How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%88+48Reliability 24%81+19.6Value 14%100+14.1Replies to reviews 7%56+4Experts Score= 86Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.86SCOREFirestone Complete Auto Care
Corona, CA · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #55Position by Experts Score among all companies we track in this category. of 168 tire shops · 4.7★ from 1,218 Google reviews
Report card
Percentile vs other tire shops (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: replies to reviews.
Reviews for your job
Customers hired Firestone Complete Auto Care for 8 kinds of job.
Firestone Complete Auto Care for tires
Clear ✕All 181 Google reviews tagged “Tires” · showing 180
Elias and Marelyn were so great and took care of me in 2 hours. Chris also got me checked in over the phone, wonderful customer service! Got four new wheels and alignment, so happy with the job they did!
Got new tires and a safety inspection on a new-to-me car. Staff & mechanics were friendly, helpful, answered all of my questions, and made honest recommendations without being pushy. Overall great experience & fair pricing. Thanks!
10/10 always the best service
Made an appointment for a new tire and they straight to work and got me out of there quick thank you
Extremely helpful, Great service, & quick. In & out within 1 hr!
Elias is always helpful when we have any type of problem. He’s always good to work with and helps us out.
Fast and friendly service. Thank you!
Guys are friendly, quick and easy. My go to spot now.
Chris handled everything smoothly and communicated everything extensively. Great service, I love this location!
Always felt like they were here to help. Nice and clear about options
Elias was super helpful ! Great customer service ! The car was done when he said it was gonna be done
Excellent service, Christopher was the friendliest to deal with and very informative. Thanks for all the help and deals
Always take great care of me!!!! Its been my go to shop for about 9+ years now
My dude was awesome. Please come by
Such a good experience! Sales specialist Marelyn helped us understand deeply what was needed!! 100% recommend!!
amazing service and people
I’ve been here multiple times. For a couple of years now. The service is great and the staff are very trust worthy. I recommend this place to my friends and family all the time.
They were really awesome! Came in close to closing time but they still took me in and swapped all 4 of my tires.
Chris & the whole staff was so helpful in getting me the best price for my new tires and additional repairs :) will definitely be back
They did amazing work for me on my car's AC system last year, so when I had a bad tire that I was afraid to drive on but had an appointment that I couldn't miss, I called Chris at Firestone, and he told me to come right in, and they would take care of it right away. When I got there, all of the bays were full but…
Amazing fast service here as always. Thank you Elias for always helping me out! Highly recommend this location to anyone in Riverside!
The customer service here is always great! Everyone is so nice & seems like they genuinely care. They always try to get you in & out as quick as possible. Would definitely recommend!
Excellent servicio
Great customer service
Quick service. On time, friendly
Great team, always takes good care of me!
Great shop! Managed by a Couple. Very knowledgeable and experienced. Easy to work with.
elias very kind and helpful. fast service
Everyone there is so nice!!! Love coming here!
Excellent customer service
It was an amazing experience. The person that helped me was really good. His name is Elias Jimenez. He is a really good guy
Elias Jimenez was kind and very helpful with everything that had to get done on my vehicle.
Great Honest Service!!! I highly recommend coming here. I was very pleased with the professionalism of all the staff, they keep you in the loop throughout the service. I will now be coming here for my routine oil changes as well. I am One Happy Customer 😁
I’ve been coming here for years I always have good customer service he’ll always offer the discounts and they have good prices on new tires thank you Christopher Kerr
Been coming to Firestone for over 10 years. Great people and great service
I am one of those guys that will get as many quotes on tires or car maintenance as possible when I spend my hard earned money I make sure I did all my homework.Even though I have been coming to this Firestone for over 15 years and dealing with Elias who is the most amazing and honest person you can trust. I always…
Top notch service and got work completed in a timely manner.
Great service ! Fast and reasonable
Quick best work around always take care of me and my company Elias is the one to ask for all the time
Marilyn is professional, friendly, knowledgeable and goes above and beyond for all customers. She treated me incredibly well over the phone and in person. I saw the same for other customers that arrived while I waited for my service to be completed.THANK YOU!!
Elias if of great service and very trust worthy and helpful! Always recommends the best things to do for your car!
Elias was amazing! He explain everything that needed to be done to my car. Thank you to tech Javier who took his time to make sure my issue was addressed!! Highly recommend this store
They were really helpful & sweet to help!
