Waste management service · Austin, TX · reviewed since 2020
iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 59%99+58.1Reliability 26%100+26.1Value 15%100+15.2Experts Score= 99Not enough data for replies to reviews; its weight is shared by the others.Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.99SCORE
AGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#30 of 110 junk removal servicesiPosition by Experts Score among all companies we track in this category. · better than 73%
5.0★★★★★254 Google reviews · 24 photos
100%five-star reviews
4.99★last 12 monthsiAverage stars on reviews from the last 12 months only.
0%1–2★ in 2 yearsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
Google reviewers rate Firefighter Junk Removal five stars based on 254 reviews, noting the owner responds to eighty percent of feedback. Customers consistently describe the service as punctual, efficient, and highly communicative, with rapid quote turnaround and next-day pickups. Recurring themes include friendly staff, thorough cleanup, and competitive pricing compared to other local providers. The excerpts provided contain no low-star reviews, so no common criticisms are identified.
Google rating: 5.0 out of 5 from 254 reviews (100% five-star).
Reviews on this page: 254 Google reviews (207 with written comments, 8 with photos).
Owner responses: the business replied to 80% of reviews.
Most recent review: October 21, 2026.
Service: Junk Removal serving Austin, Texas.
Data from Google, last updated October 25, 2026.
Score profile vs other junk removal services
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: reliability and craft & service; weakest: satisfaction.
Firefighter Junk RemovalJunk Removal Services median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Firefighter Junk Removal: 99/100 on this factor. Category median: 98.A
99
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Firefighter Junk Removal: 100/100 on this factor. Category median: 98.A
100
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Firefighter Junk Removal: 100/100 on this factor. Category median: 100.A
100
ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Firefighter Junk Removal: 100/100 on this factor. Category median: 100.A
100
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Firefighter Junk Removal: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Not enough reviews for this factor yet. Category median: 92.–
–
Bar = this company · dark tick = category median.
Star ratings
254 Google reviews we collected
5.0of 5
5 stars253100%
4 stars10%
3 stars00%
2 stars00%
1 star00%
Praise vs complaints
Phrases our text analysis found in 207 written reviews
99%praise
Praise44899%
Complaints31%
PriceiGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Price verdicts customers left with their Google review
99%fair
Great price4148%
Reasonable4249%
Overpriced11%
Not sure22%
Topic share
How often each topic comes up in the written reviews
7topics
Speed & response12828%
Staff & attitude9722%
Price & value7216%
Would recommend6915%
Quality & results5011%
Communication256%
Honesty & trust102%
What customers talk about
We read 207 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“Ryan was on time, courteous, efficient, and cleaned after the removal.”
“They were professional throughout the experience and I highly recommend them.”
“Super friendly, great price for what was removed, and no fuss!”
“Would absolutely recommend, and we'll definitely be using them again!”
“Wonderful guys, so thorough, price conscious, and a judgement-free experience.”
“I contacted Monday and they were here on Tuesday, even with horrible weather outside.”
“A huge relief and so easy to work with, start to finish.”
“Fast, courteous, reliable, punctual and professional!”
People customers mention
Riley11 reviews
Andrew11 reviews
Travis4 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Reviews for your job
Customers hired Firefighter Junk Removal for 8 kinds of job. Pick one to see what they paid and said.
LisaLocal Guide · 18 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 days ago★★★★★
Excellent manners and communication. Ryan was on time, courteous, efficient, and cleaned after the removal. HIGHLY recommend FireFighter Jun Removal!
Great priceAppliance removal & disposalJunk removal
Jordan4 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 days ago★★★★★
The Firefighter Junk Removal crew messaged me back promptly after I asked for a quote, was able to come out within a couple days, and quickly cleared out my garage. They were professional throughout the experience and I highly recommend them.
Helen4 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a week ago★★★★★
Wonderful guys, so thorough, price conscious, and a judgement-free experience. A huge relief and so easy to work with, start to finish.
Angela2 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 weeks ago★★★★★
I had a rush job yesterday and these wonderful guys not only accommodated my circumstances on short notice but also had such patience to wait for the coordinating party to respond. They were incredibly polite and kind and ever so efficient. I will absolutely use them again.
