How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%88+48Reliability 24%81+19.6Value 14%100+14.1Replies to reviews 7%56+4Experts Score= 86Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.86SCOREFirestone Complete Auto Care
Corona, CA · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #55Position by Experts Score among all companies we track in this category. of 168 tire shops · 4.7★ from 1,218 Google reviews
Report card
Percentile vs other tire shops (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: replies to reviews.
Reviews for your job
Customers hired Firestone Complete Auto Care for 8 kinds of job.
Firestone Complete Auto Care for oil change
Clear ✕All 112 Google reviews tagged “Oil change” · showing 100
Great place to come too they do a great job with everything they do
10/10 always the best service
No one wants to get their car worked on, but Chris and Marelyn at Firestone were great. They kept me informed on everything the whole time and made suggestions on recommended services. They made the entire experience easy and made me feel confident I was getting the best service. I will be bringing my car back here when it needs work again.
Friendly & fast service
Oil change well done at the time has been promised
Fast and friendly service. Thank you!
I had a really good experience at Firestone! Chris was super helpful and nice, and made sure everything went smoothly. He explained everything and made the whole process easy. I really appreciate the great customer service and how welcoming everyone was. Definitely recommend coming here, and thank you Chris for the help! 😊
Attention was wonderful
Always good customer service and makes sure my maintenance is up to date.
Awesome customer service , they are friendly and patient with customers.
Always come to this location and they always have amazing customer service. Walkin oil change today with no wait.
Great customer service
Chris was very helpful and polite…… great customer service as usual
Chris was professional and attentive. He kept me updated with the progress of my car work being done.
Javier was very kind and informative during the entire process, I highly recommend! Very friendly staff who get the job done
Great Honest Service!!! I highly recommend coming here. I was very pleased with the professionalism of all the staff, they keep you in the loop throughout the service. I will now be coming here for my routine oil changes as well. I am One Happy Customer 😁
I’ve been coming here for years I always have good customer service he’ll always offer the discounts and they have good prices on new tires thank you Christopher Kerr
Been coming to Firestone for over 10 years. Great people and great service
Very quick and friendly service. The advisors were extremely helpful and quick.
Great communication and customer service!
Phenomenal customer service and incredible work. Take care of my case right away and took less than an hour to get my car fixed. Thank you so much highly recommended this location.
Elias if of great service and very trust worthy and helpful! Always recommends the best things to do for your car!
Best of the best🥰🙏🏽
Very helpful. I will always bring my car here for servicing.
got an oil change from Bo and he’s great!!
Chris was AMAZING! He took care of what wasn't done and helped me save money. Thank you Chris and Firestone....for being trustworthy nad reliable!!
Elias took good care of our car.
Excelente servicio, sin cita y mi auto listo en 30 minutos. Servicio los Domingos
I have around two years bringing my company truck and always they do a great job. Excellent service.
Great customer service, and very helpful with advise!
Elias and Marilyn always give great service! Love this firestone! Real honest employees! A place you can trust with your car!
Knowledgeable and courteous service, one of my favorite Firestone to get services at.
Great time here, highly recommend!
Great place to get your car serviced. Friendly and fast team. Ask for Elias, he will take great care of you.
Bogard was super amazing and did my oil change so fast. All of the staff were helpful and super nice. I would recommend this Firestone to anybody!
absolutely love this location!! i’ve been going here for years and will always go back! they treat me like family here and i always trust that my car will be taken care of! Elias will make sure your car is at 100% and you will have full faith that you’re driving off safely every time. i couldn’t recommend this location more than i do!
This is my new shop after years of going to another one and they have taken care of me in the best ways great staff
I'm so grateful to find great people here to explain what I needed for my vehicle thank you 😊
Elias and his team have always been professional and efficient. Been taking my vehicle to this location for a long time. Trust and courtesy goes a long way.
Here’s a clean, ready‑to‑post Google review: Elias has taken care of my vehicles for a long time, and I’ve always had a great experience. He never pushes unnecessary upsells—he only recommends what’s truly needed, and the inspection reports always include clear photos to back everything up. I never feel like I’m…
I've been coming to this location since 2007. I always get great results. Great service. The store manager does everything he can to ensure the work is complete and done right.
Elías and Marelyn are excellent! Superb customer service! I always come back here for regular oil changes. I love that they do lifetime alignment as well! Definitely would recommend this location every time!
I had great service with them and they really helpful a lot.
The staff was wonderful. And service was great. When I lived in Minnesota, I used to have a firestone credit card. My husband and I always got our tires and service from Firestone in Apple Valley.i don't know why the company didn't want to renew my card. But the Riverside Firestone helped me out. Will always be a loyal customer
This was my second visit, and I continue to be impressed. Debra is phenomenal—she truly listened to my concerns and made them a priority. I really appreciated the mechanic coming out personally to explain the issues. Debra also took the time to provide a detailed, informative walkthrough of other necessary repairs…
My overall experience was great! Elias and the rest of the crew were able to get my car worked on and taken care of the same day! Very professional and well done. I definitely recommend this place for all your car needs!