Best of the best🥰🙏🏽
These guy are Rockstar. Quick, easy, professional!!!
Elias was extremely helpful and willing to go the extra mile to give all the savings I can have. He gave me a great tire deal saving me from an unfortunate tire accident. They also replaced the cabin air filter, mater cylinder fluid, brake fluid copper, brake fluid exchange, coolant level/exchange, lifetime wheel…
Elias was great and took care of replacing two tires and alignment. Great customer service and very thorough.
Always friendly and helpful
Quick turn around times and friendly staff
Elias it's a took care of a couple services (new tires & alignment) in about 2 hours. He was super sweet and updating me the entire time. I'll definitely be back.
The manager Chris is extremely helpful, knowlegable and friendly. I take my car and my daughter's car there whenever I need something done.
Elias is always at the best of his customer service game. It was the first time meeting Chris who gave me a lift back to my shop. He was kind,friendly and gave me info on when to get an alignment. The car was ready before the time given. Great shop!
Firestone in Riverside is always top-notch service. Technicians are friendly and professional. They do a wonderful job on all services needed. Elias is always wonderful to work with.
The manager and staff are so nice here. I stopped by on Memorial Day for help with my tire. They got me in and out and saved me money’. I give this Firestone location in Riverside a 10 out of 10 for customer service and great deals thanks guys Jacqueline M.
Great customer service, and very helpful with advise!
The manager at the store is amazing and the tire prices are great
The people here are very fun and nice! They explained exactly what was wrong and were understanding. Originally came in only for tire alignment but had to replace my tires in the end.
Great service.
I will have to say I don’t normally leave reviews, but everybody at this facility was extremely friendly. Very honest and respectful I highly recommend.
Friendly
Always get top notch service at the Riverside location. Thank you for your great service again. 👍😎
Great place to get your car serviced. Friendly and fast team. Ask for Elias, he will take great care of you.
Amazing customer service.
Came in for an alignment and was pleased with the service. They were very informative and very helpful. I knew I need a tires and I ended up buying some for a very good price. Will definitely be coming back.
Top notch outstanding service. Place was recommended and they didn't disappoint. Needed a tire checked for a nail and they took care of me! Staff all around A-.mazing!
Everyone was nice and helped with my tire and told me what's wrong but they somehow managed to break my door handle which never had a problem before
absolutely love this location!! i’ve been going here for years and will always go back! they treat me like family here and i always trust that my car will be taken care of! Elias will make sure your car is at 100% and you will have full faith that you’re driving off safely every time. i couldn’t recommend this location more than i do!
Turned up to my appointment early they took me in right way! Needed a tire replacement they took me to the garage and showed me the faulty tire right there and then! It took no more than 30 minutes!! I will definitely be back
Extremely helpful, friendly and supportive to your car needs. Overall and wonderful experience.
Always great customer service. Quick. Easy. friendly. Everything a customer could ask for.
Everything was great. Walked in with no appointment. Found the damage to the tire although it was not repairable I was okay due to having the tire warranty. The only thing is that the mileage inputted was way off, only keyed 10,007 when I just turned 100,000 so records will not match in future. Small thing but accuracy is important.
Derba was amazing and were able to help me, overall grateful 🙏
This is my new shop after years of going to another one and they have taken care of me in the best ways great staff
Exemplary service!!! I will take my vehicle there any time. Great people to have your vehicle serviced!!
Their team took great care of me! Got a flat tire on a Sunday afternoon and had to call around to multiple places. Only this Firestone had my tires in stock. I made it there in the tow truck within 2 minutes of the store closing and they still took exceptional care of everything and stayed late to finish working on my car. Super grateful for the team!
I always have a great experience at Firestone. The staff is super nice, friendly, and very attentive. They always provide the best customer service and make the whole process smooth and easy. I really appreciate how helpful and welcoming everyone is every time I come in.
Elias was was very friendly and transparent. He showed be how my car parts that were damaged looked before he started work on it. I highly recommend and I'm glad I took someone's recommendation to come visit
Very helpful team will be returning for service have been using them for years.
I'm so grateful to find great people here to explain what I needed for my vehicle thank you 😊
Love this place and people . Been coming here for years! Best tire place in the world
Here’s a clean, ready‑to‑post Google review: Elias has taken care of my vehicles for a long time, and I’ve always had a great experience. He never pushes unnecessary upsells—he only recommends what’s truly needed, and the inspection reports always include clear photos to back everything up. I never feel like I’m…
Came to get a tired replaced. The service advisor Debra was really nice and funny and was extremely helpful. Highly recommend coming here
I've been coming to this location since 2007. I always get great results. Great service. The store manager does everything he can to ensure the work is complete and done right.
