Experts Reviews · Company report
Firestone Complete Auto Care logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%88+48Reliability 24%81+19.6Value 14%100+14.1Replies to reviews 7%56+4Experts Score= 86Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.86SCORE

Firestone Complete Auto Care

Corona, CA · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #55Position by Experts Score among all companies we track in this category. of 168 tire shops · 4.7★ from 1,218 Google reviews

Report card

Percentile vs other tire shops (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: replies to reviews.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Firestone Complete Auto Care is better than 88% of tire shops.A
88
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Firestone Complete Auto Care is better than 81% of tire shops.A
81
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Firestone Complete Auto Care is better than —% of tire shops.–
—
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Firestone Complete Auto Care is better than 100% of tire shops.A
100
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Firestone Complete Auto Care is better than 100% of tire shops.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Firestone Complete Auto Care is better than 56% of tire shops.C
56

Reviews for your job

Customers hired Firestone Complete Auto Care for 8 kinds of job.

Firestone Complete Auto Care for steering & suspension repair

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.21
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).4.86
Usually paidThe price range customers picked most often for this job.—
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 79/100.How Job match is calculatedBuilt only from reviews Google tagged “Steering & suspension repair”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#18 / 63
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.100%

All 21 Google reviews tagged “Steering & suspension repair”

Liquee3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★

Great customer service

Not sureTiresSteering & suspension repairWheel alignment
Mikayla2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★

Everyone there is so nice!!! Love coming here!

TiresSteering & suspension repair
Jesse1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★

I am one of those guys that will get as many quotes on tires or car maintenance as possible when I spend my hard earned money I make sure I did all my homework.Even though I have been coming to this Firestone for over 15 years and dealing with Elias who is the most amazing and honest person you can trust. I always…

Great priceTiresSteering & suspension repair
Candido5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★

Super friendly and extremely professional!! Keep up the great work!!

Great priceSteering & suspension repair
Ryan3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★

Went in for control arm change, Elias was super professional and personable from the start. The guys had my car ready within 3 hours of appointment time, overall great service and experience.

Reasonable priceSteering & suspension repairWheel alignment
Shilo2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★

I get my alignment done here. Transparent and a trust worthy environment.

Reasonable priceSteering & suspension repair
Javier4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★★★★★

This location is awesome fast service. Want to thank Bogard for aligning my truck and the rest of the team for excellent service. Thank you Thank you Thank you!

Steering & suspension repair
B11 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 7 months ago★★★★★

The whole team at Firestone Riverside is great. They are very efficient and detail oriented! Keep up the good work and the great service.

Great priceSteering & suspension repair
LindaLocal Guide · 28 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 7 months ago★★★★★

Elias was was very friendly and transparent. He showed be how my car parts that were damaged looked before he started work on it. I highly recommend and I'm glad I took someone's recommendation to come visit

Reasonable priceTiresSteering & suspension repairAuto engine diagnostic
JamesonLocal Guide · 19 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 8 months ago★★★★★

Here’s a clean, ready‑to‑post Google review: Elias has taken care of my vehicles for a long time, and I’ve always had a great experience. He never pushes unnecessary upsells—he only recommends what’s truly needed, and the inspection reports always include clear photos to back everything up. I never feel like I’m…

Reasonable priceAir & cabin filter replacementTiresSteering & suspension repair
BenjaminLocal Guide · 12 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 9 months ago★★★★★

I brought my wife's 2019 Subaru Forester to get a brake job. The price was reasonable so we went ahead and dropped the car off. After the car was inspected we were told the front lower control arms needed to be replaced. We were shown photos and Elias explained the situation in great detail. The job was done in a…

Steering & suspension repairWheel alignmentBrakes
Nicole1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 10 months ago★★★★★

I love working with Elias! He is dependable and very honest! I will always bring both my cars here. - Diane Z

Steering & suspension repairAuto engine diagnosticWheel alignment
Jacob4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 10 months ago★★★★★

Elias has been taking care of my family and I for several years. I trust him with all my vehicles and I highly recommend you do as well. With love, Jacob O.

Great priceTiresSteering & suspension repairAuto engine diagnostic
Francisco1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 10 months ago★★★★

Great customer service. Work done in a reasonable time.

Reasonable priceSteering & suspension repairGeneral repairsOil change
Chioma1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 11 months ago★★★★

Very good service! A little pricey but the workers were very transparent about what I needed to get done and gave me some deals. They were very welcoming and also finished in a timely manner!

Not sureSteering & suspension repairWheel alignmentBattery
Daniela5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

BEST service I’ve ever gotten. No matter what the problem they’re always honest and find cost friendly prices for things being replaced. I’ve been coming here for years and they always take care of me. Couldn’t ask some more.

Reasonable priceTiresSteering & suspension repairAuto engine diagnostic
Elizabeth3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

We have been coming here for over 10 years! Exceptional customer services all the guys are so nice and answer all your questions. They don't pressure you to buy but they will sell you quality tires. Elias is always so friendly. The place is very clean and they work fast.

Great priceTiresSteering & suspension repairWheel alignment
Rose3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Always a warm welcome and the hardest workers. Truly a lovely experience for taking my car in. Love this place and will always be a loyal customer

Reasonable priceSteering & suspension repair
Ethan4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Amazing workers, especially Elias and Debra!

Great priceTransmissionAir & cabin filter replacementExhaust
James10 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Diligent and helpful

Steering & suspension repair
Josea year ago★★★★★

Rating only, no written review.

Reasonable priceSteering & suspension repairWheel alignmentBrakes

Price

Not enough reviews with a price yet.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 53%Reasonable 43%Overpriced 1%Not sure 2%

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