Stor the manager was great with service. I will surely recommend him.Whoever needs service on their vehicle
They did a great job
I went in for an oil change and spoke to Elias Jimenez. He was very helpful and generous. He made the process quick and easy. When dealing with fleet it is often a little bit of a hassle, but Elias got the adequate approvals for what i needed on my vehicle.
Having been using Firestone since I moved to Riverside. Always quick to diagnose my cars issues and repair them. Friendly staff, nice waiting area, and places within walking distance to grab a bite to eat if the repair is going to be awhile.
Great service. My truck was in and out. Would highly recommend bringing your vehicle here for service.
So happy with the service from this location. They were warm and friendly over the phone. I was pleased with their honesty and fast yet great service. I will be back for sure.
great service by Elias in the store and great work from the guys working
Elias was super helpful with helping me get an oil change. He also informed me about potential issues my car may have and reassured me I can always go back to him. Looking forward to seeing the sople at this location again.
Great customer service. Work done in a reasonable time.
Excellent service
I’ve been coming to this location for over five years and am always greeted with friendly, helpful service. Elias is consistently honest, knowledgeable, and thorough with his service recommendations, and he always makes sure my vehicle is well taken care of.
I have been coming here for 3 years, Elias and the staff always friendly and always making sure I get all that I need.
Amazing service, they were quick and super helpful.
Very good service! A little pricey but the workers were very transparent about what I needed to get done and gave me some deals. They were very welcoming and also finished in a timely manner!
The best place to take your car for maintenance. I am so happy they did wonderful work with my car . specially thanks to Javier and Christian p
For my first time, they were amazing. Unfortunately my landlord decided to fix something last min in my apartment. I realized that it ran into my oil change appointment. I called and spoke to the owner and asked if I could come in at 11am. He completely understood and accommodated me. He is extremely polite and…
Nice place change oil n rotate the tires make an appointment on phone less then hr I am on the road. Very good management and front desk lady. Love to come back for my wife vehicle tire change
This particular fire stone store does excellent customer service and they really do care about the customer’s vehicle. Definitely recommend them!
Firestone center very good customer service 💯🙌🏻
Great service! Elias was extremely helpful!
You always get a warm greeting and treat like family by Elias. Great customer service and advice for future service. Recommend Riverside Firestone to family and friends
Great service!
Awesome customer service. Ellias ensures that as his customer are welcomed and well informed of all the services Firestone has to offer.
BEST service I’ve ever gotten. No matter what the problem they’re always honest and find cost friendly prices for things being replaced. I’ve been coming here for years and they always take care of me. Couldn’t ask some more.
Excelente servicio y atención
Great Customer service, always recommend this spot to everyone !!
Very good service, honest and kind people, I been getting al my cars serviced here for years
I love taking my car to this Firestone. It is rare to find good honest mechanics these days and I am lucky to have these guys in my corner.
Awsome service amazing staff helpful in getting things done on the car will come back
Elias is always so nice and explains everything. I only come here for car stuff. Fair pricing and the team is always so kind !
Always honest trustworthy service by Elias. been a customer for over 5years.
This is the only shop I trust with my vehicles. As a ride share operator Elias and his team keep my fleet in the best condition. They always apply the the available firestone discounts and keep me in budget. The team is very friendly, professional and most important they are honest about my vehicles needs. I never…
Elias is very friendly, always makes sure to explain things thoroughly and ensures I know what I need for my car to run safely! My entire family and I always come here :)
Customer experience was great.
Great customer service and always providing discounts on prices
Debrah was so helpful and so trustworthy! And thank you Javier for the help when I picked up my car.
I had an excellent experience at the Firestone in Riverside on Magnolia and Hole st.. The manager Debra always provide great customer service to not only me, but to every customer who entered the shop.
Been coming to Elias for years to help with my company car needs. I appreciate the service and help.
Took my 2023 Toyota Camry and the cudtomer service was amazing! Easy communication, fast oil change, and cost friendly! Definitely recommend!
Elias is very professional and really takes care of the customers. I've been taking my car for a few years now and I will continue to bring my car back as I've never left feeling disappointed or unsure about the service I recieved. Great place I recommend it if your looking for honest work and people for that matter.
One of best Firestone in the IE the customers service is top tier. The manager Elias is always welcoming and takes real good care of needs very informative and honest. I trust them with my car and very fair prices your car is in good hand! friendly place and people.
Amazing workers, especially Elias and Debra!
They are friendly, they explain me all the work to be done and an estimate for repairs. And also I have the credit card we're I could pay in payments!
Fast and courteous service
Absolutely good service 👍🏼 customer for more than 5 years
I brought my Explorer here for the first time and the young man at the front counter was an exceptional host I didn’t catch his name. The young man kept my updated during my wait, something I seldom experience. It was refreshing to have been treated with expert customer service, I will be back for future services. Retail invoice # 205823
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Price
Not enough reviews with a price yet.
Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Jobs customers hired them for
| Job | Reviews | Category typical |
|---|---|---|
| Tires | 181 | — |
| Oil change | 112 | — |
| Wheel alignment | 111 | — |
| Brakes | 38 | — |
| Air & cabin filter replacement | 34 | — |
| Auto engine diagnostic | 28 | — |
| General repairs | 27 | — |
| Battery | 24 | — |
