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FireBrand Media LLC

Video production service · Dallas, TX · reviewed since 2021

How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 59%100+58.7Reliability 26%99+25.8Value 15%87+13.2Experts Score= 98Not enough data for replies to reviews; its weight is shared by the others.Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.98SCORE
AGradeLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#113 of 216 video production companiesPosition by Experts Score among all companies we track in this category. · better than 48%
5.0 ★★★★★ 153 Google reviews · 24 photos
100%five-star reviews
5.00★last 12 monthsAverage stars on reviews from the last 12 months only.
0%1–2★ in 2 yearsShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
14%reviews answered by the owner
Oct 2026latest review

FireBrand Media LLC at a glance

Google reviewers rate FireBrand Media LLC five stars based on 153 reviews, highlighting professional communication, punctuality, and high-quality video production services for corporate events, conferences, and social media content. Clients frequently mention the team's responsiveness, ability to accommodate tight deadlines or budgets, and willingness to assist nervous subjects during filming. The owner replied to 14 percent of these reviews, which consistently praise the organization and final deliverables without noting significant service issues.

  • Google rating: 5.0 out of 5 from 153 reviews (100% five-star).
  • Reviews on this page: 153 Google reviews (125 with written comments).
  • Owner responses: the business replied to 14% of reviews.
  • Most recent review: October 22, 2026.
  • Service: Video Production Company serving Dallas, Texas.

Data from Google, last updated November 3, 2026.

Score profile vs other video production companies

Score per factor (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: satisfaction and craft & service; weakest: value.

Satisfaction100Reliability99Craft & service100Value87Momentum100Replies to reviews–Satisfaction: 100 (median 99)Reliability: 99 (median 97)Craft & service: 100 (median 100)Value: 87 (median 95)Momentum: 100 (median 100)
FireBrand Media LLCVideo Production Companies median0 = centre, 100 = best
SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.FireBrand Media LLC: 100/100 on this factor. Category median: 99.A
100
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.FireBrand Media LLC: 99/100 on this factor. Category median: 97.A
99
Craft & serviceCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.FireBrand Media LLC: 100/100 on this factor. Category median: 100.A
100
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.FireBrand Media LLC: 87/100 on this factor. Category median: 95.A
87
MomentumMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.FireBrand Media LLC: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Not enough reviews for this factor yet. Category median: 81.–
–

Bar = this company · dark tick = category median.

Star ratings

153 Google reviews we collected

  • 5 stars153100%
  • 4 stars00%
  • 3 stars00%
  • 2 stars00%
  • 1 star00%

Praise vs complaints

Phrases our text analysis found in 125 written reviews

  • Praise124100%
  • Complaints00%

Topic share

How often each topic comes up in the written reviews

  • Staff & attitude3327%
  • Would recommend3125%
  • Quality & results2520%
  • Speed & response2016%
  • Communication86%
  • Price & value43%
  • Honesty & trust32%

What customers talk about

We read 125 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.

  • “From the initial planning and coordination to the on-site filming and post-production, the entire team was professional, responsive, and easy to work with.”
  • “We would definitely recommend FireBrand Media to any business looking for professional corporate video production!”
  • “We had a great experience working with FireBrand Media on our corporate video project for Oliva Torras USA.”
  • “The team was amazing in person, deliverables were on time even with our time crunch deadline, and they organize the entire shoot before hand.”
  • “They provided excellent communication and service before and after the day of the shoot, and they turned around our images and video clips very quickly.”
  • “The photos and video package was reasonable and their work is AMAZING!”
  • “I’d gladly recommend FireBrand to anyone looking for reliable, high-quality event photo and video support.”

People customers mention

  • Luis 3 reviews
  • Simon 3 reviews
  • Jay 3 reviews

praise complaint · found by our text analysis, Google review wording unchanged.

Recent reviews

Dilawer1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 weeks ago★★★★★

Always a pleasure working with these guys. Super professional and experts at what they do. They're our constants for our yearly conferences

Lorna9 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

Firebrand Media is my favorite production team to hire yet! Working with them was an absolute pleasure. The team was amazing in person, deliverables were on time even with our time crunch deadline, and they organize the entire shoot before hand. The results of the content were beautiful, 10/10 recommend!!!

