Analyzing 7,352,3487.4M ReviewsFor 20,82420.8K Experts

Experts Reviews · Company report
Firestone Complete Auto Care logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%77+42Reliability 24%63+15.3Value 14%100+14.1Replies to reviews 7%63+4.5Experts Score= 76Grade B: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.76SCORE

Firestone Complete Auto Care

Chattanooga, TN · Grade BLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #60Position by Experts Score among all companies we track in this category. of 98 tire shops · 4.6★ from 570 Google reviews

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Report card

Percentile vs other tire shops (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: replies to reviews.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Firestone Complete Auto Care is better than 77% of tire shops.B
77
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Firestone Complete Auto Care is better than 63% of tire shops.B
63
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Firestone Complete Auto Care is better than —% of tire shops.–
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ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Firestone Complete Auto Care is better than 100% of tire shops.A
100
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Firestone Complete Auto Care is better than 100% of tire shops.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Firestone Complete Auto Care is better than 63% of tire shops.B
63

Reviews for your job

Customers hired Firestone Complete Auto Care for 8 kinds of job.

Firestone Complete Auto Care for wheel alignment

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.16
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).5.00
Usually paidThe price range customers picked most often for this job.—
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 79/100.How Job match is calculatedBuilt only from reviews Google tagged “Wheel alignment”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#14 / 45
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.100%

All 16 Google reviews tagged “Wheel alignment”

DenetteLocal Guide · 44 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

I highly recommend Firestone. This is the 2nd day in a row they helped me out of a jam. I was driving down the highway and my steering when started violently shaking. Fortunately I was close to Firestone. Turns out I needed new front tires. They were so kind and generous so squeeze me in.

Great priceTiresWheel alignment
Courtney6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

I’ve been coming to the broad st. Firestone for years for my oil changes and new tires. Always good service!

TiresWheel alignment
EdissonLocal Guide · 66 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★

Great service every time. I have been coming multiple years and recommend everyone to do so as well.

Great priceAuto engine diagnosticWheel alignmentOil change
Victoria1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★

good job

Not sureWheel alignment
DanielLocal Guide · 20 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★

Courteous and quick!

Wheel alignmentBrakes
Sarah11 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★

Customer service was great and I was happy I could get my car back in the same day!

Reasonable priceWheel alignment
Richard1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★★★★★

The guys here are awesome. I like to come here when I want work done right. I've come here for years. They are friendly, knowledgeable, and efficient. They give recommendations without pressure and offer honest advice on what work is needed and when. The only negative is the parking lot is small. But no worries.…

Great priceAir & cabin filter replacementTiresWheel alignment
Heather9 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 8 months ago★★★★★

Great service with a friendly and knowledgeable team. Shout out to Max and Tyson. Keep up the good work!

Reasonable priceTiresWheel alignmentOil change
JanieLocal Guide · 19 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 9 months ago★★★★★

Isaiah was great! He helped us choose the correct tires for my work truck and was very patient. All the guys here have always been very helpful and knowledgeable. We’ve always left happy and felt well taken care of. This is the only place we take all of our vehicles. Thanks, guys!

Great priceTiresWheel alignmentService not listed
IvonneLocal Guide · 33 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 10 months ago★★★★★

Desde que llegué a Chattanooga este lugar ha sido mi favorito en cuestiones de cambios de aceite, compra de llantas e inspección de mi motor. Lo que más me agrada de este lugar es su atención y además Isaías su manager atiende en español.

Reasonable priceAir & cabin filter replacementTiresAuto engine diagnostic
MacLocal Guide · 17 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 10 months ago★★★★★

Excellent all around

Great priceTiresWheel alignmentOil change
Matthew1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

No one likes to have to get your car fixed... This shop makes car fixes as painless as possible. The manager has set the culture of the shop as extremely helpful, courteous, efficient, and easy going. They have helped me with everything from quickly executed regular maintenance to "I need this tire fixed now; I'm…

Great priceTiresSteering & suspension repairAuto engine diagnostic
ErikaLocal Guide · 15 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

I had an outstanding experience at Firestone! The staff was incredibly kind and displayed the utmost professionalism. This location has become my favorite because of their unwavering trustworthiness and dedication to providing top-notch service. Even though there are closer Firestone locations in Georgia, I choose…

Oil changeTiresWheel alignment
Timothy7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Called early this morning and the team got me in right away. They guys were great and very professional. For everything that I asked to be done, they completed the job within hours. I am very pleased with the service and customer service. Thanks a lot!

BrakesOil changeTires
Jamaine5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

I took my car in so they can inspect my air leak in one of my tires. I seen the pin hole where it was prior to taking it in. During the checkout the clerk shared with me that they made a mistake while trying to fix my tire, and gave me a new tire. I appreciate the honesty and I know you will have great business…

TiresWheel alignment
Mike2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Rating only, no written review.

Great priceWheel alignmentOil change

Price

Not enough reviews with a price yet.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 59%Reasonable 37%Overpriced 2%Not sure 2%

Jobs customers hired them for

JobReviewsCategory typical
Tires99—
Oil change24—
Wheel alignment16—
Brakes11—
Battery8—
Air & cabin filter replacement8—
General repairs7—
Auto engine diagnostic7—

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