Reasonable priceJunk removal
ChaseLocal Guide · 63 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 weeks ago★★★★★
Austin, Riley, and Travis are extremely hard workers, fun personalities, and had my (very anxious) client laughing and having a great time during this process! They also took care of tossing way more junk than I had anticipated existed in this house, worked very fast, and worked around the animals in the way (they’re great with dogs too)!
Great priceAppliance removal & disposalJunk removal
Nicole2 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 weeks ago★★★★★
The BEST service we could have asked for! The guys were quick, efficient and extremely
friendly! We will absolutely be using their service again, once we accumulate more junk! :)
Hi Lisa! We're really happy to hear that Ryan made such a great impression. His dedication to doing a thorough job is something we truly value. Thanks a ton for recommending us!
Jordan Wheeler4 reviewsiTotal number of Google reviews Jordan has written across all businesses on Google Maps, not just this one.
The Firefighter Junk Removal crew messaged me back promptly after I asked for a quote, was able to come out within a couple days, and quickly cleared out my garage. They were professional throughout the experience and I highly recommend them.
Response from the owner · 4 days ago
Hi Jordan! We're really happy to hear that you had a great experience with our team. It's awesome that the process was quick and professional for you. Thanks a ton for recommending us!
Helen Allen4 reviewsiTotal number of Google reviews Helen has written across all businesses on Google Maps, not just this one.
Wonderful guys, so thorough, price conscious, and a judgement-free experience. A huge relief and so easy to work with, start to finish.
Response from the owner · a week ago
Hi Helen! We're really glad to hear you had a great experience with us. Making things easy and comfortable is what we aim for. Thanks for the awesome review!
Mark Gorman4 reviewsiTotal number of Google reviews Mark has written across all businesses on Google Maps, not just this one.
I had a rush job yesterday and these wonderful guys not only accommodated my circumstances on short notice but also had such patience to wait for the coordinating party to respond. They were incredibly polite and kind and ever so efficient. I will absolutely use them again.
Price assessment: Reasonable price
Services: Junk removal
Response from the owner · 2 weeks ago
Thanks, Angela! We're so glad we could help with your rush job and that everything worked out smoothly. Your kind words about our team mean a lot, and we look forward to assisting you whenever you need us again!
Chase CangelosiLocal Guide · 63 reviewsiTotal number of Google reviews Chase has written across all businesses on Google Maps, not just this one.
Austin, Riley, and Travis are extremely hard workers, fun personalities, and had my (very anxious) client laughing and having a great time during this process! They also took care of tossing way more junk than I had anticipated existed in this house, worked very fast, and worked around the animals in the way (they’re great with dogs too)!
Hey Chase! We’re so glad to hear that Austin, Riley, and Travis made the experience enjoyable for your client. It’s awesome to know they handled everything swiftly and were great with the dogs too. Thanks for sharing this fantastic feedback!
Nicole Bohuslav2 reviewsiTotal number of Google reviews Nicole has written across all businesses on Google Maps, not just this one.
The BEST service we could have asked for! The guys were quick, efficient and extremely
friendly! We will absolutely be using their service again, once we accumulate more junk! :)
Price assessment: Great price
Services: Junk removal
Response from the owner · 2 weeks ago
Thanks Nicole! It was great meeting yall!
Jesse Wood3 reviewsiTotal number of Google reviews Jesse has written across all businesses on Google Maps, not just this one.
Amazing guys. Super friendly, great quote, insanely fast. Would use them every time.
Price assessment: Great price
Services: Junk removal
Response from the owner · 3 weeks ago
Hi Isaac, we're thrilled to hear you had such a positive experience! Thank you for your kind words about our team and service. We appreciate your support!
Lou Ann Woodall3 reviewsiTotal number of Google reviews Lou has written across all businesses on Google Maps, not just this one.
Such a marvelous experience! they were able to help us out on very short notice arrived promptly. The job was complete left it tidy I will definitely definitely be using them again again.
Price assessment: Great price
Services: Junk removal
Response from the owner · 3 weeks ago
Hi Lou Ann, thank you for sharing your wonderful experience! We're thrilled we could assist promptly and leave everything tidy. We appreciate your support and are here whenever you need us.