Elias and Marelyn are the best of the best! Love the service I get here every single time!
I had great service with them and they really helpful a lot.
Awesome service! Elias and his staff were very friendly and took care of my wife’s car, I highly recommend Firestone.
Great quality service and fast!
My overall experience was great! Elias and the rest of the crew were able to get my car worked on and taken care of the same day! Very professional and well done. I definitely recommend this place for all your car needs!
Great service here. Elias always nice, willing to help. If you need to get your car seen. Here is the place! Thank you for everything
Debra the manager of the store on Tuesdays and Wednesdays is great worked with us and got us everything we needed would recommend this place 10 out of 10
Debra at Firestone was extremely helpful and welcoming. She was helpful with the needs to get my car fixed and provided great customer service.
Firestone puts safety first and have taken care of my cars since 1995. I have been going to this specific Firestone location for the past 10 years and Elias and his team of professionals have been great in keeping all 6 of my cars safe and road worthy. They should be the Flagship location!
They did a great job
I went in for an oil change and spoke to Elias Jimenez. He was very helpful and generous. He made the process quick and easy. When dealing with fleet it is often a little bit of a hassle, but Elias got the adequate approvals for what i needed on my vehicle.
Having been using Firestone since I moved to Riverside. Always quick to diagnose my cars issues and repair them. Friendly staff, nice waiting area, and places within walking distance to grab a bite to eat if the repair is going to be awhile.
Great friendly service. Went there for tire installation and alignment.
Elias has been taking care of my family and I for several years. I trust him with all my vehicles and I highly recommend you do as well. With love, Jacob O.
great service by Elias in the store and great work from the guys working
Great service! Debra in was extremely helpful and provided excellent customer service. Will definitely return.
My second time working with Debra who goes above and beyond! I highly recommend other women to ask for her.
I came in for a emergency repair for one of my Porsche wheels for my custom Volkswagen. The guys had it in stock managers excellent great communicators Javier the technician took extra care. Did the best job I’ve seen from any tire service thanks again guys.
Excellent service
Great service!
Very helpful
Great service! Very kind and personable.
Great customer service. I felt the kindness from the moment I walked in. 😊
Great tire shop, hard to find an honest place like this one where they'll take the time to fully explain everything. No BS
First time in Riverside, Elias is the best in the west!!
Very professional, keep me informed and progress on repair. Work done timely.
Awesome service will tell you how it is will not sugar coat or tell you what you want to hear. Best part is that they don’t strong arm you or force you to do work on the car. $10 full inspections.
They were friendly, knowledgeable, and quick with service.
I have been going to Firestone in Riverside for 10 years and all my cars have tires from them. Elias and Javier are great and really helpful. They have great deals and I plan to always go there!
Great service, and workers were very nice. Would come here again.
Elias was super helpful and kind. I will definitely be coming back
Had a wonderful experience today! Javier was amazing! Great customer service all the way around!
Debra was incredibly helpful and explained everything clearly. The whole process was smooth, and with the roadside protection included, I ended up paying less than I expected. Great service overall!
The wait at America's tire was like 4 hours so I went to Firestone and I'm glad I did. Debra was very friendly and gave great advice to get the most use out of the tires. Plus they were understaffed and still got it done way faster than the other guys were going to.
Deborah and Elijah very kind and reasonable price they'll work with you very bery great service !
Debra and the crew at Firestone is amazing! She was friendly, professional, and incredibly helpful from start to finish. She explained everything clearly, made sure I understood my options, and went above and beyond to make the whole experience smooth and stress-free. Excellent customer service — I’ll definitely be coming back because of her!
My family has always received exceptional service from this store. We will only go to this store because of their consistent excellency.
They were very professional.
Amazing customer service! Elias is great at explaining the process of their services and will work with you! My family and I have been coming to them since 2013. I have only had positive experiences.
⭐️⭐️⭐️⭐️⭐️ I brought my car into Firestone to get a tire patched, and the experience was excellent from start to finish. Elias, the managing partner, and his team were extremely helpful, professional, and friendly. You can really tell they enjoy what they do and take pride in their work. The whole process was quick…
Awesome customer service. Ellias ensures that as his customer are welcomed and well informed of all the services Firestone has to offer.
