cslang27 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

Absolutely amazing experience at Finny's! Belal is not just a great owner/mechanic, he is a wonderful person. He made me feel welcome from the moment I walked in and answered every question I had to make me feel totally at ease. In addition, his staff are extremely kind and their work was impeccable. Finny's is…

Great priceElectrical repairGeneral repairs & maintenanceElectrical
Linda1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Bill ,Han,and Emily , all were extremely helpful and courteous Bill is extremely particular and very knowledgeable about all aspects of any vehicle especially imports He could answer all the question I had about my 2009 XKR Jarguar Parts are extremely had to find for this year of Jaguar. Bill was able to locate them…

Reasonable priceElectrical repairSteering & suspension repairGeneral repairs & maintenance
Jaime5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Amazing customer service! Love them!

BrakesAuto engine diagnosticGeneral repairs & maintenance
Renetta2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

I'm so glad I found Finnys! Its so nice to have an alternative to the high prices at the Mercedes Dealership for my repairs! Bill really knows his stuff and is always honest and thorough. Especially love that he'll give a free estimate. I'll never go anywhere else!

Auto engine diagnosticElectrical repairGeneral repairs & maintenance
Breez9 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Hands down the most professional and technical automotive shop in the area. Very clean and well equipped shop to handle any auto repair but definitely high end vehicles. Very honest and up front, that's what I truly valued.

Auto engine diagnosticEngine repairAuto engine tuning+ Quality+ Professionalism+ Value
AaronLocal Guide · 22 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 4 years ago★★★★★

I have had finneys for my auto repairs and maintenance for going on five years. I have referred family and friends to them, because i know i can trust them.

A/C installation & repairAir & cabin filter replacementBattery+ Quality+ Professionalism
Teresa3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

I have been with this business since it's opening. I am of course extremely pleased with the service. Bill (Finny's) service is the only location I allow to work on my vehicle (now my second Mercedes, the first one was wreck. Just so to note that it wasn't a none repairable or too costly repair that caused the…

A/C installation & repairAir & cabin filter replacementBattery+ Punctuality+ Quality+ Professionalism
Craig2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

They were amazing with repairs done. Quick to diagnose and very reasonably priced. Have taken 2 Lincolns and a KIA. Owner gave detailed report on what was wrong and what needed to be done to fix them. No pressure and honest people. Will continue to service all vehicles here.

Air conditioningAuto engine diagnosticGeneral repairs & maintenance+ Punctuality+ Quality+ Professionalism
Ruth1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

Always thorough in the services provided. Wont blow smoke up your you know, and gets it done correctly.

BrakesEngine repairGeneral repairs & maintenance+ Punctuality+ Quality+ Professionalism
Jerami3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 years ago★★★★★

I began using Finny's back in 2013 with my first BMW. Belal (owner) has never let me down. I have always taken my vehicles EXCLUSIVELY to his shop, and I trust his judgment and honesty more than some people in my own family. He does ABSOLUTELY EXCELLENT WORK. I have taken several cars here over the years and…

A/C installation & repairAir & cabin filter replacementAuto detailing+ Punctuality+ Quality+ Professionalism
Ingrid9 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 6 years ago★★★★★

Quick and easy service! Fixed my a/c and did an oil change and tire rotation as well. I will definitely return again in the future! Highly recommend for any car repairs! Update: After having my starter go out the guys were able to get my car repaired quickly! Even though the parts for my car were on back order they…

A/C installation & repairBatteryAir conditioning+ Punctuality+ Quality+ Professionalism

Price

Not enough reviews with a price yet.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 70%Reasonable 30%Overpriced 0%Not sure 0%

Jobs customers hired them for

JobReviewsCategory typical
General repairs & maintenance75—
Oil change41—
Auto engine diagnostic35—
Electrical repair32—
Engine repair31—
Brakes30—
Electrical19—
Air conditioning18—

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