Lori7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★

J and Luis are truly wonderful to work with. We had some struggles and they pivoted quickly to help us get what we needed to complete our shoot. Highly recommend!

JonathanLocal Guide · 10 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★

We partnered with FireBrand for photography and some light videography to support our customer conference in Frisco, TX. They were fantastic to work with from start to finish. Their team was professional, responsive, and blended seamlessly into our event. The final assets were delivered on time and looked great! I’d…

KelseyLocal Guide · 19 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★

Amazing team to work with! They have everything you could possibly need and Luis was so patient and kind. Highly recommend!

Venture2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★

We recently worked with Firebrand Media to film content for our social media ads, and the experience was fantastic. Luis was phenomenal. He was organized, prompt, professional, and provided clear direction throughout the entire process. He made everyone feel comfortable on camera and kept the shoot running smoothly…

Photos

Customer reviews

5.0 ★★★★★ 153 reviews on Google · rating breakdown

Reviews from Google, shown as published (original wording, unedited).

Team members customers mention
Filter by topic — each topic is highlighted in the reviews in the same color
Fernando Javier6 reviewsTotal number of Google reviews Fernando has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

We had a great experience working with FireBrand Media on our corporate video project for Oliva Torras USA. From the initial planning and coordination to the on-site filming and post-production, the entire team was professional, responsive, and easy to work with. They took the time to understand our company, our operations, and the message we wanted to communicate. The filming process was well-organized, and they did an excellent job capturing our facility, manufacturing processes, and team in action, including some great drone footage. Most importantly, we are very happy with the final video. The quality, editing, and storytelling came together beautifully and truly reflect what we wanted to showcase about our company. A special thanks to J, Luis, Simon, and the entire FireBrand Media team for their dedication and great work. We would definitely recommend FireBrand Media to any business looking for professional corporate video production!

Dilawer Khan1 reviewTotal number of Google reviews Dilawer has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Always a pleasure working with these guys. Super professional and experts at what they do. They're our constants for our yearly conferences

Lorna Devlin9 reviewsTotal number of Google reviews Lorna has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Firebrand Media is my favorite production team to hire yet! Working with them was an absolute pleasure. The team was amazing in person, deliverables were on time even with our time crunch deadline, and they organize the entire shoot before hand. The results of the content were beautiful, 10/10 recommend!!!

Lori Conaway7 reviewsTotal number of Google reviews Lori has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

J and Luis are truly wonderful to work with. We had some struggles and they pivoted quickly to help us get what we needed to complete our shoot. Highly recommend!

Jonathan PayneLocal Guide · 10 reviewsTotal number of Google reviews Jonathan has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

We partnered with FireBrand for photography and some light videography to support our customer conference in Frisco, TX. They were fantastic to work with from start to finish. Their team was professional, responsive, and blended seamlessly into our event. The final assets were delivered on time and looked great! I’d gladly recommend FireBrand to anyone looking for reliable, high-quality event photo and video support.

Kelsey LeighLocal Guide · 19 reviewsTotal number of Google reviews Kelsey has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Amazing team to work with! They have everything you could possibly need and Luis was so patient and kind. Highly recommend!

Venture X Plano West2 reviewsTotal number of Google reviews Venture has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

We recently worked with Firebrand Media to film content for our social media ads, and the experience was fantastic. Luis was phenomenal. He was organized, prompt, professional, and provided clear direction throughout the entire process. He made everyone feel comfortable on camera and kept the shoot running smoothly and efficiently. We're excited to see the finished product and would highly recommend Firebrand Media to anyone looking for high-quality content creation and video production services!

Kendra NguyenLocal Guide · 14 reviewsTotal number of Google reviews Kendra has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Luis is easy and fun to work with which really helped us feel more comfortable in front of the camera. He was also very patient with the many manyyy retakes my team and I had to retake. Great laughs throughout the process.

stephanie Court15 reviewsTotal number of Google reviews stephanie has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

The FireBrand team did an awesome job. They were creative, professional and fast. Thank you!

Allan BrownLocal Guide · 43 reviewsTotal number of Google reviews Allan has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

We had an outstanding experience with Firebrand. They were professional, efficient, and they really helped those of us in our group who were nervous in front of a camera. They came back to us with the finished product and the outcome was exactly what we wanted. Highly recommended!

FireBrand Media LLC on Google Maps →

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