Debra was precise and very helpful with my tire replacement! Gave me all the information I need for my alignment. Will be returning
Got new tires and they suggested a new alignment. Debra was EXTREMELY helpful, will come back for her hospitality and knowledge again! Thank you!!
Great place for auto care, I have going for years with multiple vehicles. The Manager, Elias is great. He is always helpful, knowledgeable and does what ever he can to make the service exceptional.
Th Debra is the most amazing and the most exciting person every time I come from Firestone I feel right at home. She has so much warm energy and so much humor to her that it makes me laugh. Every time I come Debra is one of your best employees at Firestone.
BEST service I’ve ever gotten. No matter what the problem they’re always honest and find cost friendly prices for things being replaced. I’ve been coming here for years and they always take care of me. Couldn’t ask some more.
Staff was excellent. Very nice manager.
Very friendly. I love coming here for my car needs. Been coming here since 2013.
Good sevices
Had the worst issue with my car. Got it fixed in a day.
Very informative. Technicians and service rep (Deborah) were very helpful. Did not feel uncomfortable at all. Great service.
Very good service, honest and kind people, I been getting al my cars serviced here for years
We have been coming here for over 10 years! Exceptional customer services all the guys are so nice and answer all your questions. They don't pressure you to buy but they will sell you quality tires. Elias is always so friendly. The place is very clean and they work fast.
They are amazing here! Very quick, and very friendly!!
I love taking my car to this Firestone. It is rare to find good honest mechanics these days and I am lucky to have these guys in my corner.
Great customer service. Elias was very helpful and was very informative! I would recommend others to get their car services done here. We will be coming back here for all of our car services.
Great service! Area is clean and they take care of you as soon as you walk in. Always recommend this store!
Elias is always so nice and explains everything. I only come here for car stuff. Fair pricing and the team is always so kind !
Quality and Fast service!
Always honest trustworthy service by Elias. been a customer for over 5years.
This is the only shop I trust with my vehicles. As a ride share operator Elias and his team keep my fleet in the best condition. They always apply the the available firestone discounts and keep me in budget. The team is very friendly, professional and most important they are honest about my vehicles needs. I never…
Fixed my alignment, and beans new tires. So very helpful.
Firestone is awesome. They took care of both of my cars.
Excellent service and highly recommend!!
Coming back from Palm Springs air conditioner went out on my 2021 GMC Denali and my grandmother 87 years old she’s with me so we called this Firestone on Magnolia and Riverside California and there was a lady there and five gentlemen and I’ll tell you she and her crew Took care of this matter within two hours. I had…
Debra and the guys were all great, had a very positive and informative visit with them regarding the issues I was experiencing with my vehicle!
Great and fast service , manager was great and friendly . Highly recommended!
Elias is very professional and really takes care of the customers. I've been taking my car for a few years now and I will continue to bring my car back as I've never left feeling disappointed or unsure about the service I recieved. Great place I recommend it if your looking for honest work and people for that matter.
Debra & Elias are the most helpful, very quick and efficient with the service they offer here at Firestone . Highly recommend this Firestone location for their tires, tire alignment and rotation. Good quality tires, good pricing and good warranty and life time services! Thanks Firestone ! Thank you Debra & Elias !
Amazing workers, especially Elias and Debra!
Big thanks to Bo for getting me taken care of. Very professional!
Great customer service over the phone and in person. Yesterday over the phone Javier explained information regarding the service and the tires. Also of Debra will be a wonderful help in person. Yes he was correct. Wonderful customer service from Debra. In person she gave information as given over the phone plus…
Debra Johnson is always a pleasure to work with. Highly recommend Firestone Service. Thank you Debra!
Service was great! Very quick, the customer service was awesome Elias is always so joyful and super helpful!
Elias and his team here at Firestone are beyond excellent. They have taken good care of my needs for my car and they have provided me great customer service and information. I am very satisfied.
Absolutely good service 👍🏼 customer for more than 5 years
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Price
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Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Jobs customers hired them for
| Job | Reviews | Category typical |
|---|---|---|
| Tires | 181 | — |
| Oil change | 112 | — |
| Wheel alignment | 111 | — |
| Brakes | 38 | — |
| Air & cabin filter replacement | 34 | — |
| Auto engine diagnostic | 28 | — |
| General repairs | 27 | — |
| Battery | 24 | — |
