Analyzing 9,840,2499.8M ReviewsFor 27,70927.7K Experts
Customers frequently praise the shop for fast service, friendly staff, and clear communication regarding repairs. Many reviews highlight fair pricing and the absence of upselling during services like tire rotations, alignments, and oil changes. However, a recurring criticism involves significant service errors, such as loose parts, unattached hoses, and incorrect gasket installations, which sometimes resulted in vehicle damage or billing for work not performed.
Data from Google, last updated November 11, 2026.
Score per factor (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: replies to reviews.
Bar = this company · dark tick = category median.
1,218 Google reviews we collected
Phrases our text analysis found in 952 written reviews
Price verdicts customers left with their Google review
How often each topic comes up in the written reviews
We read 952 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“Staff & mechanics were friendly, helpful, answered all of my questions, and made honest recommendations without being pushy.”
“” I found that response frustrating and unprofessional, especially since my appointment time had already passed and no work had even begun.”
“Great place to come too they do a great job with everything they do”
“I had a terrible experience at Firestone and will never be coming back.”
“I came in completely frazzled from an accident and Elias immediately jumped in guiding my car off the tow truck flat bed because the tow truck driver…”
“…to the desk, but right before that a customer walked in and said she was late for an appointment (she was 20 min late) but he said no problem since yo…”
“I highly recommend them to anyone needing a Lyft vehicle inspection.”
“I will not be returning to this location and cannot recommend it based on my experience.”
“I honestly would have never known if they hadn’t told me.”
“The salesman called me over and said " let me show you the alignment so you will believe me it's off so you won't think I'm lying".”
“Customer service was excellent , very efficient and pricing was very fair.”
“it up and there is plenty of room to patch the tire, you guys are a rip off I will never ever ever go back to you guys again and I’m telling all my f…”
“They kept me informed on everything the whole time and made suggestions on recommended services.”
praise complaint · found by our text analysis, Google review wording unchanged.
Customers hired Firestone Complete Auto Care for 8 kinds of job. Pick one to see what they paid and said.
Elias and Marelyn were so great and took care of me in 2 hours. Chris also got me checked in over the phone, wonderful customer service! Got four new wheels and alignment, so happy with the job they did!
Got new tires and a safety inspection on a new-to-me car. Staff & mechanics were friendly, helpful, answered all of my questions, and made honest recommendations without being pushy. Overall great experience & fair pricing. Thanks!
God is with everyone at this shop. I can’t thank Chris enough going above and beyond what I could possibly ask for. I came in completely frazzled from an accident and Elias immediately jumped in guiding my car off the tow truck flat bed because the tow truck driver was being extremely negligent. I appreciate them…
Went in for an oil change and they delivered. I was mostly appreciative of the customer services provided by Elias. Great guy, great energy, and all at 7:30 in the morning.
No one wants to get their car worked on, but Chris and Marelyn at Firestone were great. They kept me informed on everything the whole time and made suggestions on recommended services. They made the entire experience easy and made me feel confident I was getting the best service. I will be bringing my car back here when it needs work again.
Made an appointment for a new tire and they straight to work and got me out of there quick thank you
| Job | Reviews | Category typical |
|---|---|---|
| Tires | 181 | — |
| Oil change | 112 | — |
| Wheel alignment | 111 | — |
| Brakes | 38 | — |
| Air & cabin filter replacement | 34 | — |
| Auto engine diagnostic | 28 | — |
| General repairs | 27 | — |
| Battery | 24 | — |
4.7 ★★★★★ 1,218 reviews on Google · rating breakdown
Reviews from Google, shown as published (original wording, unedited).
Great place to do business Elias wow!!
Hello Pedro, we're sorry to hear of any issues that may have occurred while visiting our Riverside store. If you would like to discuss any concerns with us, please feel free to email [email protected]. You are a valued Firestone customer, and we hope to hear from you soon. ^Tiffany
Crear place wow Elias
Hi, we really appreciate the excellent review. When you next need tires or auto care, we look forward to helping you out again.
Great place to come too they do a great job with everything they do
Hi, thanks for taking some time to leave us a five-star review! We work hard to offer a complete auto care experience, and we’re glad we were able to help.
Elias and Marelyn were so great and took care of me in 2 hours. Chris also got me checked in over the phone, wonderful customer service! Got four new wheels and alignment, so happy with the job they did!
We love hearing about your great experience at our location! Next time you need an oil change, tire rotation, engine maintenance or any other tire or auto services, we’ll be here to offer the same five-star complete auto care experience.
Best place to do bussines
Hey, we’re so glad you had a five-star complete auto care experience. We hope you’ll keep us in mind the next time you need quality tires or expert service. Thanks for choosing our location!
Got new tires and a safety inspection on a new-to-me car. Staff & mechanics were friendly, helpful, answered all of my questions, and made honest recommendations without being pushy. Overall great experience & fair pricing. Thanks!
Taking the time to leave a five-star review really means a lot to us. We go the extra mile so your car can, too. Thanks for choosing us for your complete auto care.
To expensive
Hello Nicholas, we are sorry to hear of any pricing issues during your visit to our Riverside store, and would like to ensure your concerns are addressed. Please email [email protected] with full details. We value you as a Firestone customer and hope to hear from you. ^Harley
God is with everyone at this shop. I can’t thank Chris enough going above and beyond what I could possibly ask for. I came in completely frazzled from an accident and Elias immediately jumped in guiding my car off the tow truck flat bed because the tow truck driver was being extremely negligent. I appreciate them not to upsale me or add on extras for a little razzle dazzle. These men love what they do and it shows. My car was finished in 2 days. Versus a week at other shops. Thank you Chris, Elias, techs and Marelyn. THANK YOU 💕
Hi, it really makes our day to see five-star reviews! We’ve always been dedicated to providing a complete auto care experience for our customers, and we love that your visit was a great one.
10/10 always the best service
Hey there, thanks for the great review. We know there are plenty of auto care options out there, so we appreciate the chance to show you the complete auto care experience. Thank you for choosing our location— we’ll see you next time.
Great people over there couldn’t recommend more
Hi, thank you so much for the five-star review! From brake service to new tires to engine inspections and more, we’ll be here whenever your vehicle needs us.
Analyzing 9,840,2499.8M ReviewsFor 27,70927.7K Experts
