How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%77+42Reliability 24%63+15.3Value 14%100+14.1Replies to reviews 7%63+4.5Experts Score= 76Grade B: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.76SCOREFirestone Complete Auto Care
Chattanooga, TN · Grade BLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #60Position by Experts Score among all companies we track in this category. of 98 tire shops · 4.6★ from 570 Google reviews
Report card
Percentile vs other tire shops (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: replies to reviews.
Reviews for your job
Customers hired Firestone Complete Auto Care for 8 kinds of job.
Firestone Complete Auto Care for oil change
Clear ✕All 24 Google reviews tagged “Oil change” · showing 20
Very helpful techs and great service throughout.
Logan was the best. Will be back
Quick service kind service. Very pleased to have work done here.
Everything was great! Logan was super helpful!
Great service every time. I have been coming multiple years and recommend everyone to do so as well.
Great customer service! And quick for getting my car back to me!
Was very easy to schedule, informative, and reasonably priced. Would like to see the approx. prices listed in the email/suggestions
Mitch was great and very helpful!
Fantastic as always
Very laid-back straight to the point organized
Firestone has always been professional and easy to deal with. The work has consistently been done right, and I’ve never had to bring my vehicle back because of an issue. It’s hard to find dependable service these days, but they’ve always taken good care of me.
The guys here are awesome. I like to come here when I want work done right. I've come here for years. They are friendly, knowledgeable, and efficient. They give recommendations without pressure and offer honest advice on what work is needed and when. The only negative is the parking lot is small. But no worries.…
Great service with a friendly and knowledgeable team. Shout out to Max and Tyson. Keep up the good work!
The team at the Market St Firestone is top notch. They are reliable, honest and trustworthy. I do not take my cars anywhere else.
Very good service and accommodating when it came to issues.
Helpful an effiecent, helped me with spark plugs and oil change
Excellent all around
No one likes to have to get your car fixed... This shop makes car fixes as painless as possible. The manager has set the culture of the shop as extremely helpful, courteous, efficient, and easy going. They have helped me with everything from quickly executed regular maintenance to "I need this tire fixed now; I'm…
Shout out to these outstanding gentlemen here i did i emergency move last minute our car broke down in the middle of the highway in the mountains i was able to get it to them there was oil everywhere we recently had a oil change but seems like the filter was never change and it seemed to have a crack in it. These…
As someone who knows very little about cars, I really appreciate how kind and patient the staff at Firestone are. They always take the time to answer my questions thoroughly and never make me feel uncomfortable or rushed. It’s such a relief to have a place I can trust. Highly recommend!
Price
Not enough reviews with a price yet.
Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Jobs customers hired them for
| Job | Reviews | Category typical |
|---|---|---|
| Tires | 99 | — |
| Oil change | 24 | — |
| Wheel alignment | 16 | — |
| Brakes | 11 | — |
| Battery | 8 | — |
| Air & cabin filter replacement | 8 | — |
| General repairs | 7 | — |
| Auto engine diagnostic | 7 | — |
